Torch App Error 606 + Can't connect to desktop Manager

Hi,
I was backing up my blackberry torch last night and the connection was disconnected during the backup. When the phone restarted the message "App Error 606" / "Reset" came up. I can't do anything on my phone except for reset it, and pulling the battery does nothing.
When I try to connect it to blackberry desktop software it wont connect... I left it for an hour and it still just said that it was connecting.
I also tried connecting to BBSAK and it couldn't connect there either, so I can't reset it to factory settings. I checked the desktop manager and it recognizes the USB port as connected to a blackberry device but that is about as close as I can get to connecting to anything.
I have a backup of all of my information from before this happened so I don't mind completely resetting my phone, but I have no idea how to do this without being able to:
a) connect it to the computer
b) do anything except reset on the phone
Any help would be great!
Thanks,
Mike

Try in Safe mode, remove last installed 3-th-party appliction, may be it's help you?
Safe mode:
When starting the BlackBerry smartphone, safe mode can be used to prevent third-party applications from running automatically. Safe mode is designed to allow troubleshooting or remove any unwanted applications.
To turn on safe mode, complete the following steps:
Remove and reinsert the BlackBerry smartphone battery.
When the red light-emitting diode (LED) light goes out, press and hold the Escape key as the BlackBerry smartphone is loading. See KB05470 for the location of the Escape key. (The Escape key is located on the right side of the trackball, above the keyboard on the BlackBerry smartphone.Use the Escape key to exit a screen, move back a page in the browser, close a message, or close a menu.)
When the dialog box appears, click OK.
Note: Safe mode is indicated by a safe mode indicator in the BlackBerry smartphone status section of the Home screen.
To turn off safe mode, remove and reinsert the BlackBerry smartphone battery.
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If your query is resolved then please click on “Accept as Solution”.

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I am officially out of ideas for what to do with my phone!!
I changed my pay as you go tariff yesterday and in order to reset the phone to get my internet settings I switched off the handset and turned it on again.
When I turned it back on it started to load as normal then came up with "App Error 200" message. I have done a hard reset and even after taking out the sim and battery it still wont work.
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If that still doesn't work you will need to do the following:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
Then reload the OS from the thread below:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/227412-os-8900-v5-0-0-1168-5-...
You can use the OS in the download link in the thread above or you can download from your own carrier (doesn't matter where it comes from) but be sure and use the instructions in the above thread to install it.
If you didn't have a backup from before this happened you will lose your data.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

App error 606 and can't connect to desktop software either

hello,
today my blackberry (bold 9780) rebooted and once it restarted i got the app error 606, which i can reset over and over again (no help). i've googled and found out there were more people who've come across this problem. there were a lot of suggestions to use the dekstop software to backup and reinstall. but now i can't even connect to the desktopmanager, and the 'update' button isn't working either. i'm using a macbook pro (10.5.8) by the way. what can i do?
thanks.

Hey,
I already had it fixed. I know you can reset it via desktopmanager and there are some problems with new macs. But my mac isn't new (so no 64bit problem) and it wouldn't recognize it begin with. I never found out it had something to do with the fact that i never connected it before.
What I did was go to the store, had it send away.. So blackberry did the reset job for me. I got it back in 4days which made it less **bleep** haha.
I immediately connected it to my mac, and all was fiine.. So some can reset even with an error and some don't.. Hope this says enough.

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Orignaly App error 606...help

Device info.
Im with 3, however i did not receive the handset from them. Its a Blackberry torch 9810.
I Assume it was/is running the newest OS, but at this time i cant turn the device on to check.
My desktop software version is 7.1.0.37.
Issue.
My phone a couple of days ago was unexpectedly turned of. When i tried to turn the device back on, it took a long time getting half way through the OS booting loading screen, crashing and starting again. Eventually it got past the loading screen and showed me the app error 606 screen.
Now all the phone does when trying to boot up is get stuck in a loop of the blackberry loading screen, crashes after about 20 seconds, then starts again when the red light comes on. When attempting to connect to the computer using blackberry to usb wire, to reload the OS, it stays contended for about 20 seconds, the same time the phone keeps crashing. It just keep losing power, even though Ive been charing it for a while.
Ive tried following Knowledge base
-KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
-KB20371 BlackBerry Desktop Manager cannot communicate with the connected BlackBerry device
I know i have to reload the OS, however first i need to make sure the blackberry stays connected.
In Knowledge base KB10144 How to force the detection of the BlackBerry smartphone using Application Loader i get stuck on the step where blackberry software can not communicate with the connected device, either click Retry, Update or Cancel, when i click update, then repair, it just says there are no updates available, and a form below where you can enter your email address. Does not repair the phone at all. Is it supposed to open the application loader? I think this is all to do with the fact the phone keeps switching on then off, when either charging or trying to connect to the computer.
Might just be me being an **bleep**. But am i missing something? Ive read a million threads to do with the app error 606, Ive tried for about 2 days now to get a proper connection to the computer, or even just to see the app error screen again. Just always gets stuck on the black berry loading screen.
Any help would be much appreciated.

theotedted wrote:
No other ideas then. Just get a new phone....
Have you tried wiping the device completely? You can skip to step number 5 if you want and see if BBSAK will connect and wipe the device. Then you'll need to come back to step number 3 (you can skip the backup since you can't make a backup at this point.) Another trick is to remove the battery and attempt to connect to the device.
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. It doesn't hurt to do a manual backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. You can get BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
5. If you're simply updating the OS to a newer version skip this step. If doing a clean OS reload use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to next step.
6. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

App Error 606

Hello, my blackberry is giving me "App Error 606" with a white screen and "Reset" I reset the phone but nothing happened. I couldn't connect the phone with the Blackberry Desktop software ! How can I fix the problem without losing my data. note: I didn't packup my device ! Another question is if updating the OS will fix the problem, would my files remain the same or everything will be deleted after the update is done ?!

Hi q8fh and littlebird3450
Welcome to BlackBerry Support Community Forums
As you are unable to start you device on safe mode to do a backup as adviced above, so you might loss your data in order to recover your device . Please follow the WorkAround suggested within this KnowledgeBase to Recover your device :
KB23954 : "App Error 606" is displayed on the BlackBerry smartphone.
So please try it and let us know.
Prince
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App error 606 reset

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Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac. Which is available to download at http://www.blackberry.com/desktop
2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen. If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
3. Make sure you're using a BlackBerry branded USB cord. (There are usb cords out there for charging only).
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-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Hey burko74,
Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
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-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Torch App Error 606 + Can't connect to desktop Manager

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