Touch screen not working after system update

A few months ago, my laptop (Satelitte P55t-A5202) went through an automatic system update.  Ever since then, my touch screen won't work.  I followed the directions to reinstall the HDI programs several times.  The first time it worked but only for a few hours. The next time I tried to reinstall, it worked for a second.  Now reinstalls do nothing. 
Before the system update, my touchscreen worked fine.  And in reading the forums, this seems to be a common problem with the updates.  I called TOSHIBA customer service for help.  The FIRST thing they want to do is charge me for tech support because my laptop is out of warranty.  I told the customer service rep repeatedly that my touch screen worked fine until the update.  He refused to give me any help because I did not want to pay for him to tell me how to resolve...
In my opinion, this is a toshiba issue not mine so regardless if my laptop is out of warranty, Toshiba should take ownership and be accountable for the problems they cause.
Does anyone have any suggestions as to how to take care of this?
By the way, Toshiba customer service representative was rude, you could barely understand him because of his accent, I had to repeat SEVERAL times what my issue was because he couldn't get past the warranty issue and I had to ask several times to speak with a supervisor ( to which he told me a supervisor would call me instead)

See my reply in the laptop forum.
-Jerry

Similar Messages

  • Lenovo A1 - Touch screen not working after digitizer replacemen​t

    After dropping my tablet and breaking the digitzer, I ordered a replacement digitzer from a company in China. (It took about a month to get it) After watching this video, I was able to install my new digitizer and it finally looked new again....well at least the screen!
    But.....when I powered up my tablet, the touch screen wasn't working..... I emailed back and forth with the company and they told me to install drive program, and send me a link to a site with a video, this site may have contained more than the video, but it was all in Chinese and I couldn't figure it out even with Google Translate. So I started researching. I thought I would try and load ICS on it, I thought, "Whats the worst thing that could happen?" it wasn't much more than a brick at this point anyways. 
    I found this website that let me through installing ICS on it. I had absolutly no expectations...but IT WORKED!!!! MY TOUCH SCREEN IS NOW WORKING!!!! I COULDN'T BELIEVE IT!!!
    When I was researching for this problem, there was absolutly no posts anywhere for "Touch screen not working after new digitizer". So I wanted to share my experience.

    Yea you are correct.....it must be a hardware problem. You must contact service centre of Lenovo and get help from there.
    You can say thank you by pressing the star left to my post IF I HELPED YOU

  • Touch screen not working after update

    Hi, I am using Sony laptop which have the model name: SVF14N11CXB. Till yesterday it was working fine, when I shut it down it did its mandatory update. However, today when I start it up its touch stopped working, Although this laptop is touch supported and till now the touch screen was working perfectly but today when I searched in the computer properties it is showing that this laptop is not pen or touch supported. I restored my laptop to factory default but still it is not working and making me go crazy. Please help me in this regard.
    Thanks.

    Hi Pirat3,
    Welcome to Sony Community!
    We regret to hear that the touch screen feature is not working anymore. You're right this laptop has a touchscreen function. Click here for more information. You mentioned that you reformat the computer  back to factory default, if done properly the computer should be back up and running the way it was when you first got it (including the touch feature). Kindly visit this website and reformat again the computer back to default setting. Please follow thr instructions there carefully. 
    Keep me posted. 
    Thanks,
    Jen
    If my post answers your question, please mark it as "Accept as Solution"

  • HP Pavilion 11 x360 - touch screen not working after upgrading to Windows 8.1 Pro

    I installed windows 8.1 pro and now my touch screen isnt working. i checked system screen and it says NO PEN OR TOUCH INPUT AVAILABLE  
    and i have 2 keys swoped on my keyboard. The @ and " i

    Hello theow,
    Welcome to the HP Forums!
    I understand the touch screen on your notebook is not detected after updating to Windows 8.1. 
    This would be the best place to start: Troubleshooting Touch Screen Issues in Windows 8. This is a great document that covers touchscreen issues from start to finish. Do not be alarmed that it states the document pertains to TouchSmart PC's, as the steps are the same.
    It would also help to know which product you are using so I can give you more detailed information, such as driver downloads.
    For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
    Hopefully this gets you going!
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • Touch screen not working after windows 10

    Touch screen is not working after windows 10 was down loaded.  Also the zoom keeps changing on it's own.  Does anyone know how to fix this?

    Could you provide the unit's Model name/number?

  • Touch screen not working after installing windows 8.1 hp pavilion ts 15-n200se laptop

    touch screen keybord is comming but touch screen is not working no responses...plz help me

    Hi @jewaxen 
    Welcome to the HP Forums!
    It is a fantastic  place to find answers and information!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I grasp that your touchscreen is not responding.
    Was there any changes made before this issue occurred?
    Have you checked for viruses or malware?  Microsoft Malicious Software Removal Tool
    Have you ran the  HP Support Assistant   to aid with HP updates and resolving issues?
    Have you tried using Using automated troubleshooting (Windows 8)
    Here is a link to Troubleshooting touch screen issues in Windows 8 that will guide you through some steps.
    If after completing  the steps in the above link the issue remains, I suggest contacting HP support for further assistance.
    Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
    World Wide Phone Support
    Good Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • BannerMaker not working after system update.

    Hello all,
    I am not trusting Apple now for system updates anymore, because the last couple of updates, after updating my system software, I have problems. I never have these issues with Windows.
    Getting to my point, I use BannerMaker (an app created by some Fed agency that I had found googling because Apple doesn't support it as standard, and Windows already had this for years to comply with DOD requirements) to use for a login warning legal note, etc. This goes on to the login window only when you disable the icon/name login. I was in the process of updating it and it told me that the loginwindow.plist wasn't found. I found it on the Spotlight, but I had no way of changing it.
    I should also note that after the system update, the login process reverted back to the icon/name login, which never happened. I always require me and another user to type their username because to protect the user's privacy.
    How can I get BannerMaker to work again, or how can I get into that file so I can change it and I also want to know if other users had their loginwindow settings mysteriously affected by the update?
    I am really disappointed by the lousy updates that paralyzes my security and other issues with previous updates, which I won't get into. I am disappointed with Apple right now.
    Steven

    I had a feeling that was going to happen. Well I just don't have the patience to do that. Apple needs to go onto the Windows system that you could delete specific updates rather than reinstalling the system software. And I also don't like how updates affect work around apps, how they close them down because they are not authorized software. I need a secure system, and Apple won't let me. **** to screw with them, I might just give my mother my MacBook and I go get a Windows notebook. I had nothing but problems since I got this MacBook.

  • Excite PRO 3G connection not work after system update

    Hello, I live in Italy and on last Sunday (january 26th) my Excite PRO tablet (model AT10LE-A-10H) got the Android version 4.3.201121220.35. After restart my wifi works fine, all other app work fine, but my 3g connection doesn't work, mobile network bar is empty and it says "no service". My sim card is ok. I used this sim card before the system update and I didn't get any problem with Android 4.2.2.
    Please help me   I'm waiting for your help.
    Thank you
    Regards

    This is the forums for Toshiba USA. Unfortunately, we don't have informaiton about your model. You may want to contact Toshiba in your region. You could check the Toshiba Europe forums.
    - Peter

  • Silverlight and google chrome not working after system update

    I just did a system update and now google chrome and the silverlight plugin do not work. I've tried uninstalling and reinstalling both numerous times, restarted, and checked for updates again but nothing works. What's going on? 

    Check compatibility with their respective vendors.

  • IPod Touch Screen not Working after using Assistive Touch

    Hey everyone!
    Yesterday my iPod Touch 4th gen touch screen froze (not the screen itself - it still wakes from sleep & responds to notifications and charging etc.), after myself accidentally taping 'Voice Control' on Assistive Touch.
    I was wondering, since it's out of warranty (it's a couple of years old), I can't send it back. I'm currently backing up & restoring it.
    Can anyone tell me if it's the software or hardware? It's going to take at least a good day or so to backup & restore, due to storage is full, and it's 32GB capacity, so it'd be good to know in advance.
    And if anyone has got any other suggestions to fix it, please let me know! It'll be much appreciated.
    Thanks heaps!
    PS. Please don't tell me to repair it...it'll cost just as much to fix my whole iPod, buttons & screen than it is to buy a brand new one!!

    There is really no what to know if hardware or software problem without trying to restoring the iPod. First from backup and then to factory settings/new iPod. If still problem then it is a hardware problem.

  • Touch Screen Not Responding after windows updates - Satellite U845t

    From one day to the other, the touch screen of my Satellite U845t is completely unresponsive... anyone knows how to fix this? (I have restored the system to a point when I knew the touch screen was responsive, but no luck).  Please some help!
    Thanks!

    Which update, Windows 8 to 8.1 or others?? more information and full model and or part number
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • Broadcom driver not working after system update on 10/10/2014

    Yesterday I updated my system (pacman -Syyu) and after rebooting my wireless card is no longer detected by the operating system. I have a 15 inch macbook pro (late 2013) with a broadcom BCM4360 wireless card. It was tough to get working in the first place, but eventually I got it to work with the broadcom-wl-dkms driver. The package is still installed, so I have no idea what to do because I have tried all of the available broadcom driver packages that I know to exist.

    Did you rebuild the wireless driver after updating the system? I've never quite figured out how to deal with the dkms variation of the drivers so you are on your own for the correct syntax (surely in the wiki somewhere), but I know that for my BCM4314 with the broadcom-wl driver, every time there is an update to the kernel, I need to rebuild the broadcom-wl driver (even if broadcom-wl itself didn't change) so that the wl.ko module shows up in the appropriate place in the kernel modules directory.

  • [SOLVED] Audio not working after system update

    Hi all,
    About 4 days ago, I installed Arch Linux (full systemd) with LXDE on a Dell Inspiron Mini netbook. Everything seemed to be OK until today, when I did pacman -Syu and then installed the SLiM login manager. After rebooting there was no audio. I am not sure if this happened because of the upgrade or because of SLiM. I am pretty new to systemd, so I could be missing something very obvious. I have tried many things so far, with no success:
    1) I disabled SLiM and instead started X from the terminal at boot, and nothing happened.
    2) I have removed my username from the 'audio' group, added it again, removed it, etc... No change.
    3) I downgraded systemd, systemd-sysvcompat, and xine-lib (just in case) to their previous version and nothing happened.
    4) I seem to be detecting the sound card correctly. If I run "aplay -l" as my normal, non-root user I get the same output as the root user:
    **** List of PLAYBACK Hardware Devices ****
    card 0: Intel [HDA Intel], device 0: ALC272 Analog [ALC272 Analog]
    Subdevices: 1/1
    Subdevice #0: subdevice #0
    5) If I login with SLiM, my session seems to be setup correctly, as far as I can tell:
    $ loginctl show-session $XDG_SESSION_ID
    Id=1
    Timestamp=Mon, 2012-10-29 00:38:35 EDT
    TimestampMonotonic=14973592
    DefaultControlGroup=name=systemd:/user/vrg/1
    VTNr=7
    Display=:0.0
    Remote=no
    RemoteUser=root
    Service=slim
    Leader=274
    Audit=1
    Type=x11
    Class=user
    Active=yes
    State=active
    KillProcesses=no
    IdleHint=no
    IdleSinceHint=0
    IdleSinceHintMonotonic=0
    Name=vrg
    6) I reinstalled pulseaudio, pulseaudio-alsa, alsa-plugins, and alsa-oss... Nothing.
    7) I do not have the ~/.asoundrc file.
    Here is a full list of the packages I upgraded:
    [2012-10-28 11:19] Running 'pacman -Syy'
    [2012-10-28 11:19] synchronizing package lists
    [2012-10-28 11:19] Running 'pacman -Syu'
    [2012-10-28 11:19] synchronizing package lists
    [2012-10-28 11:19] starting full system upgrade
    [2012-10-28 11:20] upgraded linux-api-headers (3.5.5-1 -> 3.6.3-1)
    [2012-10-28 11:20] Generating locales...
    [2012-10-28 11:20] en_US.UTF-8... done
    [2012-10-28 11:20] Generation complete.
    [2012-10-28 11:21] upgraded glibc (2.16.0-4 -> 2.16.0-5)
    [2012-10-28 11:21] upgraded binutils (2.22-10 -> 2.23-1)
    [2012-10-28 11:21] upgraded bison (2.6.2-1 -> 2.6.4-1)
    [2012-10-28 11:21] upgraded coreutils (8.19-1 -> 8.20-1)
    [2012-10-28 11:21] upgraded systemd (194-4 -> 195-2)
    [2012-10-28 11:21] upgraded device-mapper (2.02.97-1 -> 2.02.98-1)
    [2012-10-28 11:21] upgraded cryptsetup (1.5.0-2 -> 1.5.1-1)
    [2012-10-28 11:21] installed nss-myhostname (0.3-3)
    [2012-10-28 11:21] warning: /etc/shadow installed as /etc/shadow.pacnew
    [2012-10-28 11:21] upgraded filesystem (2012.10-1 -> 2012.10-2)
    [2012-10-28 11:21] upgraded firefox (16.0.1-1 -> 16.0.2-1)
    [2012-10-28 11:21] upgraded gcc-libs (4.7.2-1 -> 4.7.2-2)
    [2012-10-28 11:21] upgraded gcc (4.7.2-1 -> 4.7.2-2)
    [2012-10-28 11:21] upgraded lirc-utils (1:0.9.0-32 -> 1:0.9.0-33)
    [2012-10-28 11:21] upgraded lvm2 (2.02.97-1 -> 2.02.98-1)
    [2012-10-28 11:21] upgraded mkinitcpio (0.10-1 -> 0.11.0-1)
    [2012-10-28 11:21] upgraded syslinux (4.05-7 -> 4.06-1)
    [2012-10-28 11:21] upgraded systemd-sysvcompat (194-4 -> 195-2)
    [2012-10-28 11:21] upgraded xine-lib (1.2.2-2 -> 1.2.2-3)
    More information:
    $ ls -l /dev/snd
    total 0
    drwxr-xr-x 2 root root 60 Oct 29 00:38 by-path
    crw-rw----+ 1 root root 116, 5 Oct 29 00:38 controlC0
    crw-rw----+ 1 root root 116, 4 Oct 29 00:38 hwC0D0
    crw-rw----+ 1 root root 116, 3 Oct 29 00:38 pcmC0D0c
    crw-rw----+ 1 root root 116, 2 Oct 29 01:53 pcmC0D0p
    crw------- 1 root root 116, 1 Oct 29 00:38 seq
    crw-rw----+ 1 root root 116, 33 Oct 29 00:38 timer
    $ lsmod | grep '^snd' | column -t
    snd_hda_codec_realtek 52245 1
    snd_hda_intel 22256 1
    snd_hda_codec 83677 2 snd_hda_codec_realtek,snd_hda_intel
    snd_hwdep 4746 1 snd_hda_codec
    snd_pcm 61470 2 snd_hda_codec,snd_hda_intel
    snd_page_alloc 5869 2 snd_pcm,snd_hda_intel
    snd_timer 14902 1 snd_pcm
    snd 44874 8 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_pcm,snd_hda_codec,snd_hda_intel
    If I run 'fuser -v /dev/snd/*' I get nothing (blank) and if I run 'fuser -v /dev/dsp' I get file not found. I've also done 'amixer sset Master unmute' and 'speaker-test'. Everything seems OK, except that I can't hear anything!
    Any help or suggestions that could point me in the right direction would be greatly appreciated.
    Last edited by vrg (2012-10-29 07:25:36)

    Thanks Rasi. Incidentally, I just solved the issue a few minutes ago and was about to post the answer, but yes, you are right... the device was muted. It's embarrassing, but it did not seem obvious to me that the device was muted... All the sliders seemed OK, with nice, green values between 50 and 100. Also, the LXDE volume control was unmuted with a value between 50% and 100%, and I ran the 'amixer sset Master unmute' command several times. Clearly, this command does not do the job.
    What I was missing is nicely described in the PulseAudio troubleshooting:
    If one experiences no audio output via any means while using ALSA, attempt to unmute the sound card. To do this, launch alsamixer and make sure each column has a green 00 under it (this can be toggled by pressing 'm')
    I was not pressing 'm'... I know it's on the wiki, but this did not seem to be a PulseAudio issue, which was working perfectly yesterday and was not upgraded, so the PulseAudio troubleshooting was not the first place I looked for solutions. I wonder why the device got muted in the first place.
    Thanks again for the help!

  • Z10 Touch screen not responding after OS update 10.3.1

    Which subversion?

    1. Done hard reset2. Done reset & update from blackberry link also Yet screen is not responding.Kindly help or advice how can i get update the earlier version of OS and how to do so

  • Qiv not work after system update

    error message:
    zhiwen ~/ qiv /doc/img/1.jpg
    Gdk-ERROR **: BadMatch (invalid parameter attributes)
      serial 115 error_code 8 request_code 2 minor_code 0
    Locking assertion failure.  Backtrace:
    #0 /usr/lib/libxcb-xlib.so.0 [0xb7b02767]
    #1 /usr/lib/libxcb-xlib.so.0(xcb_xlib_lock+0x2e) [0xb7b0281e]
    #2 /usr/lib/libX11.so.6 [0xb7c9de08]
    #3 /usr/lib/libX11.so.6(XSync+0x25) [0xb7c92ce5]
    #4 /usr/lib/libgdk-1.2.so.0(gdk_flush+0x28) [0xb7da0fb8]
    #5 /usr/lib/libgdk-1.2.so.0(gdk_image_destroy+0x65) [0xb7da84c5]
    #6 /usr/lib/libgdk-1.2.so.0(gdk_image_exit+0x2a) [0xb7da85da]
    #7 /usr/lib/libgdk-1.2.so.0 [0xb7d942a5]
    #8 /lib/libc.so.6(exit+0xd5) [0xb7b344cd]
    #9 /usr/lib/libgdk-1.2.so.0 [0xb7d94386]
    #10 /usr/lib/libX11.so.6(_XError+0xd3) [0xb7c97053]
    #11 /usr/lib/libX11.so.6 [0xb7c9e72c]
    #12 /usr/lib/libX11.so.6(_XReply+0x15a) [0xb7c9eaea]
    #13 /usr/lib/libX11.so.6(XSync+0x6a) [0xb7c92d2a]
    #14 /usr/lib/libgdk-1.2.so.0(gdk_flush+0x28) [0xb7da0fb8]
    #15 qiv(update_image+0x384) [0x804c744]
    qiv: xcb_xlib.c:73: xcb_xlib_lock: Assertion `!c->xlib.lock' failed.
    Aborted
    please help.

    Hello,
    I have the same error since about two weeks. Today I tried to solve that problem and i found this link:
    https://bugs.launchpad.net/ubuntu/+sour … +bug/41056
    So to fix the problem you have to do:
    export XLIB_SKIP_ARGB_VISUALS=1
    It seems to be a problem with imlib1 and the X composite extension..... I don't really know what that means .
    For those people all were fine with the versions:
    ii gdk-imlib11 1.9.14-32ubuntu1 imaging library for use with gtk
    ii qiv 2.0-7 A quick image viewer for X
    and personally I have
    local/imlib 1.9.15-3
    General image handling library for X11 and Gtk
    local/imlib2 1.4.0-1
    Imlib2 is the successor to Imlib. It is NOT a newer version -- Imlib 2 can
    be installed alongside Imlib 1.x
    local/qiv 2.0-1
    Quick Image Viewer (qiv) is a very small and fast GDK/Imlib image viewer
    Perhaps the qiv version is too old. Could anyone help ?

Maybe you are looking for