Thumbnails will not load in elements 12 organizer, using windows 8.1

The thumbnails will not load (hourglass icon appears on each photo) on Elements 12 using Windows 8.1.  I have updated the Elements to Core Version 12.1.  Any ideas how to fix this?

I'm sure that when I close the browser in either OS before switching to the other, the following two conditions are true in the Advanced tab of the Firefox Preferences menu:
1) "Use autoscrolling" is enabled (with a check mark)
2) "Always check to see if Firefox is the default browser on startup" is disabled (no check mark)
The autoscrolling feature allows you to scroll by holding down the middle mouse button and moving the mouse up and down. The extension you linked to, ScrollyFox, enables scrolling by clicking a button in the Firefox UI, which is quite a different feature. So unfortunately the problems still remain.

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