Toner won't come out LaserJet Pro 400 MFP M425

toner won't come out LaserJet Pro 400 MFP M425. It's stuck inside.

I am sure it is stuck on the right side.  Odds are also that it is an aftermarket toner and not an hp original.  That said it will not be easy to remove.  You will have to do a google search for the service manual.  The right side cover needs to come off and it is not easy since the back, top and control panel need to come off.  Once you have the right side cover off you will see a big while gear behind the metal plate that holds the gear assembly to the right side.  You need to turn that gear by hand a little and it should free up the toner to come out.  When you remove the toner you will see a sort of bell housing metal piece that hangs on the right side of the toner.  That assembly fits down the right side and locks into the mech that turns the toner drum.  If that piece has defect it gets stuck.  Good Luck.  First thing I would try is to unplug the printer, then plug the printer back in and let it come to ready and open the door to see if the toner now comes out.  Sometimes turning the printer off and then back on will turn that gear by itself and free that piece.

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