Tried to download itunes and now my iphone does not even work.I have been on the phone with apple for 3 hours and it still won't work.I have a service pack 2 in this land computer and it won't upgrade .I do have the latest verision of itunes.Then we put

Question

I tried to download itunes to my phone.First it wanted it to download the new itunes.We also updated our Windows xp.I kept coming up can't complete because there was an error when setting up.One time is was error 9 and they tried to help me.I have a laptop with the internet and we tried it there.We were able to get service pack 3 downloaded.So we did upgrade the itunes on the laptop even though I have never put music on there but there is some from someone .I never heard of many of the songs.Any how I did try to download and restore on the laptop and then come to the land computer and see if the box comes up to restore the  contacts.Well it didn 't work and now my phone won't even turn on .I have no one to call if something happened to me.I am going to the Apple store right off the bat tomorrow morning.I have everything in the box and the phone and reciept and see if they make it work or give me another one.I have to take my sim card again since They gave it back to me.I bet it means I can't sync the photos in the phone.Even with 2 computers and talking with 3 people it still did not work.All because I wanted to download the itunes to my phone.I don't care now if I can just get my phone to work and my contacts are in there.I hope I don't have to buy the ringtones again I bought 4 of them.Any one have this problem and what did you do to fix it?

Answer 1

The Apple rep tried both those ideas and both failed. The rep was connected to my computer so she
could see my screen and show me exactly what to do. My iPhone (not ipad) never has synced photos to my computer,
I have to use explorer to copy and paste or cut and paste them to my PC . It is the syncing back to my iPhone of only the much smaller selected photos that used to sync in itunes but now the itunes sync button cannot be clicked to make that happen. And the reason I only sync back selected photos is that my total PC pictures file is about 40 Gb. Also I find it a lot more useful to have a small number of folders ( no sub-folders of course) so I can quickly locate on my iPhone pictures from different categories such as family, autos, etc. None of this posed any problems for over a year until just recently. I am reading on other threads of many people with other iTunes syncing problems, and wonder now if it is the latest iTunes updates that are causing the problems? While I have tried removing and reinstalling iTunes on my PC, I don't know how or if you can, install a previous version?