Tried to update Mac os x Maverick on Macbook Pro. Now computer will not boot
Have tried several methods, but sound comes on as if it id trying to boot, but apple on screen with little spinning wheel
What exactly did you try? Try the following things one at a time. If you have problems with running the procedures, reply back. If one of the procedures fixes the problem, do not proceed with the remainng procedures, but reply back.
Try this first: did you try a safe mode boot? http://support.apple.com/kb/PH14215 last item in the table. If successful, reboot normally and test.
Try this next: did you try to boot to Recovery HD? Hold down option key when you hear the chime and select Recovery HD. Select Disk Utility. Select Macintosh HD and click Repair Disk. Repeat the repair until no errors occur. Once there are no errors, click Repair Permissions and repeat until no errors occur. Reboot normally and test.
Try this last: did you try a single-user mode boot?
Warning: Be extremely careful when doing these steps and double-check your exact typing before you hit enter! If a step does not work, stop immediately and report back with the exact messages please
Boot into single-user mode (hold 'command' and 'S' keys when the chime sounds
At the # prompt type /sbin/fsck -fy and hit enter. It goes through a number of checking stages. At the end it will either say the volume appears to be ok or ***** FILE SYSTEM WAS MODIFIED *****. If it says it was ok, we need to do more things. If it gives ***** FILE SYSTEM WAS MODIFIED *****, redo this step until it says ok.
If step 2 does not even do the check but gives an error, please reply with the exact messages. If step 2 succeeds, report back please
Once that's done you can type reboot to boot normally and reply with status please.
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I am trying to use the "App Store" on my Macbook Pro but it will not allow me to open the program. It automatically says, "App Store has closed unexpectedly." Whenever I tell it to reopen, the exact same messege pops up. My computer has all of the latest updates from Apple.
I tried deleting the program then running the software update to try to get the program again but it did not work. Where can I manual download the actual app store program, or fix the one that I have.
Thanks in advance.
P.S. Here is the error report:
Process: App Store [614]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.0.2 (63.1)
Build Info: Firenze-630100~1
Code Type: X86-64 (Native)
Parent Process: launchd [107]
Date/Time: 2011-10-09 23:16:25.809 -0600
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 606856 sec
Crashes Since Last Report: 18
Per-App Interval Since Last Report: 20 sec
Per-App Crashes Since Last Report: 18
Anonymous UUID: AD72D7A4-83DA-4BB2-96C0-F182941E3B24
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10038aa70 Size={0, 0} Reps=(
)>, because it is size zero.'
*** Call stack at first throw:
0 CoreFoundation 0x00007fff862a77b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff8190af03 objc_exception_throw + 45
2 CoreFoundation 0x00007fff862a75d7 +[NSException raise:format:arguments:] + 103
3 CoreFoundation 0x00007fff862a7564 +[NSException raise:format:] + 148
4 AppKit 0x00007fff865799cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
5 AppKit 0x00007fff86579883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
6 AppKit 0x00007fff8650dc1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
7 AppKit 0x00007fff86579809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
8 AppKit 0x00007fff865796d3 -[NSImage lockFocusFlipped:] + 142
9 App Store 0x000000010001c840 0x0 + 4295084096
10 AppKit 0x00007fff86502444 -[NSControl drawRect:] + 405
11 AppKit 0x00007fff864facc5 -[NSView _drawRect:clip:] + 3390
12 AppKit 0x00007fff864f9938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
13 AppKit 0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
14 AppKit 0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
15 AppKit 0x00007fff8651ec5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
16 AppKit 0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
17 AppKit 0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
18 AppKit 0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
19 AppKit 0x00007fff864f800a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
20 AppKit 0x00007fff864f7b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
21 AppKit 0x00007fff864f43de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
22 AppKit 0x00007fff8646dc0e -[NSView displayIfNeeded] + 969
23 AppKit 0x00007fff8641f922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
24 AppKit 0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
25 AppKit 0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
26 AppKit 0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
27 AppKit 0x00007fff863ffa91 loadNib + 226
28 AppKit 0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
29 AppKit 0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
30 AppKit 0x00007fff863fc35b NSApplicationMain + 279
31 App Store 0x00000001000013f4 0x0 + 4294972404
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff8013c0b6 __kill + 10
1 libSystem.B.dylib 0x00007fff801dc9f6 abort + 83
2 libstdc++.6.dylib 0x00007fff86e915d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff8190eb39 _objc_terminate + 100
4 libstdc++.6.dylib 0x00007fff86e8fae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff86e8fb16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff86e8fbfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libobjc.A.dylib 0x00007fff8190afa2 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff862ff969 -[NSException raise] + 9
9 com.apple.AppKit 0x00007fff8641fbe4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
10 com.apple.AppKit 0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
11 com.apple.AppKit 0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
12 com.apple.AppKit 0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
13 com.apple.AppKit 0x00007fff863ffa91 loadNib + 226
14 com.apple.AppKit 0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
15 com.apple.AppKit 0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
16 com.apple.AppKit 0x00007fff863fc35b NSApplicationMain + 279
17 com.apple.appstore 0x00000001000013f4 0x100000000 + 5108
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff80106c0a kevent + 10
1 libSystem.B.dylib 0x00007fff80108add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff801087b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff801082de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff80107c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff80107aa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff80107a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff80107e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff80107aa5 start_wqthread + 13
Thread 3: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff80128a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8012c881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff8776e690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff808da4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
4 libSystem.B.dylib 0x00007fff80126fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff80126e89 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff80107a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff80107e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff80107aa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff700262f8 rcx: 0x00007fff5fbff348 rdx: 0x0000000000000000
rdi: 0x0000000000000266 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff360 rsp: 0x00007fff5fbff348
r8: 0x00007fff70029a60 r9: 0x0000000000000063 r10: 0x00007fff801380fa r11: 0x0000000000000202
r12: 0x00007fff8632cb09 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000001
rip: 0x00007fff8013c0b6 rfl: 0x0000000000000202 cr2: 0x00007fff70d6dfd0
Binary Images:
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0x7fff88076000 - 0x7fff88077fff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
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0x7fff88e72000 - 0x7fff88e74fff libRadiance.dylib ??? (???) <A9DB4D5D-4072-971B-DEF6-DDE645F415EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
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0x7fff8a3e3000 - 0x7fff8a420ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
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0x7fff8a598000 - 0x7fff8a624fef SecurityFoundation ??? (???) <6860DE26-0D42-D1E8-CD7C-5B42D78C1E1D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylibFrom the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected. -
I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music
try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above -
my macbook pro running lion will not boot . it stays on the grey page with the cog spinning. I have tried all methods of booting to no avail. I have removed the bottom and taken out the battery and the ram . will this affect my applecare warranty. I had to try myself as I'm overseas for two months and nowhere near any sort of help .
there was a recent software update that seemed to screw HDV up. Do some searching here over the last month or 2 and you'll find a bunch of posts and some possible solutions.
Worst case scenario, do as Shane suggests. But might I suggest you take a look at the user tips section of the forum. there are some great tips on how to prevent these sorts of problems by cloning your startup drive, etc. -
Macbook pro (snow leopard) will not boot after software update
I helped my mom buy a Macbook Pro for herself for Christmas. Today, I connected it to her old eMac and used the migration assistant to transfer files over. It was unable to estimate migration time on the only user (after 45 minutes) so I didn't migrate the user. Then I tried to pair her macbook to her new bluetooth keyboard, but no magic happened, so I tried to use the bluetooth setup assistant, which crashed. So I ran a software update, hoping that this would fix whatever the bluetooth problem is. Despite having updated on the 23rd, there were 4 updates. None seemed applicable but I installed them anyway. Now the computer won't boot at all.
Software update said that I had to restart for the updates to take effect, so I restarted. The harddrive went whirrrrrr and the grey screen with the apple logo and the spinning circle displayed. Then the harddrive stopped going whirrrr and 10 minutes later, I started looking on the support site for what to do. I found this:
http://discussions.apple.com/thread.jspa?messageID=10564149�
Per the instructions in the last post, I fscked the drive (although -f, in accordance with the fsck help). This found no problems. The next suggestion was to boot from the OSX install disk. Only one problem-- there was a disk in the disk drive when the problem occurred and the disk eject button apparently only works while in the gui. I can't install from disk if I can't get the existing disk out of the drive.
So, any other ideas on what I can do to get this machine to boot?
Message was edited by: jenlarkinHi Jen:
Since it's new, you're entitled to 90 days of phone support (3 years if you buy AppleCare). It sounds to me like you may have some hardware issue(s) going on - you should not have the sorts of issues you're having with a new Mac. Apple will probably be much better and faster about getting you fixed than this board may be able to if that is the case. -
My 13 inch Macbook pro w retina will not install/download OS X Mavericks because it says I do not have the requirements in order to install it. I purchased my Mac this past month on 11/20/13 so i do not have a problem with it being an older version. Please help. This is my first computer so i dont have any experience on how to fix this.
You can't install the App Store version of Mavericks because your model needs a special version. If you ever need to reinstall it, boot into Recovery.
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HT201364 why i don't install mac os x maverick for macbook pro retina later 2013?
why i don't install mac os x maverick for macbook pro retina later 2013?
Welcome to Apple Support Communities
The Late 2013 MacBook Pro already comes with OS X Mavericks. However, if you try to download OS X Mavericks from the Mac App Store, you will get a message telling you that your MacBook Pro is not compatible, when it is.
This is caused because the Late 2013 MacBook Pro is running a special OS X Mavericks version which is different than the version available in the Mac App Store. This makes that you get an error message when you try to download OS X Mavericks even when you are using it.
Instead of downloading OS X Mavericks from the Mac App Store, you can still download OS X Mavericks to reinstall OS X through OS X Recovery > http://support.apple.com/kb/HT4718 You will be able to download OS X Mavericks from the Mac App Store when your MacBook Pro uses the same version as all other Macs -
I tried to update software on my i phone 4s and the phone will not restart past the apple logo? The logo keeps flashing up but wont go further.. please help!
Place the phone in recovery or DFU mode (search Google) and restore.
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I updated to iOS 8 on iPhone 5s and now iMessage will not verify my email address to use to send/ receive messages. It has said "Verifyng" beside it in settings since yesterday, but has not sent a verification email. I have also tried Adding it as a new email address several times, but get the same outcome. I can still send/ receive texts from my phone number, just not from the email address.
In my iCloud settings under Contact Information for that email address and it shows "pending". When I select "Resend Verification Email" I get "Cannot Connect to iCloud".Hello, Dorian071.
Thank you for visiting Apple Support Communities.
Here is the best article to reference when experiencing issues with iMessage activation issues.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H. -
My older macbook pro now says itunes not supported "on this type of Mac". Only change has been addition of Apple TV. The Apple TV remote is also controlling the Macbook. Is this the problem? How to fix?
Did you recently update OS X? The icon indicates you have a version of iTunes that is not compatible with the version of OS X you now have installed. The current version is Apple iTunes 11.0.2, and it's compatible with 10.6.8.
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Bought a TCL Roku TV. Connection with Macbook Pro through HDMI will not show display on TV. Have tried various options with no success. Suggestions/solutions?
You could try updating your apple TV and then restarting it. Bit of a guess.
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Updated iPod (4th generation) to iOS 6 and now it will not turn on...
Updated iPod (4th generation) to iOS 6 and now it will not turn on...
It sometimes has the apple on the screen, or says it needs to be charged, or is all white, black, or yellow. I have tried charging it, leaving it alone for a while and turning it off and back on. Nothing has worked. What should I try to do??? Help please!!!Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Other uses have had same problem. -
Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."
There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers -
I said ok to updating my itunes to the latest version and now it will not open.
Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)
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I installed iTunes update on my pc running windows vista and now it will not open. Error message MSVCR80.dll missing???
First try updating to iTunes 11.1.5.5, using an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
If you still get the errors after that, try the following user tip:
Troubleshooting issues with iTunes for Windows updates
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