Trouble syncing and backing up

When I plug my phone into iTunes, it shows up under devices so iTunes recognizes it, but it will not sync or back up.  The button for syncing is grayed out and cannot be clicked and when I try to back up it clicks but doesn't do anything.  Also, the bar at the bottom that tells you how your memory is being used says all my memory is orange for "other", whereas before this problem started it was normal with the different colors for the different categories.  I have windows 8, an updated iphone 5s, and the latest version of iTunes. Can anyone help me?

I cant access my itunes store anymore for some reason on my windows 7 laptop.
Can't connect to the iTunes Store
Since you can't sync your iPhone or connect to the iTunes Store on your computer, could be your security software or the Firewall.
iTunes for Windows: Troubleshooting security software issues

Similar Messages

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    If it's in recovery mode, the data is already gone. Why did you never back up your important data?

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  • Syncing and backing up takes forever? Overnight...

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    Hi all,
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    This article covers what you want to do: http://support.apple.com/kb/HT1495
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  • IPod syncing and backing up question!

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  • HT1386 My iPhone still stuck on Syncing and Backing up

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    Hi Ingo2711,
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    iPad: Basic troubleshooting
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    gail1955 wrote:
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