Tried everything to fix my A-TV problem reading Wifi network; Where can I check if my Apple TV is eligible for replacement?

I have a 3rd generation Apple TV that I am convinced to be one of the defective ones which Apple is replacing since they will not read a Wifi network (more on this below). I live in a very remote country at the moment as well so going to an Apple Store is not an option. I would like to try and get this replaced but it seems the only way I can talk to someone at Apple is to buy a one-time service plan for $19.99. Does anyone know if I can confirm in some other way that my Apple TV is indeed defective and initiate the replacement process? (or to confirm that it is not covered and that my problem is elsewhere). I've seen some screenshots with serial numbers that are covered but I don't see on those threads how to request the replacement.
To ensure my Apple TV is indeed defective I have followed all the guidance in dozens of threads on this forum including: (1) reset, restored, and restarted Apple TV dozens of times (2) updated Apple TV software via a USB connection to iTunes (3) ensured my home network has disabled MAC filtering (4) updated my router's firmware (5) ensured iPhone, iPad, other devices can connect the the wireless network which my Apple TV can not see (6) tried different chanels (frequencies on my wifi router) and turned off all other devices that may cause interference (7) tried disabling security on my wifi router (8) tried setting up my home wifi directly from a wifi router and then using my standard set-up which is router to time capsule and TC generating the wifi network. Despite all these efforts, my Apple TV can not see a single wifi network (and (9) using "other" to manually enter the network also doesn't work). The A-TV works fine with a cable connection. This leads me to believe I have a defective Apple TV. Any other repair suggestions are welcome!
For reference, my SN is C1MHCRT9DRHN

I tried, but they want to charge me $19.99 to ask this simple question... And there doesn't seem to be any email address where I can ask by email.

Similar Messages

  • HT201442 I've tried everything to fix my iPad after updating it today 10.9.2-now it is in recovery mode - please help ????

    I've tried everything to fix my iPad after updating it today 10.9.2-now it is in recovery mode - please help ????

    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.

  • My imessaging is not working and I've tried everything to fix it. I'm not even able to sign in to my Apple ID! Any reason why this is and how I can fix it?

    I've tried eveything to fix my iMessage and nothing is working. I can't even log onto my Apple ID. This only happened after the update and started occuring about an hour ago. Any idea on what's wrong and how to fix it?

    Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.
    If this does not help, setting it up as new device would be the next step:
    How to erase your iOS device and then set it up as a new device or restore it from backups

  • When I try to set up Icloud control panel in Windows Vista, I get "your setup couldn't be started because the Icloud server stopped responding. I've tried loads of fixes suggested on the net but none worked. Can anyone help me please?

    When I try to set up Icloud control panel in Windows Vista, I get "your setup couldn't be started because the Icloud server stopped responding. I've tried loads of fixes suggested on the net but none worked. Can anyone help me please?

    Hello, ksb2. 
    Thank you for visiting Apple Support Communities.
    We are investigating this issue. This article will be updated as more information becomes available.
    iCloud: iCloud Control Panel setup cannot be started
    http://support.apple.com/kb/TS5178
    Cheers,
    Jason H.

  • I'm trying to update to 4.3.4 but its giving me "iphone could not be updated this device isn't eligible for the requested build" . . . i dont know what going on . . anyone ?

    i'm trying to update to 4.3.4 but its giving me "iphone could not be updated this device isn't eligible for the requested build" . . . i dont know what going on . . anyone ?

    SOLUTION FOR ALL.
    This works. Thanks. The best way to do this is through the terminal. Just do the following commands in terminal:
    Type sudo su
    Press enter
    Then enter your password and hit enter
    Type vi /etc/hosts
    Move your cursor with the down arrow to the line that has gs.apple.com without a # at the beginning of the line.
    Move cursor to the beginning of that line.
    Type i# then press the esc key.
    Type :wq
    Press enter
    Type exit
    Press enter
    Now you can quit out of the terminal application. This likely is a problem caused by Tiny Umbrella denying itunes communicating with the apple servers.

  • Trying to connect my iphone 4 to my home wifi network! my android phone gives me the option of pushing the arrows button on my router and on my android phone but cannot find the "push the arrows button" option on my iphone 4. is this option available???

    trying to connect my iphone 4 to my home wifi network! my android phone gives me the option of pushing the arrows button on my router and on my android phone but cannot find the "push the arrows button" option on my iphone 4. is this option available?? and if so, where is it located???

    No such option on an iPhone.  Just go to Settings>wifi, tap the name (SSID) of your your home network from the list, then when prompted, enter the password.

  • While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase.  I've purchased many times before and this has never happened.  Does anyone know why?

    While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase.  I've purchased many times before and this has never happened.  Does anyone know why?

    Re: ITunes will not let me send a gift certificate...Error message says: This Apple ID is not currently eligible to purchase gift certificates. I have a valid Apple ID so please tell me why this is happening if you know.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
    Are you still using OSX 10.4.11? I thought the Store didn't work with Tiger.

  • I can't back up my information to iCloud and sync them to my iPad. I tried to reset the account by erasing everything in the account but the problem is still there. Can someone let me know how to delete everything in my account and start a new backup.

    Hello,
    I'm having probelms backing up my information to my iCloud account. I tried to reset the account and erase everything in my account but the problem is still there. The problem is that my iPhone is not able to complete the backup process and all it is saying a problem occured.
    Someone Pleas let me know how to reset my account, delet everyhting in the Cloud and start a new backup.
    Thanks very much,
    Dalal Tammar

    Welcome to the Apple Community.
    You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.
    First check that your device is correctly connected to the wifi/internet (settings > wifi)
    If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
    If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
    Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
    More about iCloud v iTunes Back Up

  • ITunes is not recognizing my iPhone and I've tried everything to fix it!

    okay, the title tells all. I hooked my phone up to the computer, the computer recognizes it, but iTunes doesn't. I've tried almost everything to fix it. Help please...

    http://support.apple.com/kb/TS1538

  • HT5538 I have tried everything to fix my IMessage but It will not work

    Since 3 days ago my IMessage stopped working. I have tried everything to get my IMessage back up and running and am still not operational

    Switch I message off
    Switch FaceTime off
    Reset network settings
    Goto imessage - switch on
    Goto FaceTime - switch on
    iMessage problems iOS 7.1 - message fail, double message etc. 

  • Firefox is not able load any websites but others programs can. i tried everything given in the support forum but nothing worked out. so can you please help me out with it?

    firefox is not able to load any websites... i tried everything given in the support forum under the topic firefox is not able to load any websites but other programs can.. but still i am facing the same problem. so please help me out with this issue!!

    firefox is not able to load any websites... i tried everything given in the support forum under the topic firefox is not able to load any websites but other programs can.. but still i am facing the same problem. so please help me out with this issue!!

  • Why Apple don't fix half year serious problem with HD3000, Lion and Adobe products? Doesn't Apple really care about advanced users?

    Why Apple don't fix half year serious problem with HD3000 drivers, Lion and Adobe products? Doesn't Apple really care about advanced users?
    I have Mac mini and Macbook Pro 13". Bouth with HD3000. And I can't work at all. With Snow Lepard I had no problems. It's tiny problem in code. And such pain for lots of users!

    If you have a problem with Adobe products, voice your issues with them.
    It is the software developers responsibility to maintain compatability
    with any operating system, beit OSX or Windows.

  • HT1277 I have tried everything in this article and still unable to receive email.i can receive email on my iPhone. What other steps can I use?

    What steps do I take next. I have tried everything is this article.

    Interesting ...
    Your posting title mentions iPhone, but you seem to be talking about iPad.
    Also, the article you attached references Macs ...
    Anyway, here's a guide to setting up email for iPad:
    http://www.apple.com/support/ipad/assistant/mail/

  • When I try logging onto YouTube on my iPad app it says authentication error I have tried everything including disabling the app, turning of my wifi etc. I know I have the right password because on my computer it works fine what should I do?

    When I try logging onto YouTube from my iPad app it gives me authentication error. I have tried everything, including turning off my wifi, and turning back on, as well as disabling the app. I know I have the right password because it works fine on my computer. What should I do? Thank you for your help 

    no they are already in mp3 format I just tried that home sharing today because I couldnt find any other reason why they werent syncing. here is an example of a sync I just tried. I made an mp4 concert into an mp3 it came out perfect on my computer.. then I tried to sync it to my ipad with no luck, other than it going on my computer, it did not show up anywhere on my ipad in any area of the music sections etc playlists, songs, albums etc. Its just not there but remains on my computer. thats why I tried the home share today to see if that would help. Either I am really missing something or there is something wrong with this ipad. Did you ever have any trouble like this, does anyone? and what is something good to try? thank you again for answering! I appreciate it.

  • Tried everything - ipad2 still won't connect to home wifi

    Situation
    - home network wireless router is a linksys wrt54g - no login
    - other laptops connect fine
    - ipod touch connects fine
    - new ipad2 works fine on home wifi until I upgrade to ios5.0.1
    - now see three bars in the upper left next to the word ipad, with a spinning circle to the right of that when I open Safari (just hangs trying to open any site)
    - new ipad2 works fine on other wifi (office, airplane, public hotspots) both before and after upgrade
    - set to DHCP with a local IP address of 192.168.1.102, subnet of 255.255.255.0, router of 192.168.1.1,
    What have I tried?
    - turning wi-fi off and on w/in the ipad2 wifi networks screen
    - hard reset of the ipad2 (home / power until apple logo, then release)
    - network settings reset
    - forget this network
    - power cycling the router and cable modem
    - manually deleting the ipad2 from the dhcp clients table via the router admin gui
    - switching on and off airplane mode
    - adding and deleting a client id from the network screen (by default it is blank)
    Anyone have any suggestions? Thanks in advance.

    So - after spending an hour on the phone/hold with apple with no solutions - I did a reset of the router - leaving the default SSID of 'linksys' - and it now works.

Maybe you are looking for