Trouble send and receiving messages and trouble calling people or receiving phone calls

Hello everyone, I bought a Blackberry Q5 one year ago and has worked perfectly since but on christmas day I had was struggling to send message to people I thought nothing of it since it was christmas and people would be wishing there families and friends a merry christmas. So i just carried on as usual not aware that the problem was much worse then i thought, since then I have tried time and time again to try text people and call them but nothing would happen.
The Problems I am experiencing,
Everytime I try sending a message it fails and times out after a while doesn't matter whom they are being sent to it's the same story no matter who I send them to, and then of course when i try calling someone the phone goes to the calling screen but doesn't make a sound for atleast 10 seconds then a message pops up saying "Call Failure, The call could not be connected. Please try again later". This message appears even when I ring '789' which is the number to find out what my balance is on my contract.
At first I thought it was the Sim what was cauing the problems but when i swapped it into another Virgin phone i received quite an alarming amount of messages what would not come through on my phone, this is when i realised I am not just struggling to send messages but to receive them as well. I have scoured the internet for possible answers but nothing has worked, so far I have tried manually scanning for available networks and selecting the correct one which did not change the problem this didn't make things better nor did it make things worse.
I have also tried changing the data services while roaming settings which again did not make any differences, I have tried changing network mode no changes again, turning the mobile network off all together and then turning it back on after 5 minutes no success there either. I have even reset the phone back to factory setting to try and fix the problem, but no, the problem still will not go away.
Please if there is anyone out there who has any ideas on how to fix what is happening to my phone please do give me your advice, at this moment I really need a miracle to come around at the next corner.

Hi rhupa!
Here is an article that will help you troubleshoot this issue:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Mail Connection Doctor shows one or more red dots in the account Status column
Check your Incoming IMAP or POP and Outgoing SMTP email account settings
Use Apple's online Mail Setup Assistant to discover what the correct settings should be for both your Incoming (IMAP or POP) and Outgoing SMTP email servers. If your email service provider is not listed in the Mail Setup Assistant, visit your email service provider's website or contact their support staff to get the correct settings. You can use this "cheat sheet" when asking your email service provider about the settings you need.
After you have the correct email service provider settings, make sure Mail is configured properly.
Click here if your Incoming and Outgoing email account settings are correct, but the issue persists
Thanks for coming to the Apple Support Communities!
Regards,
Braden

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Trouble send and receiving messages and trouble calling people or receiving phone calls

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