Torch update to 6.0.0.448 hangs Win 7 Blackberry Desktop in Address book update

First attempt at using Win 7 Desktop update since updating 9800/Torch to 6.0.0.448 and the desktop hangs "Processing Device Address Book". Shows Record 189 of 189 and never completes.

Reset the Desktop Organizer configuration to ground zero and re-configured. Works now, but did duplicate a lot of my calendar events. Just a bit buggy....

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Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book. Calendar and Tasks work fine. There error info is
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: DesktopMgr.exe
Application Version: 5.0.1.28
Application Timestamp: 4afb05f9
Hang Signature: 77b9
Hang Type: 18432
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 431322e564ddf1b2d107192e4b32003b
Additional Hang Signature 2: 71fa
Additional Hang Signature 3: 1245183e49a281fbb1f4e734a2b947a1
Additional Hang Signature 4: 51ea
Additional Hang Signature 5: c407a332a4e592d58b24e44787bfe833
Additional Hang Signature 6: c7f1
Additional Hang Signature 7: 7f8491c82258e0be892f9c1d030bfd62

Hi gbslade,
Considering your issue only seems to be with contacts, I would suspect there may be a corrupt/invalid contact entry in your Yahoo account. My suggestion is to first setup a one-way synchronization from the BlackBerry to Yahoo, then do the opposite. This should indicate where the issue is originating.
As well, check your Yahoo address book for any blank or incomplete contacts. Contacts that are missing a first name, last name and company name cannot be synchronized to the BlackBerry and could potentially cause hang-ups or a failed synchronization. A contact must have at least one of those three fields filled out.
Thanks!
-CptS
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Blackberry 8820 Pearl Address Book Hangs

Hi I have a blackberry 8820 pearl, randomly the blackberry hangs when entering the address book. The symtom is when you press the address book icon the blackberry display appears to hang. However if you press the backup button/arrow all is OK again, all other functions are OK, but the address book can't be accessed.
Removing the battery and replacing it seems to be the only way to gain access to the address book again.
This seems to happen about once a fortnight and I can't put my finger on what triggers it.
Any help appriciated!

Odd. I would make sure you do a regular backup of your BB.
Do you have content protetion on the address book?
Look at Options > Security > General Settings > scroll down to Content Protection, is "Include Contacts" enabled?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Since updating to 10.7.4 the 'search' no longer works in Address Book.

Search no longer works in Address Book since I updated the MAC software to 10.7.4.
Is there a 'fix' ?

I'm having the same problem. In addition, not only would the Search feature not work, but while in a view with list on left, card on right, clicking on a contact in the list would not bring up that contact's card on the right. Double clicking on the contact in the list, however, would bring up the card in a separate window.
First, I exported my Address book and saved the Archive to my desktop (Address Book - 07-25-2012.abbu). I then went to the iCloud System Preferences and deselected Address Book, then re-selected it. The test revealed the problem was still there. I then deleted all my cards (I didn't know how to do this except to drag down through all the contacts on the list on the left and hit delete) and the Contacts list was then empty.
I tried File>Import, chose my backup file, and the list of contacts returned, but not the contact cards. Still couldn't search either.
I quit Address Book and from the Go menu in the Finder, selected Go To Folder and pasted in ~/Library/Application Support/AddressBook. This is what I got:
Because the next instruction was Restore the folder that opens from the backup you made before you started, and because no folder opened, I didn't know what to do.
So I went to my desktop, double clicked on the backup file, and got this:
I chose Replace All, and the Contacts List reappeared, but there were still no cards, and Search still didn't work.
So, I think I tried all your suggestions, but I'm back at square one. If you have any other work arounds I would appreciate help in solving this problem.

My friends updated laptop and desktop says "address book" while mine says "contacts"

What is the difference between "Address Book" on my friends updated apple laptop and desktop and my desktop and laptop which says "Contacts"?

The difference is different versions of the operating system. "Contacts" was called "Address Book" prior to 10.8 (Mountain Lion).

Address Book Updation Application runs successufully but problem in runing

Hi all,
I develop a small application which updates the contact numbers from the Adress Book. and for that i use PIM API....
i sotre some number in following folder
appdb\DefaultColorPhone\pim\contacts\Contacts
now when i run my application it successfully updates all number..
but when i try this application on Nokia 7360 the application is install correctly and run also correclty but it does not updates any number...
I use Infrared to transfer the application from my PC to Mobile....
And i also check the PIM suport in the device ..The device support the PIM 1.0
I can not able to find the problem ....Can any one help me to solve the problem?.....
with regards
Pravin

Could you please check the Sharing &permissions of these two folders (command +I). Check to see if you have "Read&Write access to these folders. It should be your user name with read&write privileges.
     You will have to open the lock on the bottom right and it will request the admin password. Should your name not be there, select it by clicking on the plus sign on the bottom right and selecting your user name. Select Read&Write privilege and under the gear wheel beside the plus and minus signs,Make sure you apply to enclosed items.
      It sounds like you somehow got them buggered. Rebuilding the permission table should of cleared up the problem. This could be a case of booting with your install DVD and rebuilding permissions from there.
                                                        Food for thought.
Next time you even think of modifying anything in you user library, Duplicate the whole folder and then you have a reference to go by. Just make sure that it is deleted after you are finished. This should be a standard step when troubleshooting. Changing something.....make a copy.

Blackberry Desktop software fails to update v7.1.0.42 (The lastest version)

Hi,
I have been unable to update/upgrade my Blackberry destop software to the latest v.7.1.0.42. I have downloaded the installer from the official blackberry website. During installation, an error message pops up saying something about a missing .dll file, or what-not, and that the missing file is critical to the update. Thus, the installation process just rolls back.
Can someone, please, help with this challenge.
By the way, I use a Windows 7 laptop computer.

Hello Glassroys,
To better assist you with this issue can you please provide the full error message you receive?
Thank you.
-HB
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Global Address Book - updating work field

Hi All,
I just had a question. In A/D there is a field in each windows account called "Work" which is a number. We just updated everyone's phone number and input the new numbers in this field. In the Contacts on the IPhone (we are using Exchange 2007 by the way) I have two groups, Contacts and Exchange Contacts, and I also have another thing called "[email protected] global address list". Now, the update I put in A/D shows up when I search the Global address list at the bottom, but I want the updated to show up in the exchange contacts above so when a user calls my cell it will know who they are. How can I do this? Anyone have a clue on this one? I am lost.

OK I have an update but I still need an answer. I realized that the Exchange Contacts is a copy I created of the GAL so that answers that, but is there a way to have the Global address list work phone number show up in my contacts so that when someone calls it will show their id?

Global Address book update issues

Hi, we have cached mode disabled by group policy. Some users are not seeing newly created users in the global address book. Other people can see them fine. I have seen many things relating to offline address book syncing but not much about it when you are
not using offline address books.
I can see the new users using OWA so I know the global address book is right. My confusion comes in when I try to figure out where the problem might lie. Why might one person see the new users but others cannot?
Is there only one area where all users go to access the online global address book or are they somehow spread across global catalog servers? We have 2010 sp2 servers.
Please help me out.
Thanks

Hi,
Since all users are in online mode and the issue only happens to some specific users, we need to check the following points to narrow down the issue:
1. Check whether the problematic users can view the new users in OWA.
2. Confirm there is no custom
address book policy in exchange server to customize views of their organization’s GAL.
3. Select the Send/Receive tab on the Ribbon. Click Send/Receive Groups and then click
Download Address Book.
4. Run problematic users’ Outlook in safe mode to check whether the issue persists.
Thanks,
Winnie Liang
TechNet Community Support

Restoring Address Book updated 2009, but not been back up.....

Address Book has been edited accidentally way back 09/2009. All Contacts merged into one, resulted to all contact information including names, phone numbers, e-mail address, notes, etc. rolled/merged into only one Contact Name. Worst part, never back up mac into time machine.
Any help will highly appreciated.

I'm not sure if indexing the backup with Spotlight might solve the 'not seeing it' problem. Someone else would have to weigh in.
You can also dig through the folders in the backup. Once you dig into the folders, each backup is in a folder by date. You can go into those folders and see if there is a copy of the folder in there.

PLEASE HELP ! While updating My Xperia Z1 , my pc hanged during the process and .

While updating My Xperia Z1 , my pc hanged during the process ( so , installation of update was interrupted , guess it's same as getting your USB connection disconnected )and now the phone won't turn on .
Its shows the Sony Xperia logo , then shows a black lit screen , and that's it , nothing else happens . I can only turn it off by pressing and holding the power+up volume button , but it turns on automatically if plugged in for charging or in PC only till it gets that black screen .
I tried to flash it with a flashtool (Emma) , but it says phone locked , but since it can't even be turned on , i can't unlock it .
It's a store bought phone and is not of any contracts with any mobile service provider or anything like that ....
Funny you know ... my PC had to crash at the moment i was updating it .... my luck ....
Anyways , now please can anyone tell me what i can do ? I'm sure there is a way i can fix it using my pc and other downloadable software , so please can some one help me how i can fix this problem ? I don't care if i lose all the data on it , i just want my phone back ....
Solved!
Go to Solution.

Problem Solved ,Thank you very much !!
For those who might face the problem and stumble upon this thread after googling
Read above mentioned comments
Now here's what I did :
Turned the phone off by power+volume key method , then plugged it in to the pc via USB and opened sony pc companion , entered Support zone , then entered the Update device option , then I Unplugged my device , only after doing this a window pops up with Repair my phone/tablet in blue text , then i clicked on that and followed the simple instructions ..
It's basically what Thommo said , only i was so freaked out at that time that i failed to follow his instructions to the letter
So now my phone is back to normal , and , it got the latest lolipop update !
Problem solved i guess but Thommo , i need to disturb you again with just one more question , since at the very beginning , the update process was interrupted , and now i got lolipop after the repair ,without needing to update again , so has the lollipop been installed properly on my phone or do i need to use any other flashtool to re-install lollipop ?
again , Thank you ...

Blackberry Desktop Manager won't read Blackberry Torch

I've been having trouble with my Blackberry Torch as my computer will not recognize it in Blackberry Desktop Software. It's actually very wierd because I will plug my phone in to a USB port and the port will charge the phone, but nothing else happens. The reason why this is weird because I've had it work for a long time and then one day, it just didn't work any more. I've done every type of trouble-shooting listed in the Help menu including rebooting the computer/phone, replacing the cable, re-downloading the software, etc etc. I've also been able to connect the phone using Bluetooth, but unfortunately I was limited with what I could do with that connection (ie. I couldn't tranfer any music/media).
So yeah if you have any suggestions, please let me know. I'd really appreciate it.

VertNellie wrote:
I'm having the same exact problem and I have done each and every troubleshooting tip, and nothing has worked. Any other suggestions?
Hi and Welcome to the Community!
Here is something you should first perhaps try, before those tricks. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now you are ready to try the tricks, but since this thread is so ancient, I'll re-post my current list of things to try...
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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How do I update address book on my iMac?

I checked and I have version 6.1.3. Another person in my household is running version 7.1. If I run Updates, the address book is not updating. What's going on? (BTW, I have my address book synched in icloud, if that makes any difference).

What versions of OS X are you and that person running?

Blackberry desktop software shows erro while updating

can anyone help me .. I really need help im struggling since 4 months my blackberry desktop software is not updating my device when I want to do software update it shows error that " an error occurred while downloading blackberry desktop software. please try again"

Hi and Welcome to the Community!
For some reason, the "automatic" method is failing...consequently, you need to take control and override the automatic method. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software for Mac not updating 9900

Hi,
please could someone assist me in this.
I have a mac running the latest Blackberry Desktop Software for Mac. And a Bold 9900 on 7.0 bundle 1465.
The Blackberry Desktop Software says new update available 7.0.0.1672. So i proceed to update the blackberry. It says installing and reboots. But it still has the old version, and the Blackberry Desktop Software still says new version available. (7.0.0.1672) So im going in a loop.
Any help would be greatly appreciated. Thanks

Hey luckyBB,
Welcome to the BlackBerry Support Community Forums.
I noticed you listed your carrier as T-Mobile UK, this provider does not have the 9900 yet. Can you explain what provider this 9900 is from so I can better assist in getting that bundle of software
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Torch update to 6.0.0.448 hangs Win 7 Blackberry Desktop in Address book update

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