Translation Pattern digit problem

We have created a translation pattern (6925) which allows our users to call an internal number in order for them to get routed out to their external helpdesk via the PSTN (908456016925). Initially this didnt work as the translation patter number of 6925 did not have the correct Calling Search Space to get routed out of the voice gateway.
That is now fixed however every time you dial 6925 you get a dead tone when dialling the number 2. If you press 5 immediately the call routes to the translation pattern and out to the helpdesk. This is not ideal as many users are putting the phone down when they get the dead tone as they think the number is incorrect.
I have checked our dial plan route plan report and can confirm that no other device etc has been allocated a number beginning with 692.
I've also created another translation patter (6935) to the same PSTN number and this works fine ie no dead tone when I dial the digit '3'. In fact I have tested 3,4,5 etc and they are fine its just 692.
Any help would be appreciated.......
BSOC

My first step would be to remove the 6925 translation from CM.  Once removed, I would try dialing 6925 to see what happens, knowing full well that it should not work.  If there are any other patterns or devices beginning with 69 it should fail after pressing the 2 since there is nothing that matches.  I would then add the 6925 translation back in and test again.  Let us know!
Tony

Similar Messages

  • Translation-pattern delay to outbound call

    Hello,
    I config one translation-pattern: 1234 tanslation to one mobile number (call ouside to PSTN via E1 link)
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    Is it normally?
    Or what could I do to resolve it?
    Thanks.

    What you are experiencing is expected, this is what is called Inter-digit time out. What is happening is that within your dial plan there is another pattern (could be another Translation Pattern, DN or Route Pattern) starting with "0".
    The following Cisco document explains this behavior:
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    You will be able to check there is an over-lapping pattern within your system by going (in the Administration page for Call Manager) to Call Routing > Route Plan Report and:
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  • Call to translation pattern took longer to reach the translated DN

    I translated 0 > 9000 which is pilot number for CUACE, noticed when press 0 to dial using particular CSS it's taking a few seconds before the call translated to 9000 and hear the ringing tone.
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    What you are experiencing is expected, this is what is called Inter-digit time out. What is happening is that within your dial plan there is another pattern (could be another Translation Pattern, DN or Route Pattern) starting with "0".
    The following Cisco document explains this behavior:
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  • Translation Pattern Wildcard Match

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    I set up a calling party transformation pattern with the same results. The issue seems to be in matching the dialed pattern or Translation Pattern field. In my testing the pattern is matched only when it's exact and not when wildcards are used. See the first attached screen shot where the pattern is '12345'. When this is applied it works as would be expected and the caller ID on the receiving phone shows 55555. But, on the second attached screenshot using wildcards, when 12345 is dialed the caller ID shows as the number on the phone and not the translated value. For some reason the wildcards don't seem to match.
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  • Translation patterns - best practice

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  • Creating multiple translation patterns CUCM 8.5

    Good day all,
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  • How many times is my Translation Pattern being used?

    I am running CUCM 8.5.1.  I have about 50 or so translation patterns.  Is there a report that can tell me how many times each translation pattern is being used daily or weekly?

    Here is the entire setup and my problem.
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  • CDR for translation patterns (DIDs)?

    We have some "legacy" DID numbers -- they enter Call Manager where a translation pattern sends them to the current, new number.
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    Although there is no translation information in the CDRs, there is a service parameter which supposedly puts extra information into the traces.
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  • Translation Pattern for a Route Pattern

    I´m trying to make a translation pattern for a route pattern to add a * or a # in the end of the number I'm dialing for example the route pattern is 9.0414XXXXXXX and I want to change to XXXXXXX*. If I dial 904141309131 I see in the phone 4130913*. It seem to be taking a 4 that belong to the 0414 and it is eliminating the las number that in this example is 1. To me the number that I must see when the translation is made is 1309131* and not 4130913*. Is this the way it shoul be done?

    Martin,
    Did you ever find out how to do this ? I have the same requirement and have tried various transform masks none of which has succeeded.
    Thanks in Advance.
    Mark.

  • Translation pattern question

    Good afternoon - I had an urgent request to forward a number out of our DID pool to a satellite phone, which I was attempting to do with a translation pattern. When that didn't work, I tried setting that DID up as a regular DN, but not assigning it to a phone, and configuring the CFWALL to forward to the international number, making sure the cfw partition is set to all international calls.... Is there an easy way to do this? Other than configuring that number on a phone of course and doing a good old-fashioned CFWall.

    Yes, I ensured that I had the correct CSS and number mask. As a quick fix, I put an extension on the employees phone, and created a temporary cfw CSS with international calling capabilities and forwarded all calls to the satellite phone number.
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    Joel

  • Query About translation pattern

    HI ,
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    Thnaks,

    Try this
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             WHERE ffvh.child_flex_value_low = ffvr1.flex_value
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               AND ffvr1.flex_value_set_id = :val_set_id
               AND ffvr2.flex_value_set_id = :val_set_id
               AND ffvc.flex_value_set_id = :val_set_id
               AND ffvh.flex_value_set_id = :val_set_id) maptl
    WHERE ffv.flex_value = maptl.chval(+)
    AND ffv.flex_value_set_id = :val_set_id
    ORDER BY ffv.flex_valueThis takes value set id as an input parameter.
    HTH

  • Translation pattern not matching

    Hello All
    I am configuring a cucm 4.2 (yes i know its obsolete) integration with Lync 2010 and am having issues with a translation pattern.
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    Hi,
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  • Translation Pattern Usage Report

    I am trying to determine if a translation pattern is still needed.  Is there a report that can be run?  Call Manager Release 6.1.  Thank you.       

    Hi,
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  • Translation Pattern report

    Is there a way to generate a translation pattern report? We have a quite a few translation pattern entries and trying to copy each one onto a spreadsheet would really be time comsuming. I've searched and cannot find anything, hopefully someone can point me in the right direction or may have a suggestion other than copying and pasting. Thanks

    You can use the import/export option for TPs.
    HTH
    java
    if this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • Translation Pattern - X wildcard not working.

    I am trying to translate any calls from a certain CSS to extension 4900-4999 to a single extension (8114). I tried using 49XX as the
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    Everything is working as expected based on your configuration, CUCM uses best match routing.
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    You need to remove access to the DNs directly and leave only the TP.
    HTH
    java
    if this helps, please rate
    www.cisco.com/go/pdihelpdesk

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