Time Capsule Not connecting to internet

Hello. So recently I received a new iMac for Christmas and knowing that my wireless network is setup with MAC address filtering, I used my working laptop to connect to both the Airport Extreme and Time Capsule to add the iMac to the network. That worked and my iMac has been able to connect to the network no problem.
Let me explain what my network setup is before I tell about the problem:
I have the latest generation Airport Extreme (Dual Band II) and a first generation Time Capsule (1TB).
The Airport Extreme is connected to the internet by cable modem and the Airport is the main router sharing a single IP address.
I connected the Time Capsule to the Airport Extreme through Ethernet and set it up automatically with Airport Utility to extend over ethernet.
Now up untill now, I had no problems but since I got my iMac, I haven't been able to ever get a list of the Airport devices connected to the network, while connected to the Time Capsule, however, when connected to the Airport Extreme 5GHz network, I'm having no problems.
And today, the Time Capsule wouldn't connect to the internet over wifi, and all other devices wouldn't either. Of course, I tried to connect to the base station, but Airport Utility wouldn't display any devices connected. This happened with my MacBook as well.
Since connecting to the 5GHz network from the Airport Extreme, I have no problems with internet or Airport Utility. After a while though, the Time Capsule connected to the internet again.
Would someone shed some light on the situation?

I normally use the manual setup mode so I'm not sure what exactly is the end-state when choosing to extend a wireless network with the Time Capsule (TC) connected to the AirPort Extreme Base Station (AEBSn) by Ethernet.
I am guessing that the AirPort Utility configured the TC as a bridge to allow the AEBSn to still provide both NAT & DHCP services for all wired or wireless clients connected to either router.
Let's start by double-checking some settings on your TC. Please provide the following TC settings from the AirPort Utility:
AirPort Utility > Select the TC > Manual Setup > Time Capsule > Wireless
o Wireless Mode = ?
o Allow this network to be extended = checked or unchecked?
o Radio Mode = ?
o Radio Channel Selection = ?
Time Capsule > Access Control
o MAC Address Access Control = ?
Internet > Internet Connection
o Connect Using = ?
o Connection Sharing = ?
Internet > TCP/IP
o Configure IPv4 = ?

Similar Messages

Time Capsule not connecting to internet properly

I have recently purchased a Time Capsule 2TB to replace a 4 year old Airport Extreme Base Station.
The Airport Extreme has been working perfectly fine in my wi-fi network, however, once I replaced it with the Time Capsule, the internet has not been working properly. Both the internet and time capsule will have 'green' light indicating they are working properly, but now when I visit certain websites, the connection will time out, not load etc whereas some sites work fine. This problem exist across all the devices I connect via wi-fi using the network created by TC.
When I changed it back to the airport extreme base station, everything works perfectly again.
I am not sure what the problem is and how to rectify it!
Is it something to do with the ethernet cable?
Is it to do with settings?
Is it a problem with the TC itself?
Thanks for any advice and suggestions!

What kind of broadband do you have?
What is the modem and how does the TC connect.. how did the AE connect??
Is the modem also a router?
Are you experiencing double NAT.. the TC should give a warning message.
Give a screen shot of the summary page on the AE when it is connected and one from the TC.
One thing.. if you have a cable modem.. did you power off the modem and power on again.. to release and renew the MAC address of the first connected device..
Sometimes you need to power off for 15min sometimes less.. sometimes more..

Time capsule not connecting to internet after firmware 7.6.4 upgrade

Hi,
I wonder if anyone can help me, I updated my 4th gen time capsule to the latest firmware yesterday and post the update my TC was telling me that there was no internet or DNS.
After tralling the internet (using my iPhone and 3G) I eventually did a hard rest of my TC, put all my PPoE details in, wireless network details in and still I got the same error messages on the TC.
Thinking that this could be a PPoE error I plugged an old router in, did the PPoE setting and the internet is working just fine, which leads me to beleive that this is purely a firmware issue on the TC post my upgrade to 7.6.4.
I then decided to downgrade to a previous firmware however this seems to be impossible on my TC using airport utility. I dont have the drop down menu in my airport utility aplication to do a dowgrade, infact these is no option button at all (so I cant hold it down as suggested in other posts).
I am currently running OSX 10.8.5 Mountain Lion), Airport Utility 6.3.1, TC 7.6.4.
If anyone can help me resolve this issue or tell me how to downgrade the software I would be extremly gratefull! Also note I am not a techie at all, just learnt what a PPoE was!!!
Thank you.

Please do a factory reset.. it is more complete than hard reset.
The Factory Reset TC Gen1-4. Or AE Gen1-5
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
In the airport utility.. plug it in by ethernet..
Make sure ipv6 is set to link-local in both wireless and ethernet on the computer.
Then simply hold down the option key whilst you click on version.. downgrade to 7.6.1 as the last two firmware are hopeless.

Help! Time Capsule not connected to the Internet

Hi everyone!
I have this problem, and hope someone can help me.
In my house I have this network
Modem/Router Netgear DGN2200 connected via ethernet to Airport Express.
Airport Express is set to create a wireless network, bridge mode.
In the house I also have a Time Capsule set to extend the wireless network, bridge mode.
Time Capsule is connected via ethernet to my TV decoder to have extra services through the Internet.
Ok. All worked fine until a couple of days ago.
Then, I didn't change anything but Time Capsule (and so the TV decoder) seems to have no acces to the Internet anymore.
But Time Capsule is still available on the local network, so I can access to it, make backups and so on.
What should I do?!
Thanks for your help and sorry for my bad English.
Matteo

Did you try a simple reboot of the network devices.. turn off all the network stuff..
Restart in correct order..
1. Modem.. wait 2 min.
2. Express.. wait 2min.
3. TC.. wait 2min.
Then try the TV.. if it doesn't work reset both the express and TC to factory.. and redo the setup.. you had them setup correctly but please use SMB names.. since the TV will not talk apple.. SMB names are short.. 2-20 characters.. no spaces and pure alphanumeric.
so for example the name of the Express.. AEx Name of the TC.. TC1
Name for wireless. Aex24ghz
Use a different name for 5ghz if your Express is a dual band latest model. Aex5ghz
Use fixed channel so that it is locked.. eg. 2.4ghz on channel 11 5ghz on channel 40.
The TC will follow the wireless exactly.
See how you go.

Time capsule cannot connect to internet

Hi,
I had just purchase the time capusle(the model they have in stores now) and am trying to use my time capsule as my wifi router but failed.
Here's how it works now, internet-->modem--(LAN)-->Buffalo routerWZR-HP-G302H--(LAN)-->Time Capsule
and how I want it to work internet-->modem--(LAN)-->Time Capsule
When I connect the time capsule directly to the modem, and had setup the timecapsule, the airport utility shows that I am not connected to the internet so I checked from my system preference-->network, it says I am connected to wifi. The Airport Utility still shows that I am not connected to internet, orange/amber light for internet and flashing orange/amber light for time capsule.
At first, airport utility says time capsule has internet connection problem and DNS server and the other problem that I cannot remember, but in the end I fix the other two problem and now there's only one left, that is the internet connection. I am not able to connect to the internet no matter how many time I use the system preference-->network and use "Assist Me" to fix the internet connection, which usually works but not this time. I also try it on my ipods, iphones and ipads and they all cannot connect to the internet through wifi but when I connect the LAN to my computer it works perfectly.
Can anyone help me with this probelm? Why can't it connect to the internet?
Thanks in advance

There is some extra info I need.
What modem.. make and model..?? What kind of broadband?
How is the Buffalo setup? Is it router or bridged and if router is it using pppoe?
There is nothing wrong with keeping the buffalo .. it is a very reasonable router.. and just use the TC in bridge plugged into it..
I have to confess I really dislike the airport utility v6 in Mountain Lion.. it is a kiddie toy version of the real v5 utility. Half your problems relate to the near to useless nature of the utility.
Can you install 5.6 and then we can get somewhere.
Here is howto..
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.

Time machine not connecting to internet

My Time Capsule is not able to connect to the internet. When I plug my MACbook directly to the cable modem it works fine.

I have the same problem as GE8.
Flrst I have my Time Capsule in use for about one year, its work perfect. But suddenly one day in desember -13 I don´t could use AirPlay to stream music, and afterwords I could not connect to internet with TC.
I can use my old Linksys Router. It can connect to internet threw my internet modem (Cisco EPC3925) and also to my MacBook Pro (Retina) with the latest OS X from Apple, OS X 10.9.1 (13B42)
I have sent in my TC to service after two (2) hours phone service with Apple consulent. First I get the same TC back with notice that everything is OK. It wasn´t, and I sent it in again. Now I have get a new TC and have still the same problem. When I connect TC to my internet modem (as work OK with my Linksys router) the status light flashing amber,- it can´t establish a connect to the network or the internet, or is encountering a problem...
The Apple support couldn´t find any problem after two (2) hours tlf.support. They said that the problem must have something with the hardware to do. But now I have try different times and anything works with TC...
What can I do...?

My Time Capsule WiFi connection and internet connection issue

My Time Capsule WiFi connection to other devices works fine, but for some reason it can not connect to the internet only when "it feels like it",it will go in and out showing that its connect (green dot on airport utilities) then literaly the next second it disconnected (showing a yellow dot on airport utility) and it does that continuesly sometimes it stops doing for a couple of hours. I basically did every thing like reseting it, unplugging wait for what ever time, and it still does the same thing. i do have ethernet cable connect to the Time Capsule. Also sometimes my airport utilities say it cant find my Time Capsule (rarely) . So obviously i dont have a clue whats going on. PLEASE HELP
thanks

sspence2990 wrote:
The link you showed yes it looks exactly like that, and yes it has a cable connected to it (one of the same ones connected to att tvs boxes). I did the terminal routertrace and this showed up
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 homeportal (192.168.1.254) 2293.483 ms 2129.583 ms 2082.341 ms
2 99-68-232-3.lightspeed.elpstx.sbcglobal.net (99.68.232.3) 40.775 ms 32.629 ms 39.007 ms
You have an issue with the local network. Pings to your local network device should be in the order of 5-10ms tops..
Look at your first line.. 2293ms that is over 2sec for the local router to respond.. but it is likely that little box that is the problem. You will get some websites simply time out if they take that long to respond.
Let me recommend you either get some help from ATT or get a local technician to fix it. There are other better ways to connect things.. in the end getting it cabled with ethernet is the best. Buy a long long ethernet cable if you want to have a test.. so you can plug the TC into the modem. Bypass the HPNA over cable slug.
Here is my traceroute.
macproie-5:~ Ray$ traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 local (192.168.2.254) 11.264 ms 96.869 ms 100.010 ms
2 adsl1.mel.dft.com.au (203.123.69.176) 9.243 ms 8.630 ms 8.172 ms
3 tge0-1-0-308.core0.mel.dft.com.au (203.123.72.73) 9.315 ms 8.626 ms 8.547 ms
4 ve420.er01.mel01.vic.plat.net.au (14.137.114.25) 9.253 ms 8.845 ms 9.041 ms
5 eth2-1.bdr01.syd01.nsw.plat.net.au (202.62.143.121) 28.359 ms 21.754 ms 21.445 ms
6 google.syd02.nsw.plat.net.au (202.62.143.65) 21.414 ms 21.416 ms 22.131 ms
7 72.14.237.21 (72.14.237.21) 22.410 ms 22.240 ms 21.660 ms
8 google-public-dns-a.google.com (8.8.8.8) 21.423 ms 21.762 ms 21.772 ms
My first local network device is known as a slug.. as it is slow to respond.. but the max response time is still 100ms.. cf that to your >2000ms.

Time Capsule not connected to Ethernet?

Hello,
I walked in to my office two days ago and the amber light was blinking with an occasional green (on my Time Capsule).
The reported error was that the ethernet was not connected. It was. I ultimately disconnected the ethernet cable from my Time Capsule and connected directly to my iMac. After some configuring issues I was on line. Did what I needed to do and shut down.
Next day I decided to try powering down the Time Capsule and re-connected the Ethernet cable. Everything worked fine just like it has for well over a year now.
I figured maybe the cleaning crew bumped the power and everything was fine.
No dice.
Came in this morning and the Time Capsule is blinking amber again (with an occasional green) same issue. "no ethernet connected."
Now I am connected directly to the IMac and asking for help.
Please.
Thanks in advance for your help.
P

On our TC, the TC shows a green light even when it refuses our computer/device wireless connections and says the password is invalid. However, I left the house for three hours and am now on my laptop and it is apparently working normally. I plan to watch it very closely for the next week and see what happens.
I have read on here (and other Mac-centric review sites) that TC's are very unreliable, have slower than average wireless connections (and short ranges in apartments, especially through walls/several rooms), and fail within 18 months -- all of which is considered "normal" lifespan by Apple (as confirmed by the Apple employees at the San Diego Store in Fashion Valley).
I don't plan on purchasing another TC, and likely not even an Airport extreme. I will look at buying a more reliable wireless router with stronger (farther) connections and connection ranges. I love apple products and have used them to the exclusion of others for over 15 years, but this is really annoying (and my friends have much better wireless networks!).

AirPort Time Capsule not connecting to hardwired Internet

I'm trying to help my sister set up her brand new AirPort Time Capsule, and running into the issue of the machine not being able to establish a connection to the Internet. When connected via Ethernet to the wall outlet, her MacBook Pro connects just fine. The Ethernet cable functions properly, and there is a live Internet connection.
I have power cycled the laptop and the AirPort several times, to no avail. The biggest issue I can see is that my sister's Internet is "hardwired" throughout her apartment building, so there is no modem in her apartment. She just plugs into the wall and theoretically is good to go. She had no issues with her old Netgear router.
Is there anything we can do to solve this problem without trying to convince the management company to reset the modem for her (I assume there is one, or several, somewhere in the building)?
Thanks!

That would most likely be the IP from the AE..
She would need to use the iOS version of the airport utility or the Mac version to actually see the WAN IP.
But you can fairly easily move the IP of the AE so it should function in a manner that is identical to the Netgear..
Go to the DHCP setup page and simply change the first pair of digits from 10.0 to 192.168 and see how it works.
I will get pictures for you from v6 utility.. shortly.
But it is important to check first what the WAN ip is.
The main Internet tab will show the WAN IP
In my case it is a private IP because I have the TC in bridge..

Time capsule not connecting to network

I upgraded to Lion a month ago and I'm not sure if this is contributing to my issue with Time Capsule at the moment but basically my TC is not connecting to my network. The green light is on, and when I go into Airport Utiltity I can see my network is connected but it will just not show up in Finder. I keep getting the message that "There is a problem connecting to your server".
My internet connection is fine (TC is connected to a router); I've restarted both my Mac & TC to no avail. I've also installed the 5.6 Firmware update but that has not done anything either. Any advice appreciated.
Cheers, P

After 4 hours of mucking about, this has magically resolved itself. I can't offer any insight I'm afraid but I am grateful! p

Time capsule wifi connection to internet?

I just installed my new 2TB Time capsule. I bought it mainly to do Time Machine (previously on another hard drive) and to store movies and stuff.
I also thought I'd use it to set up my home network for printing and access to files from other machines.
I now find to my dismay that it does not connect to my broadband server by wifi (as does my iMac, iPhone and MB Air) and it has to have an ethernet cable connection. However, my office is upstairs and my broadband router is downstairs so a single ethernet cable solution is out of the question.
So I can continue to connect to my internet server via wifi from the computers.
And I can have a home network but it will remain independent from the internet (with no special guest network).
Question:
1) Am I correct in my understanding of the situation?
2) Is there a way around this? Like using an Airport Extreme Base (but do they still exist)?
3) Maybe I need a very long ethernet cable
Thanks for putting me straight on this one
Best regards
Christopher

In the last para, you lost me with "set static IP on the computer". Sorry, I'm not sure what this means, what I will gain or how to do it. A bit more of your patience may solve my problem.
If I plug an Airport Exrpess into my server, will that solve all my problems simply (but for another hnudred euros!) by creating the network from there and would the TC be able to join that network for printing?
If you base the network around Apple routers then it will work. That would mean as you say purchasing another router.. although there is nothing stopping you buying a second hand extreme.. maybe a bit cheaper.. but it depends what is available in your market.
In your first post.. you mentioned alternatives.. long ethernet.. yes, that would work. You can also use EOP adapters.. although that would not cost any less than buying another apple router.. it does however remove the double hop wireless and so is generally better.
My other recommended solution is to set static IP address so you can join two networks at once. This is to allow the TC to act as hub for the printer.. but you need to realise there is a limitation here.. only those computers that directly connect to the TC can use it to print or share files and stream to it. I was only thinking of the office area.. how important is it for the other devices to print. Or use the files on the TC.. which is btw not ideal.. TC is not a file store.. it is a backup target for Time Machine.
Nevertheless it might be possible to get this working. You would need to route through one of the computers to the TC.. is that possible..?? Then the computer can share the resources to the rest of the network.

Time capsule cant connect to internet

My Time capsule has recently stopped working (yellow flashing light) when it cant assign an ip address. I checked Airport utilities and now it has no ip address and cant find dns server. The problem with losing ip address has happened before and was resolved by restarting the modem. I've tried another router and its fine so my modem is ok. This time my time capsule dont want to work with the modem. Its stuck and cant connect to internet. I've restarted the TC but it didnt help so now Im pretty clueless. Any advice woyld be appreciated.

Ok, when the simple stuff doesn't work you need a lot more analysis.
1. Plug a computer direct to the modem.. does the modem give you internet? (are we talking cable?? what internet?)
Once you clear the modem is working.. then the issue is purely the TC.
2. You didn't make clear if you followed the instructions I gave.. I want you to plug in the TC to a computer by ethernet. Lan port to the computer ethernet. Turn off wireless on the computer.. disconnect all other network connections on the TC. Press and hold reset until the front LED flashes rapidly.
Can you now access the TC?
If not it is likely dead ..
If you can make sure it is in router mode.. plug the modem into the TC wan port.. for cable you will have to power cycle the modem.. this can take a while.. 15min depending on your ISP.
Reboot everything.. and check if the TC has picked up a public IP on wan.. if not it has failed on wan side.
If the TC is dead.. or just as a means of testing.. get another router and plug it in. Substitution is the best test method.
Exactly how old and what model is the TC?
If it is Gen 3, A1355 try leaving it off overnight and restart the next day.. test immediately from cold. They have several board issues.
Or if the TC is newer and you have existing warranty or applecare let apple fix it.

Airport (TIme Capsule) not connecting to iMAC running windows XP

I have an iMAC that runs both OS X and Windows. My router is an airport (Time Capsule)
I can wirelessly access the router when running OS X, but when I run Windows XP I can not. If I plug the cable from the cable modem directly into the iMAC when running XP, it works fine.
The airport (Time Capsule) shows up in the wireless setting with a strong signal, but when I try to connect to it; I get "Wireless router is out of range". The airport sits next to the computer.
Any suggestions.
Mac

What type of radio mode and encryption are you using?
Are you using 802.11n 5GHz mode for example?
iFelix

Time Capsule not connecting to wireless network

Just bought shiny new iMac with shiny new Time Capsule (500G) and i'm ready to launch the whole lot out the window!!!
Despite my very best efforts i'm unable to connect my TC to my wireless network. Every time I use Airport Utility the TC recognises the wireless network, proceeds to change the settings normally, the TC then restarts and the bloody amber light flashes and the iMac cannot find the TC. I then have to reset the TC so the iMac can find it and the whole process starts all over again. I apologise if this topic has come up before but i'm at my wits end!!

Well, things in Paris, France a wee bit brighter but not much.
I managed initially to use TC via Ethernet connection (for my initial Mac system safeguard) as TC did not recognise or was not recognised by my Airport WiFi home network.
Now, after various attempts and properly configuring TC to "join" my existing network all lights are green and config seems "A" OK.
On the hour, wirelessly, TC starts doing its bit showing: under the Time Machine box's "Backing up" sub title: "Preparing" with a running blue/white bar..
A couple of hours later TC system stops advising me there was a "wireless connection interruption".
This has been going on for a few days now and, as far as I know, never has my Orange's LiveBox WiFi, ADSL, Router Modem suffered any interruption of service.
What to do or change??
Message was edited by: eellas

Time capsule not connecting through ethernet

Hey guys,
I'm having trouble configuring my time capsule as i only purchased it 2 days ago.
I have a Netgear DGN200 wireless router/modem and my plan is to turn off the wireless and use the TC as my wireless device as well as a switch to wired computers in another room but still use the Netgear as its wired to a computer. However i have my time capsule connected to a LAN port on the Netgear and connecting to the WAN port on the TC. When connected like this the port on the Netgear doesnt even like to indicate that it is connected. i know the cable is fine because i connect it straight to a computer and have full network access. I'm very confused as to why it isnt working because i have the TC in bridge mode and and have the TC connected to one of the lan ports on it.
Any help much appriciated cheers all.

The cable is through the wall then?? It can still be faulty and work on a computer if set to lower speed, eg 100mbit.. the problem on the TC is it doesn't have the ability to control the port speed in bridge mode..
Let me suggest you reset the TC.. and lock the WAN port to 100mbit full duplex.. do the connectivity leds come on.. if not use 10mbit full duplex.. and check again. Also try using a different short cable with the TC right next to the modem.. see if it then connects at full speed, which is 100mbit.

Time Capsule Not connecting to internet

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