TouchSmart Web App is not Responding - Please Try Again Later - THIS FORUM DOES NOT RESPOND EITHER

I have posted this issue before.
The Web Apps services DOES NOT WORK on the HP Envy printer.
Nobody at HP s bothered or concerned about this!!!!!
I have just spent £250.00 on a printer that does not work correctly.
Everything else works i.e. airprint, wireless printing, email printing SO DO NOT ASK METO DISABLE/RE-ENABLE SERVICES.
I wonder how many times it will take for me to post this to get a response.
Not Happy HP.
This question was solved.
View Solution.

Hello annesley,
I apologize that no one has gotten back to you but I'd like to explore your issue a little mroe to see if we cannot get this problem resolved for you.
If you could provide me with a few bits of information, I'd greatly appreciate it.
1. Please print a printer status report from the front panel of the Printer. To do this, on the front panel, press the Tools button (looks like a wrench) > then Printer Status Report. Once this page prints out, underneath the Product Information Header, there should be a field for Firmware Version. Please report to us which version you have.
2. If you could inform us as to who you used for your Internet Service, we'd greatlly appreciate it. An ISP is somebody like Qwest, Comcast, CableOne, Timewarner, Cox, and etc.
3. Also your router make and model would help as well.
This will help narrow down some possible reasons for your problem with the Web Apps portion of our Web Services.
M. Moss
Click on the BLUE KUDOS button on the left to say "Thanks"
If my reply solves your issue, please mark it as solved to help fellow users fix their similar issues!
Though I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

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