TouchSmart 310 1125Y

There is a message that one of my PC disks need to be checked fo consistency. After that it just block! It is a brand new PC, and I don't know what to do. I already turn on and off the PC and all the cables 3 times and nothing diferent happens, the message runs again e stop running. I bought in Florida and in Brazil they said that I have no assistence, but when I bought it at BEST BUY, they told me I have warranty in Brazil too!

Hello @stevancarguy,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how there is no option to use the touchscreen on your desktop computer after upgrading the operating system, and I would be happy to assist you!
Since there are no available supported drivers for Windows 8.1 for your desktop computer, I recommend refreshing your system back to Windows 8 to use the touchscreen functions.
I hope this helps!
Best Regards
MechPilot
I work on behalf of HP
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HP Touchsmart 310-1125Y - Missing USB Receiver, how can you get a replacement?

I purchased an HP Touchsmart 310-1125Y all-in-one computer and the USB Receiver is missing. Does HP sell replacement receivers? I tried searching but just found the part number of the mouse. The mouse's part number is 603289-001 and the keyboard is KG-0981.
The mouse/keyboard are fine, just no USB receiver. Anyone have any luck with "generic" receivers if such a thing exist?

Here are the specs for your HP TouchSmart 310-1125y Desktop Computer. According to the specs, this model was introduced for sale around two years ago. The specs also indicate that the USB mouse/keyboard wireless set use a 2.4GHz frequency. Have you checked on the bottom of the mouse??? Many mice have a little "pocket" to store the USB dongle. If the USB dongle is truly missing, HP's Part Surfer lists the mouse as "Part# 588485-001 - HP Mouse - Wireless, Optical (includes USB Receiver & Mouse)".
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Frank
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Is my touchsmart 310-1125y pc compatible with Windows 8?

I want to install Windows 8 if possible all of my other devices run it great but don't want to risk my main desktop if it's not compatible?

One of your best options is to make an image of your hard disk and save it externally for safekeeping. You can use Macrium Reflect Free edition to do that. Macrium will create a clone copy and that will enable you to reinstall your previous operating system and partitions just as they were on the day you created the image.
Here is a video with Windows 8 preview on a TouchSmart 310 PC. Yes, your PC is compatible with Windows 8.
Use the Upgrade assistant for Windows 8. It has a inspection phase where it inspects your hardware (devices) and applications (including drivers). The inspection phase gives a report on what is and what is not compatible with Windows 8. When the report is complete and read you have a chance to cancel the upgrade. If you choose to install the operating system you are given the option of saving documents and other files or not and another chance to cancel the installation. If you choose to install the dowloading of the operating system will begin.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Touchsmart 310-1125y no touchscreen after 8.1 install

After I installed 8.1 on this machine there is no touchscreen function, does anyone have a solution. Thanks

Hello @stevancarguy,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how there is no option to use the touchscreen on your desktop computer after upgrading the operating system, and I would be happy to assist you!
Since there are no available supported drivers for Windows 8.1 for your desktop computer, I recommend refreshing your system back to Windows 8 to use the touchscreen functions.
I hope this helps!
Best Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Touchsmart All-In-One 310-1125y not powering up

Hello: My HP Touchsmart All-In-One Desktop PC will not power up. I have bought three different power adapters. The lights on the AC adapter and the back of the PC have come on with each of the adapters. The first two were 90W and I realized that I need 120W so the third I purchased is a Lenmar Universal 120 Watt (15V to 24V) power adapter. Once again, the lights come on but when I press the Power Button on my PC, the light on the Power Button flashes Three Times and does nothing else. Do I have to match Watts, Volts AND Amps or is Watts and Volts sufficient?
Please help me! I use this computer for my Karaoke shows and lost a weeks pay this past week because I could not correct this problem.
Touchsmart All-In-One 310-1125y
Windows 7 Operating System
Thank you for a quick response please?!!

Hello TCSMFX7:
             Here is your computers web site page this is where we begin at.   http://h10025.www1.hp.com/ewfrf/wc/product?product=5098882&lc=en&cc=us&dlc=en&lang=en&cc=us
Now we need to find the beeping codes.   Here we are .   http://h10025.www1.hp.com/ewfrf/wc/searchResults?tmp_product=HP+TouchSmart+310-1125y+Desktop+PC&prod... These are the codes but I wonder if flashing lights are the same because their isn't any thing about flashing light codes. Here is the beeping page    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02222922&lc=en&product=5098882&tmp... This page is for troubling shooting Start up failer.    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01884928&lc=en&product=5098882&tmp...
       Ever thing is pointing to Bios error it is not a simple fast fix. It might require replacing hard drive or doing a factory restore using recovery disc only by changing the boot up from Name of your hard drive to CD/ DV Optical drive. Thats if you can get into Bios section to change the boot up order. Some computers use tapping f-2 key or Esc key and f-10 key as you start up the computer. Let's hope it's not in the motherboard.  Tapping f-8 key is your safe mode.
    Lets hope start up trouble shooting page has a fix for it.
frrw.

How do I download the solution center to my HP Touchsmart 310 pc

I have a HP Touchsmart 310 PC with the Windows 7 operating system. Back in January I started having trouble logging in on my page. I was the only admin on the pc, so I could not access certain information or make any changes to the computer. I finally erased everything in the computer memory and started over from scratch. I have an HP Photosmart printer that I use, but when I re-installed the software, it did not include the hp solution center, so I can't scan any documents or photos to my pc. I need help!

Hi,
Please let us know what is your printer, hope we can help.
Regards.
BH
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On my HP Touchsmart 310 PC how do I increase the inactivity time on the display?

On my HP Touchsmart 310 PC how do I increase the inactivity time on the display? Windows 7, 64-bit

Hi,
Please try Control panel > Power options > Change when the computer sleeps
Hope this helps.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Can i add a second moniter to hp touchsmart 310

Just need to know if I can add a second monitor to my hp touchsmart 310 pc

I use a USB display adapter to provide a choice of two extra monitors for my Touchsmart 300. I run a 17" monitor on a VGA cable from the USB display adapter and when I want to watch movies I change to an HDMI cable connected to my 42" Plasma and run that as a second display in the loungeroom. With the HP wireless remote, I can control the video and with the wireless mouse and keyboard I can surf the net on the BIG SCREEN! Cool!

Use laptop as second monitor for hp touchsmart 310-1020

Product name: HP TouchSmart 310-1020 PC.
OS: Windows 7 Home Premium
Can I use my laptop as a second monitor for my HP? It doesn't have an hdmi port, so is there any software or converters someone suggests?

Sorry to say, but it won't be possible - any video ports on your notebook will be output only.
Actually that's not what the OP asked, and it's incorrect since you're not answering the question he asked. There are software packages out there that will let the OP do what they want between multiple PCs. Multiplicity by Stardock is a quick example http://www.stardock.com/products/multiplicity/ and it's only $30

Can I use a 2nd monitor with my HP TouchSmart 310-1020?

can I use a 2nd monitor with my HP TouchSmart 310-1020?

http://h30434.www3.hp.com/t5/TouchSmart-PC/how-to-hook-up-a-second-monitor-on-an-hp-touchsmart-compu...
Kate has some great information in answer to this question.
Take a look.
GeorgeFN
GeorgeFN
I work on behalf of HP.

No Video on Touchsmart 310-1205la

I have no video on this Touchsmart 310-1205la. It turns on and blue light on switch remains constant with no flashes. I changed the Procesor and Memory and still no video. I flashed the Bios on the board by placing the Jumper on 7 and 8 then back to 1 and 2 and still no video. In the past any of these would have restored the video so what else could it be wrong with this video on this PC.

Hi LightningMike,
I understand you have no video on your Touchsmart 310-1205la. Can you play a DVD movie? Is it a link to a video that is not playing? Can you see YouTube videos? Here is a document on resolving DVD and Blu-ray movie problems.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01897830&lc=en&product=5095623
I would be happy to assist further, if needed. Please let me know what is your current operating system?
Hope this helps.
Thanks.
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Connecting a song ps3 to an hp touchsmart 310

Is this even at all possible? I was told by the people who sold it to me, but Looking at it, I'm not too sure

Hello aux :
Smile even if your Touchsmart 310 does not have HDMI input witch is located in back on the left side if does that is great. I went to Sony store and checked they have this cable witch uses usb out puts. Meaning that you can connect Play Stations 3 to any type of computers. It is called PS3 HDMI CABLE + USB 2.0 CABLE PACK. Best Buy might carry them. Here is Sony's link : http://store.sony.com/webapp/wsc/stores/servlet/ProductDisplay?catalogId=10551&storeId=10151Id=1&pro... Price of cable at Sony.com is $49.99 marked from $79.99 and is in stock. Have lots of fun with your new computer and real soon with Play Station 3 hook up.
If the link fails just go to Sony.com and type in the cable name. I used Play Station 3 found game system and searched for Play Station 3 cables.

Touchsmart 310 keeps closing if I don't move mouse continually.

I have a touchsmart 310 and every time I am online or paying my bills I have to keep continually moving my mouse or the screen will go to the screen saver and it is supposed to wait 20 min. per my setting. This makes it impossible to pay bills because the bill company thinks I am idle and then they close out too!!! I have tried multiple times to re-set the screen saver, give it more minutes, no screen saver versus using one, and still the outcome is the same. What do I do?? I saw some one else had this problem too but the answer that was given does not work believe me I have tried doing everything at least three times or more and it still closes out and asks for password. Help me please.

Dianebrat says "Don't look at the screensaver, look at your power and sleep settings."
These instuctions may help:
http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html
Good luck,
GeorgeFN
GeorgeFN
I work on behalf of HP.

Touchsmart 310-1110uk - BSoD caused by ntoskrnl.exe

I have had seemingly random Blue Screens of Death when shutting down on my HP Touchsmart 310-1110uk over the last few months. Sometimes when shutting down, the "Shutting down..." message is displayed for a long time and then the BSoD appears. This only happens occasionally and most of the time it shuts down fine. The blue screen only ever appears when shutting down.
It seemed to happen when Connectify was running but after looking into Connectify BSoD problems it seems that this bug was fixed after version 3, and I am running 3.3.0.23104 Pro. Therefore I don't think Connectify is the problem.
I have uploaded the a .zip of the dump files from "C:\Windows\Minidumps" to Dropbox here:
http://dl.dropbox.com/u/9154836/Minidump.zip
I have also downloaded BlueScreenView to try and analyse the error logs. Most of the crashes seem to be the same with the following:
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Caused By Driver: ntoskrnl.exe
Caused By Address: [mostly "ntoskrnl.exe+7cd40" or "ntoskrnl.exe+7cc40"]
I have uploaded the full HTML BlueScreenView report here:
http://dl.dropbox.com/u/9154836/report.html
I haven't installed many programs which might have caused the problem. This has been happening since November 2011 and the only thing I installed around then was Connectify.
From what I can tell it seems to be a driver issue, but because this only happens occasionally (at seemingly random times when shutting down) it's almost impossible to troubleshoot by disabling individual drivers (i.e. trial and error).
I would appreciate some help on this, if you could provide some guidance on fixing this or ask for more specific information.

I have had seemingly random Blue Screens of Death when shutting down on my HP Touchsmart 310-1110uk over the last few months. Sometimes when shutting down, the "Shutting down..." message is displayed for a long time and then the BSoD appears. This only happens occasionally and most of the time it shuts down fine. The blue screen only ever appears when shutting down.
It seemed to happen when Connectify was running but after looking into Connectify BSoD problems it seems that this bug was fixed after version 3, and I am running 3.3.0.23104 Pro. Therefore I don't think Connectify is the problem.
I have uploaded the a .zip of the dump files from "C:\Windows\Minidumps" to Dropbox here:
http://dl.dropbox.com/u/9154836/Minidump.zip
I have also downloaded BlueScreenView to try and analyse the error logs. Most of the crashes seem to be the same with the following:
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Caused By Driver: ntoskrnl.exe
Caused By Address: [mostly "ntoskrnl.exe+7cd40" or "ntoskrnl.exe+7cc40"]
I have uploaded the full HTML BlueScreenView report here:
http://dl.dropbox.com/u/9154836/report.html
I haven't installed many programs which might have caused the problem. This has been happening since November 2011 and the only thing I installed around then was Connectify.
From what I can tell it seems to be a driver issue, but because this only happens occasionally (at seemingly random times when shutting down) it's almost impossible to troubleshoot by disabling individual drivers (i.e. trial and error).
I would appreciate some help on this, if you could provide some guidance on fixing this or ask for more specific information.

Installing network controller driver after reinstalling Windows 7 on HP TouchSmart 310-1038d

Hi, I have a HP TouchSmart 310-1038d; Serial number 4CSO4309SH; Windows 7 64 bit. After reinstalling Windows 7, the following devices are not working properly (am not able to connect to any network). I tried installing the original drivers form the HP website but the network controller does not seem to install properly:
Network Controller
PCI\VEN_14E4&DEV_4357&SUBSYS_057014E4&REV_01
PCI\VEN_14E4&DEV_4357&SUBSYS_057014E4
PCI\VEN_14E4&DEV_4357&CC_028000
PCI\VEN_14E4&DEV_4357&CC_0280
Multimedia Video Controller
PCI\VEN_1033&DEV_0165&SUBSYS_650B1461&REV_0B
PCI\VEN_1033&DEV_0165&SUBSYS_650B1461
PCI\VEN_1033&DEV_0165&CC_040000
PCI\VEN_1033&DEV_0165&CC_0400
Unknown device
ACPI\ITE8715
*ITE8715
Kindly please help! thank you

Hi:
See if these drivers work...
Wireless:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-105719-1&cc=us&dlc=en&lc=en
Unknown device:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-97502-1&cc=us&dlc=en&lc=en&...
Multimedia Video Controller:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-77814-1&cc=us&dlc=en&lc=en&...

TouchSmart 310 1125Y

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