To make Shooping cart approval screen editable

Hi experts,
I have customized a standard workflow for One Step Approval of Shopping Cart.It is working fine in development.After transporting to Quality the approval workflow is getting triggered and the workitem is coming to the proposed person for approval also . But it is coming Greyed out ie the accept reject icons are not editable [ greyed out] .Is this some problem with authorizations or settings to be made for the approver? Kindly help
Thanks in advance
Deepthy.k

Hello,
This reason the buttons for Acceptance and rejection are coming as greyed out, might because the recipeint of the mail, is not authorized to take a decision. To check or add the person to the Approver's list, you might want to take a look at the Transaction OOCU_RESP.
I will also try to see if there is any other way, we can rectify the problem.
Warm regards,
Chandrachur

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