Trouble opening up photoshop elements 13

I purchased photoshop elements 13 installed it and went to open the software. open when it opened up and I try to open up a file or pic it shuts off the software, I'm using a mac book pro and mac os x 10.10(Yosemite) please help I've tried every thing I could think of.

After unzipping Photoshop Elements 13, I received a error message saying
that PSE had detected an impending shutdown of my computer, and that I
should shutdown and restart the computer.  I had two button choices:
ignore or quit.  Given those choices, I quit, then shutdown the computer
and restarted.  I again unzipped PSE and attempted an install.  This time I
got a error message saying an installer was already running and I should
shut it down.  Having no clue as to how to shut down an installer, I
attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
and either waited for a return call, waited on hold, attempted to
communicate with someone who I could not understand from India, or was told
technical support was not available on the phone for PSE.  I finally gave
up and went to Chat.  There, attempting to explain what the problem was,
(see above), I guess I took too long to respond, the chatter closed the
chat, and I was not able to reconnect to chat.  After 5 attempts were
denied, I contacted a friend who has computer operations experience.  After
an hour of attempting various things, he told me to hit "ignore".  PSE
installed correctly and I'm now using it.  This was an extremely shoddy
performance by Adobe -- first a glitch in the install process, and then no
help from tech support.
On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

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