This phone cannot be used because the required software is not installed. i have installed and re installed the program and every time i plug my iphone 6 in the same message pops up
this phone cannot be used because the required software is not installed. i have installed and re installed the program and every time i plug my iphone 6 in the same message pops up
Have managed to cure it based upon the following information received -
I keep having this problem with iTunes when I try to connect my iPod Touch to iTunes. I keep getting this error message: "This iPod cannot be used because the required software is not installed".
What I did:
Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.
I have already done this required step about a hundred times and I am still getting this same error so if you have any idea of what I can do please help.
Solution
I was running the 64-bit version if iTunes, and I did uninstall and re-install just to make sure -- no luck. Turns out there's a really easy solution, I'll spare you the detail of how I figured it out, but if you encounter the same issue, here's the solution:
1) Using WinRAR (or any other decent archiving program), extract iTunesWindows64Setup.exe
2) Right click on AppleMobileDeviceSupport64.msi and choose Properties.
3) Switch to the Compatibility tab and check the "Run this program in compatibility mode for:" box, and select your only option, "Previous versions of Windows", in the drop-down box.
4) Click OK
5) Double click the AppleMobileDeviceSupport64.msi
6) Tell it to Repair your current installation
7) Done!
Similar Messages
-
I am trying to add new songs from Itunes to my Iphone but getting the message "This phone cannot be used because the rquired software is not installed. Run the Itunes installer to remove Itunes, then install Itunes again". This is the first time that I have had this issue as I have not had this message in the past. This must be a common thing but I don't what know what to do next. If someone would be kind enough to send me some advice, I would appreciate it.
Thanks in advance for your help. In the meantime, I remain stuck.
Cheers, PaulHi Wjosten,
I am running Windows 2007. -
itunes displays message "this phone cannot be used because the apple mobile device service is not started
Type " apple mobile device service" into the search bar at the top of this page by "Support" and read the resulting help articles.
-
why do I receive the following message when I try to sync my itouch, "this ipod cannot be used because apple mobile device is not started?
See Here
AMDS for Windows
http://support.apple.com/kb/TS1567 -
I am using an iPhone 5 and an iPad 2 on a Dell XPS 8200 running Windows 7 Professional.
You can use this: http://support.apple.com/kb/ht1212 to restore the device, but please note that everything that hasn't been backed up without a code (purchases excluded) will be lost.
Good luck
Stijn -
My iPhone 4S will not sync to iTunes. I've download the newest version of iTunes several times but when plugging my phone in it says "The iPhone cannot be used because it requires iTunes version 10.6.3 or later." HELP!
If you're using Windows try uninstalling iTunes and all of its components as by following this guide exactly: Windows XP or Windows Vista/7, then reinstall the latest version of iTunes. You must follow this guide exactly or it will not be successful. Note: uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.
-
I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".
First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
When I plug in my iphone 4S to my 64-bit computer a error box comes up in my 64-bit itunes that reads (This iphone cannot be used because the required software is not installed. Run the Itunes installer to remove itunes, than install the 64-bit version of itines.) This just started a few weeks ago. I've done a system restore on my computer, deleated and reinstalled the 64-bit itunes several times, did a registery clean, rebooted. Nothing seems to work it will not pick up my phone.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
"This iPhone cannot be used because the required software is not installed"
Greetings,
I have a problem with my newly purchased iPhone 3G - iTunes will not recognize it, stating that "This iPhone cannot be used because the required software is not installed". Uninstall and reinstall iTunes, it says. I've done that several times, following the instructions for removal here: http://docs.info.apple.com/article.html?artnum=93698
Not working. The iPhone is recognized in Windows, and both the Apple Mobile Device and iPod services are running. I'm running out of options here - I managed to activate the iPhone on another computer, but I need to sync it with my own computer to make it usable.
I am running 32-bit Vista SP1 (fully updated) on a Travelmate 8200 laptop. iTunes version is the latest, obtained from Apple.
Any help would be greatly appreciated, my hair is turning gray over this.If it were me, I'd make sure to uninstall all 4 of those services mentioned in that link you provided. Then make sure you've downloaded the iTunes package from this link http://www.apple.com/itunes/download/
Make sure you install, and keep installed, everything in that package. In other words don't uninstall anything that the package installs. I don't know this for a fact, but I'm pretty sure that at the very least your system will need both iTunes (most recent version) and QuickTime in order for the new 3G phone to function properly. If you download from the link provided above, you should get the latest version of iTunes and QuickTime. Hope this helps.
Wooops, . If your location requires you to download from another link, then by all means go to it. I just noticed that you're from Sweeden.
Message was edited by: QuickDraw -
I keep getting this error everytime I plug my phone to my computer. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again." I don't know how to solve this, I've tried uninstalling and reinstalling several times, But it wont fix the problem.
This is the error i'm getting. Please help!Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now? -
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes. -
"This iPod cannot be used because the required software is not installed.."
Ok so I have a LONG list of problems with my ipod touch and Vista, I have Vista Home Premium and iTunes wouldnt even install because it gave me a "Vista" error "microsoft.vc80.CRT,public Key Token="1fc8b3b9a1e18e3b",type="win32",version="8.0 .50727.762"processorArchitecture="x86" Please refer to help and support for more information." I found out this was a vista related error but managed to get iTunes 7.5 to work even though this error showed up during installation yet when it rolled back the install and then reinstalled itself, it installed successfully. (I have tried the same with version 8 of iTunes and above but instead of the successful iTunes install like 7.5 and stuff do, it says the install was interrupted and couldnt install)
Ok so now when I plug in my (fw 2.2.1) ipod touch it says "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes. Then reinstall." But I have 7.5 so iPod Touches should work! My computer recognizes it as a camera but that is as far as I get.
1 more thing. I have the usbaapl.sys in the system32/drivers folder that iTunes installed, so I dont get why it cant read my ipod...
PLEASE, if you can help in any way please help!
THANKS!
Message was edited by: ajtjaajtja wrote:
Ok I checked in my "services" section on my computer and apparently, apple mobile device or for that matter, apple ANYTHING is not found.
SCREENSHOT: http://s241.photobucket.com/albums/ff194/ajtja/?action=view¤t=itunesservic es.jpg
does this have anything to do with anything?
Yes. The iPod touch will not be recognized by iTunes if the Apple Mobile Device service is not running.
What security software is running on the PC? Try to reconfigure, temporarily disable, or uninstall the security software. Then reinstall iTunes or repair the Apple Mobile Device installation from Control Panel.
If the issue persists try the *General installation troubleshooting* tips in this article: http://support.apple.com/kb/HT1926
-Jason -
I have seen others post this same question but the answers provided does not resolve my problem. My iPad Air is running iOS 7.1.2. I have been using this same computer for three years. It has Windows 7 home premium, service pack 1, 64-bit Operating System, Intel 3.4GHZ computer and 16.0 GB . I used this same computer with my iPad2 for several years. I purchased an iPad Air a year ago. I never had a problem with either iPad using iTunes. About a week ago, my computer would no longer recognize the iPad Air. I thought it must be a driver problem or iTunes somehow became corrupted. I uninstalled all of the Apple products except for iCloud and deleted any Apple software left in my Program Files and Program Files (x86). I then downloaded from Apple, iTunes64Setup.exe which is a 110,833 KB program. I installed the program without a problem. It installed Bonjour, Apple Software Update, Apple Application Support and iTunes. These programs I had previously uninstalled. I then brought up iTunes. I now plugged in my iPad Air and a popup message appeared "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes". OK, I did as instructed. I used the iTunes installer to remove iTunes then ran iTunes64Setup.exe. I brought up iTunes and got the same message. "This iPad cannot be used because the required software is nt installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes" In general, I have found the Apple software to be robust and reliable. This situation however is very disappointing. I am hoping that someone has an answer that I can use to resolve my problem.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2 -
I have the latest 64-bit version of iTunes on Windows 7 Ultimate. Everything was fine until recently. Now when I connect my iPod Touch to the USB to sync with iTunes, I get the following message: "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes" I have removed, repaired, and installed the 64-bit version numerous times as well as disabled all antivirus / adware utilities. Same message appears when I plug in my iPod. Any help would be greatly appreciated.
Did you try removing and reinstalling all the Apple software using these instructions:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Maybe you are looking for
-
Excise Invoice number and Internal Number
Hello Friends I have some queries ,I will be thankful to you if you could guide me, in understanding themu2026 1) When we see the document in J1IEX ,in excise invoice tab, we see two fields :Excise invoice number and Internal Number. For Internal num
-
Iphone 5S crashing after 8.3 update blue screen of death
I have an iPhone 5S which is 90 days out of warranty. I updated to 8.3 and the first issue I noticed was my music app. When I play music it doesn't start off from the last song I played - I have to choose my songs again and restart my shuffled play
-
Difficulty with random bingo card generator
Hi! I'm trying to generate a random bingo card in Flash using ActionScript. The psudeo-code is pretty sound, I think, but I can't even get the first number onto the card. I'm trying a random number variant with output to a dynamic text field. No succ
-
Printing from iPhoto only has two paper presets?
When I print from iPhoto to my Epson R1800 I only have access to two paper presets. matte and matte fine? I do not want either of these and I believe it is effecting my print jobs. I tried looking into modifying the presets via this link, but the tru
-
Itunes 7 with airtunes speakers
After installing iTunes 7 on several macs and networks .. I can't select my airtunes speakers. In older version iTunes I can use these airtunes speakers ... What can that be? michel sorry close topic because of duplicate ... http://discussions.apple.