Timeline and Filmstrip Grayed Out

When I open a project in Captivate (4), whether it is existing or even a new blank one, both the timeline AND filmstrip windows are gray.  There is no content in them or even the standard things that are usually in there, nothing.  Why would this happen and what can I do to fix this?

Hi there
You might try clobbering the settings file.
To do this:
Close Captivate
Open Windows Explorer
Navigate to where the file is stored. Where this will be depends on your Operating System.
For Windows XP:
C:\Documents and Settings\YourLoggedInUserNameHere\Application Data\Adobe\Adobe Captivate
For Windows Vista & 7
C:\Users\YourLoggedInUserNameHere\AppData\Local\Adobe\Adobe Captivate
In this location you should find a file named captivate_v40.dat. Delete this file or if you are hinky about deleting things, just rename it. The goal is to trick Captivate into believing it's gone.
Restart Captivate. You won't notice anything odd. Captivate will silently notice the file has gone missing and it will create a fresh one. And that may correct your issues.
This will blow away the MRU list and reset things back to factory settings.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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