Tried to reload Adobe X1 Pro the serial

I downloaded and tried to re-load Adobe X1 pro, I entered the serial # the screen says the # is correct but the product cannot be found on the computer.

Hi Bimmer850i,
Please let me know whether you have an previous Acrobat version already installed on your system.
Is this the complete error message you get?
Regards,
Anubha

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