To Adobe Representatives: How do I get my money back?

Question

Dear Adobe,
I am awaiting the full and official release of LR3.2 so I can evaluate any SIGNIFICANT improvements in performance.
As can be seen by following postings on this list, many people, like myself, are having performance issues on equipment that more than meets the default minimum specification as listed by yourselves for running LR3.0. While no guarantees are given relating to the time taken for adjustments made to be actively visible on the working image, I believe it is unreasonable to expect (in many instances) several seconds to be acceptable. This significantly impairs the visual feedback process leading to over adjustments and costly rework.
Not only are the performance issues difficult to cope with, there are a string of bugs that also effect everyday operability. Personnaly I am experiencing screen flickering, occassional lock-ups of LR3.0 and a complete crash leading to a reboot.
Currently I do not believe LR3.0 to be of sufficient quality to satisfy commercial usage, indeed I am not sure it is actually suitable for hobbyist usage in it's present form.
LR2.x was an excellent product, LR3.x has the makings of being a superior product - but it falls short by a long way.
Undoubtedly, there will be a string of terms and conditions that you can call upon to defend you having to pass any money back, but ultimately you have a moral and professional position to uphold because in good faith I believe I bought the best, built on the reputation of previous versions, in reality I got a lame duck.
So back to my subject header, should LR3.2 not have SIGNIFICANT performance improvements - How do I get my money back?
Best Regards
Phil
PS - I have no performance issues with any other software I am running on the LR3.0 working machine.

Answer 1

Tgutgu
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"Phil, this car analogy does not work. "
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It's not meant literally, but as an indication to the level of frustration that poor quality creates. Everybody who owns a car knows how bad it is when it fails, particularly so if it is new...
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"Adobe has no control about what else is installed on your computer, if memory is ok, if you have any devices, which may break stuff"
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I would say they have as much control as other software developers. If they say it works on a Win V7 then it should work quite happily with the Win V7 drivers, particularly if the equipment is fairly well established and distributed across the PC main brand developers.
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"You should test drive any software, which you plan to use as part of your work, before purchasing it,"
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I did, it was called LR3.0 Beta 2 and it worked fine (minus a few of the extra features). They just changed it and now it doesn't which is why I will wait until v3.2 is officially released.
Phil