Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired."

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired." My friend made sure that the files in question opened without issue on his computer (a PC). Further, I was able to open one of these "damaged" files on my Android phone, but I cannot open them on the Macbook Air. Any help would be greatly appreciated.

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Similar Messages

  • Pro 9 Users Receive "There was an error opening this document. The file is damaged and could not be repaired."

    Users with Adobe Acrobat 9 Pro (Windows XP) are not able to open PDFs created on the server. They receive the error message:
    “There was an error opening this document. The file is damaged and could not be repaired.”
    Even if the users save to disk and try to re-open, the error still occurs.
    This error did not surface in our QA testing because we were testing with Adobe Acrobat Reader 8. What can the difference be? Is there additional information that I can look for in order to troubleshoot this?
    Thank you for looking at my post. Please provide guidance in trying to resolve this issue.
    Elsa

    So, I'm not sure how much this will help but if you save the pdf AHW_Test_05112009xx.pdf and open it in a text editor, and go all the way down to the bottom where the %%EOF marker is, it looks as if the html page is getting appended to the end of the pdf. I recieved the "This file was damaged..." error in Adobe 7.1.0 when trying to open it but if you remove the html at the end, it opens up just fine.
    It appears that whatever's appending the html to the end is causing the issue.
    Below is what the file looks like near the end after the EOF:
    startxref
    400771
    %%EOF
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml" >
    <head><title>
        Gartner for IT Executives
    </title>

  • Acrobat 11 there was an error opening this document. the file is damaged and could not be repaired

    we are receiving an error when opening certain pdfs saying "there was an error opening this document. the file is damaged and could not be repaired"
    i've tried a few things to fix this issue with no luck
    tried on a brand new windows 7 install without any added software like anti-virus software, etc
    tried on my home pc (I forwarded the document from my work pc to my home pc and still receiving the same error)
    don't think it's anything related to the computers, thinking it's more an issue with the pdf. i've tried the basics like deleting temp files from IE, going to %temp% and deleting that out, doing an acrobat repair, trying in reader instead of acrobat, updating users from acrobat 10 to 11, and still receiving the same issue. the odd thing is, some people can open this document and some receive the error. the other thing is i've tried alternative pdf programs with no avail, same errors from those as well
    i work on the helpdesk with one other person  for the company and not sure what else we can try
    don't think this is a pc issue - tried on pcs in the company, home pcs, personal pcs and all get this error
    got to be an issue with either the pdf, or the way its being sent
    i did reach out to OUR e-mail team here (lotus notes admin) and they've ruled out anything as far as an encryption causing the conflict may go, so notes isn't the issue either
    would it be possible it's on the persons end that's sending the file?

    Unfortunately, CR 10.5 is not supported on WIN 2012 Server. See this wiki for more details. In order to work in a supported environment you will have to upgrade to CR 2008 Service pack 7, or SAP Crystal Reports, developer version for Microsoft Visual Studio (2010 / 2012 / 2013).
    - Ludek
    Senior Support Engineer AGS Product Support, Global Support Center Canada
    Follow us on Twitter

  • When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

    When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

    Back up all data.
    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
    If you still have the issue, repeat with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • With OSX10.7.5 and Adobe Reader 11.0.02 when I try to open a PDF downloaded from the web I get 'There was an error opening this document. This file is damaged and could not be repaired. Preview will not open either. Older PDFs OK.

    I am running OS X 10.7.5 and Adobe Reader 11.0.02. In the last few days I have been unable to open PDF's downloaded from the web. Reader gives the error message 'There was an error opening this document. The file is damaged and could not be repaired'. Removing Reader and trying to use Preview to open these files give the error 'Preview cannot open this file. It may be damaged or use a file format that Preview doesn't recognise' (or something like that). Downloading the same files with Reader removed from my Mac Preview opens the files OK.
    I was recently prompted to update Adobe software but did not note exactly what the update was nor when it was done.
    Reader and Preview will both open PDFs I downloaded a week ago. Reader will also open files downloaded on another Mac running OS X 10.0.0 and copied to my Mac. Any ideas?

    Back up all data.
    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
    If you still have the issue, repeat with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • There was an error opening this document.  The file is damaged and could not be repaired.

    Good Day all
    When busy doing internet banking on www.absa.co.za and I try to print a confirmation, I get the following error message: "C:\Documents and Settings\%user profile%\Local Settings\Temporary Internet Files\Content.IE5\%folder name%\%file name%.pdf
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    File not found."
    I've managed to locate the actual file that it's looking for, but when I try and open the file using either Adobe or Foxit Reader, I get the following error message: "There was an error opening this document. The file is damaged and could not be repaired."
    I've un-installed Adobe and installed version 9.1 for this particular user. This happened a while ago and then an un-installation and re-installation of Adobe solved the issue. This time, unfortunately, it didn't. I then un-installed Adobe and tried again, UNSUCCESSFULLY. So I loaded Foxit Reader, also without any success.
    If there's anyone out there who could possibly help, please do so... It's extremely urgent.
    Please find the errors attached as well.
    Regards,
    ME

    I contacted the company and they asked me to try using another browser, which I did... and using FireFox worked
    thanks for the help ʇɐb ɹəuəllıʍ
    cheers!

  • When I try to open a pdf file I get an error message stating "There was an error opening the document.  The file is damaged and could not be repaired."  Other pdf files open fine.

    When I try to open a pdf file I get an error message stating "There was an error opening the document.  The file is damaged and could not be repaired."  Other pdf files open fine.

    You need to get a new copy of the PDF.

  • Keep getting the following error message There was an error opening this document. The file is damaged and could not be repaired.

    I keep getting the following message when trying to open a PDF I know nothing wrong with the file as it opens fine on other devices ?
    "There was an error opening this document. The file is damaged and could not be repaired."

    No its not zipped
    Brian Blackstock
    [email protected]
    Office Australia  +61 7 54537982
    Office South Africa +27 11 423 2701
    Mobile South Africa +27 796924094
    Mobile Australia +61 400797124
    www.atoll.co.za
    www.elematicsa.co.za

  • Exporting PDF files from SSRS 2012 - "There was an error opening this document. The file is damaged and could not be repaired"

    Good day
    I have the situation where we are exporting PDF files from reporting services in our website. 
    When dividing the data into sections, the report exports perfectly, but when exporting the entire set and trying to open the file, we get the following error in Adobe Reader:
    "There was an error opening this document.  The file is damaged and could not be repaired"
    We tried to repair the file, no luck.  We tried to use different PDF readers, no luck
    We then checked the file sizes.  When exporting the subsections, each section exports a file of about 2mb. 
    When exporting the entire set, the file is about 1.3mb. 
    Adding all the sections together gives me a rough estimate of 40mb.
    Exporting to TIFF works beautifully and returns a file of 41.5mb. Word and Excel formats also work well, only issue there is the page numbering and formatting.
     The problem we have is the clients are adamant about having it in PDF format.
    Any advice please?

    This was one of the temporary suggestions I gave the client...
    Unfortunately they do not like this as the page numbering and formatting in Word does not appear right.  We are talking about over 1300 pages.  I can't expect them to change the formatting with each export.  Additionally,  the data is
    constantly changing and each client has their own data.  The clients export the reports randomly.  I therefore can't post the reports back onto the server.
    Thanks for the speedy response though

  • My PDFs with form fields get "There was an error opening this document. The file is damaged and could not be repaired." on anothers computer, PC and MAC

    Im creating PDFs through InDesign and using Acrobat Pro 9 to add fields.  I save them to allow ADobe Reader people to use them.  Everything works fine on Pro and Reader on my end with a PC as well as someone elses PC.  But one person using Mac said some forms work and some dont.  Those that dont get the error "There was an error opening this document. The file is damaged and could not be repaired."  Ive resaved them and made sure they work and same problem.  There is nothing overly coplex about the PDFs either, a date field at the most.  They are using Reader 9.1.
    I found out the other day that one person who can open them adds info to them saves them and send over to that other person and cannot open any of them after they have been edited, same error.  He even tried on a PC and still gets it.
    I dont know what to do.  I know it has to be on his end and not mine.  What else can I suggest to him??

    It sounds like they are using an earlier version of Acrobat or Reader, though you said Reader 9.1. If you add some features in AA9 that are new, it appears that earlier versions see the new features as damaged files. At least that is my guess. Try using Reduce File Size or PDF Optimize to save to an earlier version and see if that helps. The other option is that you are getting them messed up in e-mail because many client look at PDF files as ascii and do not encrypt them. In that case force the encryption. You can also send them in ZIP form.

  • Adobe pdf problem; the message comes up:- There was an error opening this document. The file is damaged and could not be repaired.

    Dear all
    I have got  3 mac computers. 2011 13 inch air, 27 inch mac and 2010 pro. latest softwares. all of them have a problem in opening pdf files;esp older files. the error message comes up 'There was an error opening this document. The file is damaged and could not be repaired.'
    I have reinstalled reader, checked software updates etc.
    Any help will be appreciated

    It isn't likely to be a problem with the software. You have two different applications which have no interaction between them, neither of which can open the same group of files on three different systems. It's possible that one application has a problem, but not both or that one system has a problem, but not all three. Typically if there were software corruption, it would not show as a failure to open a specific type of file, but in opening and running the application itself.
    I realise that that doesn't really help you since it doesn't resolve the poblem, but I think you need to start with a known-good pdf, preferably one you can download from an internet source, and see whether that opens. If it does, then it would confirm that the software is working properly.
    For a known-good PDF to download, try one of the manuals from the support site here.

  • There was an error opening this document. The file is damaged and could not be repaired. Error mess

    Hello, I am hoping someone can help me. I have an invoicing program that allows me to send an invoice as a PDF to a customer in an email. It always worked fine but for some reason anyone that gets the PDF email attachment gets the message " There was an error opening this document. The file is damaged and could not be repaired". I don't know why this is suddenly happening. I downloaded the latest Adobe Reader 10.1 and that didn't help. I also downloaded the trial version of Adobe Acrobat X and that doesn't help either. I can open all PDFs on my drive but for some reason my program seems to have a problem converting or writing the invoice file to a PDF. Anybody able to help? Thank you very much!

    Hi Bill,
    Thanks for your response, I'll try and answer your questions as best a possible. I am not printing to anything, just emailing and I'm not sure what you mean by "the adobe PDF printer". I originally could not find for sure what acrobat I was using although there is a file in my C drive with acrobat 5.0. When I tried downloading an update I found for that version, it told me it couldnt download the update because the original is not there. I then downloaded the new trial version of acrobat X in the hopes that may work, but it did not change the issue. I believe my invoicing program uses some internal PDF program inbeded in the invoicing program for the emailing option it provides. I did send the email to myself and it is the same as I send to anyone else, it has that error message. The others in my office can open the invoicing program and email the PDF perfectly fine to themselves and to me, it's only when my computer tries to send the invoice through email that we have the problem. I can view the file (invoice) perfectly fine. I do not not how to check this encoding you are referring to. Do these details help you, to help me?? Thank you again for your help.

  • There was an error opening this document. The file is damaged and could not be repaired. How do I fix this?

    I found a resolution, but it is beyond my tdechnical skill without guidance as to where to enter this/how to do this: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\bValidateBytesBeforeHeader=dword:00000000

    Problem is not being able to open pdf attachments.  Get this error message:  "There was an error opening this document. The file is damaged and could not be repaired."
    I searched on the web and in the context of a discussion I located, an Adobe professional posted this solution: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\bValidateBytesBeforeHeader=dword:00000000.
    I am accustomed to attempting to fix things myself, but I am not a computer science person so it's always a stretch for me. If I get a little guidance I can usually make necessary corrections.  I hope that I can with this issue..
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  • SSRS PDF Export. There was an error opening this document. This file is damaged and could not be repaired

    Hello,
    I just experienced this problem, and was able to successfully mitigate.  I wanted to share my experience and Solution. 
    The problem started with the following error after succesfully exporting a PDF Document.  "There was an error opening this document. This file is damaged and could not be repaired."
    This is only applicable if you can still export and open SSRS Reports to other formats. Go to the Log files of the SQL Instance. In my particular case I used the Default MSSQL instance:   C:\ Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting
    Services\LogFiles  
    The Folder will begin with MSRS (SRS is for SQL Reporting Services)
    Sort the files by date modified and check for the most recent log file: ex.  SQLDmpr0000.log  The 0000 will be the incremental amount of errors you have experienced in SRS. Check for the following error:
    "System.DllNotFoundException: Unable to load DLL 'T2Embed': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))"
    Below is a sample from the log. 
    reportrendering!ReportServer_0-1!1b78!02/07/2012-11:56:03:: e ERROR: Throwing Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException: , Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException:
    An error occurred during rendering of the report. ---> Microsoft.ReportingServices.OnDemandReportRendering.ReportRenderingException: An error occurred during rendering of the report. ---> System.DllNotFoundException: Unable to load DLL 'T2Embed': Access
    is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at Microsoft.ReportingServices.Rendering.ImageRenderer.FontPackage.TTGetEmbeddingType(Win32DCSafeHandle hdc, UInt32& status)
       at Microsoft.ReportingServices.Rendering.ImageRenderer.FontPackage.CheckEmbeddingRights(Win32DCSafeHandle hdc)
       at Microsoft.ReportingServices.Rendering.ImageRenderer.PDFWriter.ProcessFontForFontEmbedding(PDFFont pdfFont, Dictionary`2 embeddedFonts)
       at Microsoft.ReportingServices.Rendering.ImageRenderer.PDFWriter.EndReport()
       at Microsoft.ReportingServices.Rendering.ImageRenderer.PDFRenderer.Render(Report report, NameValueCollection deviceInfo, Hashtable renderProperties, CreateAndRegisterStream
    createAndRegisterStream)
       at Microsoft.ReportingServices.Rendering.ImageRenderer.RendererBase.Render(Report report, NameValueCollection reportServerParameters, NameValueCollection deviceInfo,
    NameValueCollection clientCapabilities, Hashtable& renderProperties, CreateAndRegisterStream createAndRegisterStream)
       --- End of inner exception stack trace ---
       at Microsoft.ReportingServices.Rendering.ImageRenderer.RendererBase.Render(Report report, NameValueCollection reportServerParameters, NameValueCollection deviceInfo,
    NameValueCollection clientCapabilities, Hashtable& renderProperties, CreateAndRegisterStream createAndRegisterStream)
       at Microsoft.ReportingServices.ReportProcessing.ReportProcessing.RenderFromOdpSnapshot(IRenderingExtension newRenderer, String streamName, ProcessingContext
    pc, RenderingContext rc)
       --- End of inner exception stack trace ---;
    If you notice the error states that T2Embed.dll access is denied. In my case this due to a hotfix installed by Microsoft: 
     MS11-087: Vulnerability in Windows kernel-mode drivers could allow remote code execution: December 13, 2011
    Be advised, in order to fix your problem and render pdf's, a vulnerability shall be created.
     To fix this issue and allow the export to PDF work correctly, you must give the system Read/Execute Permissions, and Built-in\Administrators Full Control. 
    Go to Windows\System32 and find the T2Embed.dll Go to Security and modify the permissions as listed above. Do the same to the T2Embed.dll in the SysWow64 folder.
    Restart Reporting Services and you will be able to export to PDF. 
    Best Wishes! 
    Mariano
    www.lucontech.com 

    I'm not convinced this is the exact cause of the issue.  I will check my log files to see if I find anything like what you described.  However, I get this error when a particular user tries to do a "print preview" from a custom button.  The
    code builds a ReportViewer object, sets the ReportPath, etc.
    The reason I'm not convinced is because we have a separate reports page that has the report viewer embedded into it.  If the user generates the report that way and exports to PDF, Word, etc...the user can generate the file and be on their way.  As
    soon as the user clicks our "Print" button on the page without the ReportViewer embedded, the above mentioned error occurs.  
    UPDATE: Perhaps we have a different problem since my issue is from a custom button.  I found the solution
    here and confirmed the solution with the customer.  It had to do with the code using Response.Flush() instead of Response.End().
    One thing I noticed before I implemented the change: When you would close the PDF, it would ask you to save changes to the PDF.  After implementing Response.End() instead, that prompt went away.  No doubt it has to do with the differences between
    how Response.Flush() and Response.End() handle the stream returned.
    Anyway, posting in case someone has the same issue.

  • "The file is damaged and could not be repaired" error when trying to open a PDF in Reader

    A few of our employess (only 3 out of over 100 so far) have been getting the error, "The file is damaged and could not be repaired" when trying to open some PDFs. Other people are able to open the same PDF files with no error. It's happening on about 10% of the time. I've read a bunch of threads here with this isue and tried some suggested fixes and nothing has resolved the issue. Here is what I have found works and does not work and the info on their computers:
    Computers:
    1 Dell Vostro desktop running WIndows 7
    1 Toshiba Satellite C55 runnign Windows 8
    1 Samsung ATIV Book 4 running Windows 8
    All using Adobe Reader XI but we did uninstall that version and tried previous versions and still got the error.
    Did Not Work:
    As suggested by the company that we use online for claims adjustments where this error is occuring, we tried using a different PDF creator since the files were created using a free PDF creator by the employees. PDF995 and PDFcreator (pdfforge) did not resolve the issue. I then created the PDFs with my Adobe Acrobat, uploaded from my computer to the online program, and that did not resolve the issue.
    Saving the file to hard drive and then opening in Adobe did not work.
    Turning off Protected Mode and Enhanced Security did not work.
    Compatibility View settings enabled in Internet Explorer 10 did not resolve the issue. The previously mentioned claims adjustment software company we use online was code for IE so is not fully compatible with other browsers.
    That being said I did try to open the PDF files in Chrome and it also did not work. Same error message.
    Does work:
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    If they close the error and continue trying to open the file over and over sometimes it will eventually open.
    Is there a setting in Windows that is preventing them from opening a small % of files some of the time? Thanks in advance for any help!
    James

    If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
    The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
    Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

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