Time Machine Won't Recognize External Hard Drive

Hi there,
My father has a 2009 iMac running Mac OS X 10.8.3. Recently, Time Machine stopped recognizing his external Maxtor OneTouch backup hard drive.
I've tried the whole litany of ideas and tips listed in this forum and other websites:
Rebooting both the desktop and the external hard drive
Changing USB ports
Checking Disk Utility (won't even display)
Can you offer any solutions? He hasn't had an issue before, so it seems to be an isolated incident. This desktop is for his business, so it's very important for the files to be backed up.
Thanks.
Update: After submitting this, I received a dialogue box that said the computer cannot read the external hard drive.

If the drive has more than one interface (USB, FireWire, Thunderbolt, eSATA), try one of the other interfaces.
Check that the data cable is securely inserted at both ends.
Try a different cable.
If you're connecting the drive through a hub, connect it directly to a built-in port on the Mac.
If you're connecting it directly, try a different port.
Disconnect all other devices on the bus, or as many as possible.
Test the drive with another Mac. Test another drive with this Mac.
If the drive is bus-powered, but has an AC adapter, connect the adapter.
Boot into Recovery and launch Disk Utility. Is the drive recognized?
Start up in Safe Mode and test.
Reset the System Management Controller
If the drive doesn't work under any of the above conditions, and if another drive does work with the same Mac, then the drive has failed. You may be able to salvage the mechanism by removing it from the enclosure and installing it in another one, or in a drive dock.

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