Trouble adding comments using Reader X from enabled comments in Acrobat 9

I am a Technical Writer with Acrobat 9. Regularly I make my documents comment enabled for reader. IT has been updating systems and some of my recipients now have Reader X. Because of the difficulty they have, when they open the commentable PDF they are having trouble adding comments and wind up printing the document, marking up the hard copy, scanning it and emailing it back. What am I doing wrong? Is Reader X not downward compatible? We want to move forward with technology, not backwards.

Right click the document opened in Reader X and then click "Select Tool".
Hope that helps.
Thanks,
Abhilasha

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