Thw www Address that Support told me to put in the Nav bar (chrome://pippki/content/resetpassword.xul) takes me somewhere that doesnt have any of the options Support says it does. I need to reset my master password as I have forgotten it, HELP

The www Address that Support told me to put in the Nav. bar (chrome://pippki/content/resetpassword.xul) takes me somewhere that doesn't have any of the options Support says it does. I need to reset my master password as I have forgotten it, HELP

If the usual method does not work, you can also do this manually.
# Open your profile folder, for details of how to find it see https://support.mozilla.com/kb/Profiles
# Close Firefox
# In the profile folder delete key3.db, signons.sqlite, and if they exist signons.txt, signons2.txt and signons3.txt
That will delete all passwords and remove the master password.

Similar Messages

  • I tried resetting my Master Password using "chrome://pippki/content/resetpassword.xul", but when I click on "Change Master Password" it asks for my CURRENT password. I don't have a current password, because I don't remember it and am trying to reset it!

    Using FF 4.01 for laptops & desktops, Windows XP 2002 SP3. I used "chrome://pippki/content/resetpassword.xul" to reset the Master Password. Then went to Tools/Options/Security, clicked on "Change Master Password". BUT it asks for my CURRENT password and new password. I don't know my current password. Is there a default Master Password that I need to input as the Current password?

    If you still have a Master Password set then it looks that resetting the MP hasn't worked.
    If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete the files [http://kb.mozillazine.org/key3.db key3.db] and signons.sqlite in the Firefox profile folder.
    * http://kb.mozillazine.org/Profile_folder_-_Firefox.
    You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.

  • Firefox crashes when I try to reset the master password using chrome://pippki/content/resetpassword.xul

    # Question
    Firefox 3.6.10 on Windows 7 crashes when I try to reset the master password using chrome://pippki/content/resetpassword.xul. Is there an alternate way of resetting the master password?

    You can delete the 2 files that contain password details, they will be re-created automatically. First open the profile folder, for details of how to find it see the [[profiles]] article. Now close Firefox and delete key3.db and signons.sqlite. If there are files called signons.txt, signons2.txt and signons3.txt you can delete those as well, they are from earlier versions of Firefox.

  • Firefox3.6.12 on Mac forgot master password chrome://pippki/content/resetpassword.xul doesn't work

    When I tried to reset my password, I copied
    chrome://pippki/content/resetpassword.xul
    into the proper place, got the new page, clicked reset, nothing happened.
    Using Mac 10.5.8 and Firefox 3.6.12
    Help! Can't get into my facebook account.

    If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete [http://kb.mozillazine.org/key3.db key3.db] and signons.sqlite and all signons#.txt files (if any exist, Firefox 3.0 has used signons3.txt) in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile_Folder].
    See also http://kb.mozillazine.org/Password_Manager#Troubleshooting

  • Master password still required after using: chrome://pippki/content/resetpassword.xul

    I'm asked on a fairly regular basis for my master password, except I don't recall having set one up. I've completed the steps outlined in: chrome://pippki/content/resetpassword.xul. Preferences show no tick mark for master password, but I am being asked for it just the same.

    If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete [http://kb.mozillazine.org/key3.db key3.db] and signons.sqlite (Firefox 3.5) and all signons#.txt files (if any exist, Firefox 3.0 uses signons3.txt) in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile_Folder].

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  • Can not understand how to reset lost master password key

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    If using the chrome url doesn't work then delete the key3.db and signons.sqlite files in the Firefox profile folder.
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    * "Resetting the master password": http://kb.mozillazine.org/Master_password
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