TouchSmart Envy 15 Ghost Clicks

Hi,
I need to get this thing on record somewhere --
My HP Envy 15 TouchSmart E3S19UAR has had a ghost-click problem with the TouchScreen since day one. I've done everything recommended on these forums (and elsewhere), including all updates, ground-up reinstalls, yada yada. Even ensuring my screen is clean and any other physical possibilities are excluded.
The problem, like many others' on these forums, occurs after Windows puts the system to sleep. This occurred under Windows 8.0 and continues under Windows 8.1. It is happening right now.
For some time, I had thought the problem was solved -- but then this weekend, my battery died unexpectedly. You see, in order to solve the problem, I'd changed my system power setting to "Always On," and changed other settings to ensure Windows never went to sleep. Upon realizing that, I changed power settings back to allow sleep mode... and sure enough, upon waking from its first sleep in a couple months, the system's ghost-clicks started again.
Here's why I'm posting -- I'm a few hours away from my warranty expiring (it's 10pm eastern daylight time, 8pm for the time zone apparently in use here). The HP Warranty phone folks just transferred me to paid support, and told me that warranty service wouldn't help. The HP warranty web site, however, confirms that I'm still under warranty. (Yes, I have screenshots and printouts with timestamps.)
So I plan to pursue this tonight if I can, and certainly tomorrow (Monday) when the US-based support is hopefully available. Since I don't know how else to get this thing on record, I'm posting here.
Please help, someone from hp. I'll be calling.
Thanks.
Tim C
serial 6xxxxxxxxG
[Note: Edited by OP to delete serial # after problem solved.]
This question was solved.
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When this happen you cannot navigate or even shutdown the computer since the cursor keeps going back to that spot on the screen.
When I contacted HP support they asked me to calibrate the screen, which stopped it for few mins and then it came back. A restart following that bought be another 2 weeks of trouble free working.
Now it is a standard fix, when the ghost clicks start, I calibrate the screen (hard to do with clicking between ghost clicks), then quickly save everything before the problem starts again and restart.
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Hi anoopkmer,
Sorry to hear about the problem with the ghost clicks. What is your product number? This link will show you how to find that.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Thank you,
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Hi
I'll try helping,
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I have asked for escalation of your issue.May not result in any action-but at least maybe it will help with your documentation.
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Welcome and Thank you for posting your query on HP Support Forum
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I work on behalf of HP

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@NoelDubois ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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This question was solved.
View Solution.

They are smart enough to fetch money from customers but there are other ways to solve it and as i didnt get a reply from someone to solve so i did it my way.
You need following stuff and a little work to solve it out
WD External Drive with at least 20 GB free space
An extra computer/ laptop to make bootable USB
A Hiren CD or Acronis True ImageSoftware (First one available free and second one trial can do the magic)
Follow below steps and you''ll make it work
Insert your existing hard drive into computer (that came with your laptop)
Reset or run recovery on your computer
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download Acronis True Image or use HIREN CD/USB to use acronis from it ---> Make a bootable USB (you can make bootable usb from their Trial version as well)
Restart your system and Boot with Acronis Bootable USB or HIREN USB or Hiren CD
Now Do a DISK BACKUP of ur whole DISK and save the image to your WD drive - remember whole DIsk not few partitions (it takes an hour to complete.
When it is done Shut Down the Laptop and Connect your new hard drive to it
Again boot from ACRONIS OR HIREN and then run RESTORE disk
Select image from WD hard drive and let it run on whole disk (same takes an hour)
When it is done shut down your computer
Remove all USB and WD Drive
It will Turn on Swiftly and your recovery from Disk and HP Recovery USB will also work on it
Enjoy

TouchSmart Envy 15 Ghost Clicks

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