TouchSmart 300 Dvd Player won't read or burn DVD

My dvd player is not working correctly.  I am able read and burn CDs, but the player won't read or write DVDs.  I have a touchsmart 300 running Windows 7.  I was trying to burn some home movies in WMA format.  Movie Maker recognizes a blank DVD, and attempts to burn the DVD, but once it finishes, the disk is blank.  I then tried to just burn a MPG file using another software program and it failed at the validation stage.  Finally, I put a dvd movie in the drive and it wont recognize the disk.  These functions used to work fine.  The computer is only 15 months old, of course I only had a one year warranty.
Is there anyway this could be related to software or is it a hardware problem?

Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7
If it still isn't working, try the following.
Next, from the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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