To create follow up : Service Confirmation document

Question

Hi Experts,
My requirement is to create a Service Confirmation document as a follow up document of an existing service order. Kindly let me know about the procedure and information regarding mandatory fields that i need to pass from Serivce Order to the Service confirmation document.  Also the information about some standard fields that needs to populate while creating the Confirmation document.
Will definetly rewards points for useful answers !!
Thanks,
Sunil

Answer 1

Hi sunil,
Configure the following steps in SPRO
1.Create Ztransaction types(SRVO,SRVC) and Z item catogories(SRVP,SRVM,SVCP,SVCM) by copying std Tx types  and Item catogories
Path: IMG-> CRM-> Transactions -> Basic Settings ->Define transaction types
--> Define item catogories
2.Maintain the copying control for the above transactions as source and target transactions.
Path: IMG-> CRM-> Transactions -> Basic Settings -> Copying cotrol for Business Transactions -->Define Copying cotrol for transaction types.
3.Define the Item categories and maintain the copying control
for copying use the std item categories
For Service Order
Service Product Item  SRVP
Service Material Item  SRVM
For Service Confirmation
Service Product Item confirmation SVCP
Service Material Item Confirmation SVCM
Path: IMG-> CRM-> Transactions -> Basic Settings -> Copying cotrol for Business Transactions -->Define Copying cotrol for Item catogories
4.Maintain Item catogory determination when copying
Maintain as follows( use zcatogory and ztransaction which are created)
Source catogory; Target Tx type ; Item Cat.By
SRVP ;                    SRVC   ;               SVCP
SRVM ;                    SRVC   ;               SVCM
Path: Path: IMG-> CRM-> Transactions -> Basic Settings -> Copying cotrol for Business Transactions -->Define Item Category determination when copying
I hope the above will helpful to you.
Let me know if you have any difficulties.
Reward points if it is helpful.
Regards,
Madhu