Toolbar options are all greyed out and not working

in trying all the suggestions to fix back button and bookmarks, now my toolbar now longer works at all. it's like the whole system is disintegrating. i have tried all the solutions for back button and toolbar. all those published. no go.
now the whole program is nonfunctional with greyed out toolbar options.
apparently you can't delete firefox and reload and older version? i have 3.5.18.

If you've restored your phone as NEW and the problems persists, then you have a hardware failure.  You'll need to bring your phone into Apple for evaluation and probable replacement.

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    I downloaded one of the file explorer programs (iFunbox in my case) for my PC and deleted everything out of the "Purchases" folder on the phone's "Raw File System". After a couple of syncs with iTunes everything was back to normal. It appears that something was screwed up on the iPhone side that iTunes couldn't sort out. I don't think anything could sync from iTunes to the phone, not just the greyed out items.
    This is why resetting and restoring the iPhone also works for a lot of people. It's overkill though, deletes your app data, and just wastes your time setting everything back up after the restore. Better to use the surgical approach of a file system explorer program on your PC to fix what appears to be a mundane data corruption issue.

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