Thumbnails for HD videos not appearing in Photoshop Organizer

How do I get thumbnails to appear in .mts (Canon HD) videos in Photoshop Organizer (bundled with Photoshop / Premiere 8?

Hello A.T. Ramano,
     First and foremost I would like to take you in advance for any and all help.  I will try to answer your question to the best of my abilities but please remember I'm not all that technically savvy in these matters.
1.     Elements Organizer is version 8.0.  Premiere Elements is version 8.0.  I've tried to down load the update but get a message that is already installed.  Not to sure what you ment by sourse, unless you're wanting to know that Premiere was installed via DVD disks.
2.     File extension for HD video files is (.mts).
3.     The camera is a Canon Vixia HF S20.
4.     I'm not sure where to look for compression levels.  Video quality is set at the highest level on the camera (MXP).
5.     Thumbnails show up in the Premiere elements organizer (sometimes), but never in the Elements Organizer.
6.     Haven't tried downloading the trial version of Premiere 9.0, that's next.  If that doesn't work was thinking about uninstalling Premiere 8.0 and re-installing it.
7.     QuickTime Player is version 7.6.9.
8.     Windows Media Player is version 11.0.6002.18311.
9.     Pixela Image Mixer 3SE player is version 6.0.1.  Tried to update all three players and received a message that players were up to date.
10.   Video is shot in 16:9 mode, Super Fine / 1920x1080, Cinema Mode progressive frame rate of (PF24).
11.   Computer is a Dell Studio XPS laptop, Intel Core 2 Duo CPU P8600 @ 2.40 GHz, 4.0 GB of ram, Windows Vista Home Premium 64 bit operating system service pack 2, ATI Mobility Radeon HD 4670 video card with 1GB of on board ram.
If there is other information you require, please don't hesitate to ask,  Thank you again for your help.
Sincerely,
Mike

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    Message was edited by: Andy Barnes

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