Timeouts and "cancelled" notifications...

Greetings,
We are using the standard (unmodified) version of the iExpense workflows (11.5.5 on Windows, WF 2.6.1), and have a curious and annoying problem...
1. User submits expense report
2. "Approval Request" notification times-out (after 5 days)
3. "No Response" e-mail notification sent back to original user.
4. "No Response" notification times-out (after 7 days)
5. NEW "No Response" e-mail notification generated, and sent to original user.
6. OLD "No Response" notification cancelled automatically.
7. "CANCELLED: No Response" e-mail notification immediately sent to original user.
8. Same pair of notifications generated one week later (new "No Response", plus "CANCELLED: No Response" notification referring the previous week's notification), and again a week after that, and so on...
This is maddening to our users who miss the first message, because (after that first week), they are getting PAIRS of messages every week (only seconds apart) that seem to say to them...
Message #1: Hey, there's a problem!!
Message #2: Oh, never mind, no problem at all.
Has anyone else encountered this problem? How did you handle it? Any ideas?
Thanks a bunch!! -- Tom
[email protected]

Hm. I've confirmed 2396373 is the patch number. Here are the steps I used to locate the patch on MetaLink:
1) Click the Patches button on the MetaLink navigation menu.
2) In the Patch Download page, enter 2396373 in the Patch Number field.
3) Click Submit. This should display the platforms where the patch is available.
Could you try one more time with these steps and see if you can access it this way?
Regards,
Clara
Thanks for the feedback.
I searched MetaLink for both the specific patch number you gave, and also the phrase (description) you gave - with no results on either search. (???) Is this patch only visible by requesting it with a TAR, or by some other means?
Please clarify, or double-check the patch number. Thanks a bunch!! -- Tom

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  • Re: timeouts and ExternalConnection

    Tim,
    Use a Timer class of Framework library to have an explicit control over
    the connection. If the end-of-stream marker is not received within a
    specified interval of time, handle the situation.
    ExternalConnection class does not have any timeout feature of its own,
    but it would be a good idea to have one in future.
    Braja.
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    BRAJA KISHORE CHATTARAJ
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    Work : Sphinx Pharmaceuticals (A division of Eli Lilly & Co.)
    (919) 419-5798
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    oooO ( )
    Please respond to Tim Kannenberg <[email protected]>
    Subject: timeouts and ExternalConnection
    I am working on a Forte service that uses a socket listener (implemented
    using the ExternalConnection class) to handle incoming messages. The
    messages vary in length, so the code for processing each connection
    loops until it finds an end-of-stream marker. If some client is
    erroneously sending messages without the marker, it'll loop forever. I
    would like the connection to time out if it doesn't receive any valid
    messages within a fixed length of time. Is there some functionality
    I've overlooked in ExternalConnection that would handle this? If not,
    does anybody have an example of a good way to implement it?
    Thanks in advance,
    Tim
    Tim Kannenberg
    Strong Capital Management
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