Trouble uninstalling quicktime

im trying to uninstall quicktime b/c my iTunes is messed up (i have to uninstall both iTunes and quicktime in order to fix the problem, according to other wall posts). When i try and uninstall this message comes up:
Unhandled Exception
error number: 0x80040707
description: DLL function call crashed: QTInstallCode.QuickTimeUnInstallProc
Setup will now terminate.
Please help!

I have exactly the same problem, i'm running a 32-bit version of Windows
right you are, iddymonkey ... if your 0x80040707 is referencing QTInstallCode.QuickTimeUnInstallProc (there's different possible texts you can get with different causes and potential treatments), let's proceed with the 32-bit procedures for that one.
here's what we'll try first:
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got all the existing QuickTime scraped away, let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Installers … get the one that doesn’t mention itunes 6
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Similar Messages

I cant uninstall quicktime!

hey,
I am one of the many people that have been having trouble installing the latest version of itunes so I've been through all the discussion rooms and looked at different ways of trying to install. Ive been trying to uninstall quicktime so I can download another version but keep getting yet another error.
error no. 0x80040707 description:dll function crashed:QTinstallcode.quicktimeuninstallproc
setup will now terminate.
ALL I WANT TO DO IS LISTEN TO MY MUSIC!!!
Any help would be most appreciated!
fujitsu siemens scaleo P Windows XP

Read this first:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Then download this:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe
Select Quicktime to be uninstalled
Then install this:
http://www.apple.com/quicktime/download/standalone.html
It took me two days but it's working now. No thanks to Apple though.

Cannot Uninstall Quicktime

I need help uninstalling Quicktime which will not uninstall using the standard Windows uninstall tools.
I have Quicktime installed under Windows 7. It installed OK, but when I try to run it the process starts then finishes with neither a window opening nor an error message. When I try to uninstall it via the control panels (as a prelude to a re-install) the uninstall operation gets near the end, then the installation is rolled-back leaving Quicktime installed.
How to I get this apparently cemented copy of Quicktime completely off my laptop?

Before I uninstalled it I got error messages saying Quicktime was not up-to-date, which started me down this path.
Okay ... They aren't classical versions of the symptoms (still, those change on a regular basis), but you're getting enough things going on here to make me suspect that some other application (other than QuickTime itself) has stashed old QuickTime componentry down in your system files. (That can cause QuickTime launch and install trouble, and also those "out-of-date" messages when launching iTunes.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

HELP! - can't uninstall Quicktime!! Error - 0x80040707 !!

I can't uninstall quicktime and get the following error -
Error 0x80040707 Description DLL function call crashed QTInstallCode.QuickTimeUnInstallProc
Can anyone help??

hiya!
okay, in this context the 0x80040707 (citing the QuickTimeUnInstallProc) usually indicates that the installation configuration information for the QT on your PC has been corrupted.
download and install the Windows Installer Cleanup utility, and use it to clear away any existing QuickTime installation configuration information:
Description of the Windows Installer CleanUp Utility
... and then use the QuickTime component of the complete uninstall instructions on the following document as a guide for manual removal of left-over QT program files and folders:
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got the old QT scraped out of there, we'll try another standalone QT 7.0.4 install, taking a few additional explicit precautions.
download and save a copy of the standalone QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
does that install go through okay?
if it does go through okay, does your itunes launch again?
love, b

Completely uninstall Quicktime Pro 7 for Windows Vista Home Premium 32 bit

I am trying to uninstall my Quicktime Pro 7 registration, and to not ever see it again in control panel (classic view).
Unfortunately, there is a visible registrationcode shown for Quicktime Pro 7(somehow, it simply detected that I had Final Cut Pro installed at one point and automatically registered).
I cannot figure out how delete Quicktime Pro, via the control panel and registry, and make it go away. Please advise.

thanks ... I see now from your other post that you're probably getting either a "missing QuickTime.msi" message or being told that a "newer version of QuickTime" is installed when you try to go ahead and uninstall QuickTime after you're told about the Key?
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

I accidentally uninstalled QuickTime, and now iTunes won't open.What do i do?

I was uninstalling some programs on my laptop since it has too much. I uninstalled QuickTime, not knowing it was needed to open iTunes. So, now, I downloaded QuickTime so that i can reinstall it. However, it said that it's "not a valid Win32 application." Before that, I tried to open my iTunes, but it said that it needed to be uninstalled and reinstalled. So, i did just that. I saw an old itunes setup in one of my folders. However, it was an old version, so it won't open. So now, as i'm typing this, i'm downloading the latest itunes in hopes of getting it right. What should i do? Can anyone help me?

You can install it again from mac OS dvd, there's a folder named "optional installs" or "additional installs"with a installer in there, simply pen that installer and select from the list QuickTime and that's all

Can't get iTunes to open, Can't uninstall QuickTime. Why?

When I try to open QuickTime I get "Error -2095, make sure QuickTime is properly installed." Vers 6.5.0.48
When I try to open iTunes "encountered a problem and needs to close." Vers 7.0.2.16
I read forum and advice was to uninstall iTunes, which I was able to do successfully.
Then I tried to uninstall QuickTime and got: C:\windows\system32\QUICKT~1\UNINS~1.log
Exception C:\windows\system32\shell32.dll\control_rundll
I went to windows explorer and found system32\QuickTime and the uninstall file is there but system does not think it is there.
I am in a quandry. I love my ipod nano, 2gb, which I bought a few days ago, but I sure wish I had read these forum postings before buying. I am discouraged, disheartened, disappointed.
I have 363 songs on my ipod now and would love to move new songs to ipod, but can't get anything to work.
Any help out there? Is there anyone from Apple who can help? hello? Is there a phone number for Apple tech support?
Thanks for any help on this issue.
dell E510 Windows XP

Check out this Apple help:
http://docs.info.apple.com/article.html?artnum=93976
It sounds as though you need the bit towards the bottom of that page called:
Clean up iTunes installer files on the computer
You can get the Windows Installer Cleanup utility here:
http://support.microsoft.com/kb/290301/
BTW iTunes cannot work if Quicktime doesn't work.

Unable to uninstall Quicktime

I get the following error when I try to access the QuickTime settings in the control panel:
An exception occurred while trying to run "C:\Windows\system32\shell32.dll, Control_RunDLL "C:\Windows\system\QuickTime.cpl", QuickTime"
When I try to open iTunes, it fails and the "Send an error report to Microsoft?" box appears. I am unable to uninstall quicktime and re-download it. Any ideas?
Windows XP

Currently I am also unable to reinstall Quicktime as well, but here is what I can suggest:
1) Type "93976" into the support box and find the solution post by Apple and see if that helps.
2) I reccomend the Mircosoft Uninstaller Utility just as a tool to fix any nonresponsive programs (such as The Elder Scrolls IV: Oblivion on my computer- would not uninstall). This can be found in the solutions list titled: "Clean up iTunes installer files on the computer" at the bottom. Use it to uninstall the programs.
3) Call the Apple support line: 1-800-275-2273 (USA)
and talk with a professional and demand answers (do not accept "Go to an Apple store").
4) Look at other threads and look for solutions.
As I said at the top, I also cannot reinstall Quicktime, so this might be a program installation error, which hopefully will be fixed soon. Keep me posted if you get any results.

HELP cannot install itunes, uninstall itunes or uninstall quicktime

Hello - Went to upgrade my orig ver of itunes ver 6.0 to the video version to grab some music videos, and that is when all went to ****.
Got an error message that itunes was unable to install to my PC. PC is p4 running winXP sp2/3.
Error code: -3
Went to uninstall itunes, and got another error message that itunes was unable to complete the task with NO error code.
Also went to uninstall quicktime, and apparently the uninstall is not on my computer. I reinstalled quicktime, which was successful, but after rebooting and then trying to uninstall quicktime again, i got same error message quicktime uninstall cannot be found, quicktime cannot be uninstalled.
I did manage to get itunes successfully uninstalled.
After reboot and clearing out temp files and cache then again rebooting, then attempting to reinstall itunes VER 6.0 just the plain version for windows, NOT the video version, i again got error message that itunes was unable to install on my PC.
PLEASE HELP.
i cannot seem to load in a successful ver of itunes to listen to music, nor uninstall/install quicktime.
FYI -
Quicktime will not work when opened through itunes and through start menu, but will work when opened in the program and actually clicking on the .exe button.
pls help! i just want regular ver of itunes without video now, just want to listen to music what i bought, thnx

YES it is a Windows 98 based software, since i was unable to find older ver of Quicktime, i used what i had.
Incidentally, i figured out that when i went to install the Video ver of itunes, the ver 6.0 did not completely uninstall, some files were somehow corrupted.
There is a round about fix located on the windows tech support section which deleted previous Windows installer programs that in turn deletes older versions of programs, you pick from a list that the program detects, and it will delete all older versions.
Here is the link, if you know anyone that needs it..
it fixed my PC, after using this program i was able to successfully install 1st- the standalone version of quicktime, then itunes without incident.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
bunny

ITunes will not launch - can't uninstall Quicktime

I'm really, really annoyed with iTunes.
Rebuilt computer and installed iTunes 7 on a fresh config after antivirus software and firewall were installed. Had sound problems but managed to fix them.
Rebooted and tried to open up iTunes - only to get an error, rebooted again, same thing. Tried opening Quicktime - same. Tried Quicktime settings from control panel - a Fatal error has occured.
Uninstalled iTunes, with an eye to trying to install it again. That worked, but when I tried to uninstall Quicktime it got half way, then "A fatal error has occured". Tried downloading and installing Quicktime without iTunes - that wouldn't even run.
Tried iTunes install anyway, but got the same problems as before. Tried v.6.5 - but that claimed the freshly downloaded file from Apple was corrupt.
I now cannot uninstall or use Quicktime, cannot use iTunes or update my iPods and am really fed up with Apple over this shoddy update.
I've searched through the support pages, but cannot find a fix for this problem.
I'd be happy to try any fixes that might be around, especially if it means I can get v.6.5 on my machine (which worked fine!)
For now, I'm going to be searching out another player for my audio and video.
Most dissapointed.

Tried opening Quicktime - same. Tried Quicktime settings from control panel - a Fatal error has occured.
that corresponds to a "standalone 1603" error message on earlier versions of the itunes and quicktime installers.
let's try this first.
here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
once we've got all the existing QuickTime scraped away, let's try a careful standalone QT 7.1.3 reinstall.
download and save a copy of the QT 7.1.3 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1.3 Installers … get the one that doesn’t mention itunes
if that install goes through okay, reboot the PC and try another itunes install. does that go through okay this time?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Error 2738-can't uninstall Quicktime

I am getting this error when I try to uninstall Quicktime. I tried to update to latest version and received this error as well.
Until Quicktime is properly installed, I cannot install Itunes.
I tried installing Itunes with Quicktime and get the same error with the Quicktime install.
Message was edited by: Richard Lara

I had the 2738 error for both Quicktime and Itunes. The solution of running the command; regsvr32 vbscript.dll in the system32 folder did not work for me.
I'm running Vista 64 Bit Home Edition. After much trail and error this is what worked.
open Command Prompt using a right click "Run as Administrator".
cd to C:\windows\syswow64
type- regsvr32 vbscript.dll, then hit enter.
This is not an official solution but it worked for my 64 bit system.

Can't upgrade iTunes... can't uninstall QuickTime

Help!!
I've missed a couple of upgrades to iTunes, waiting to investigate the problem - error 1322, a portion of the path exceeds the maximum length allowed by the system.
Now I think I've isolated it. If I try and uninstall Quicktime (version 7.1) I get the same problem.
So I think uninstalling and reinstalling Quicktime will help. But how do I do that - I can't get past the error.
Any experienced insights will be welcomed!
Thank you
Windows XP

I just solved a similar problem by using "Windows Install Clean Up" to completely remove my old version of Quicktime. Be very careful using this program, since it removes programs from the Window's registry. You can download it from Microsoft's web site.
http://support.microsoft.com/kb/290301
Be sure to carefully read all the instructions on the webpage before using the program.
Run the "Windows Install Clean Up" program.
Select Quicktime and remove it. Don't select anything else!
After this, try updating iTunes. I hope it works for you.
Dell Windows XP Pro
Dell Windows XP Pro

Can't install iTunes 6.0.2.23 and can't uninstall QuickTime

help!!! i can't uninstall quicktime 7.0.2 (tried from control panel), which was included in my pc when i bought it, in order to install the newest version of itunes/quicktime. i would try lorraine's fix but can't even manually uninstall qt. got an error message "cannot delet file: cannot read from source file or disk". old version of itunes is gone, couldn't reinstall qt 7.0.2 (to try & repair), and remove apple itunes from NIS. i'd be grateful for any help.

HELP!!! this is driving me crazy...does anybody know how to fix this problem. how do i uninstall old version of QT in order to upgrade to the stand alone QuickTime and newest version of iTunes? I've already tried to manually delete the QT files and folders but got an error message. This totally *****! Both Apple & Windows support are pointing to each other for fixes.

TS1717 Itunes stops working. I have tried uninstalling, quicktime and more, nothing works. HELP!

itunes stops working, cannot play video. I have tried uninstalling, quicktime and more to no avail. HELP!

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Error Number: 0x80040707 while uninstalling quicktime

I'm trying to uninstall quicktime so that i can do something about my itunes which isn't working properly (love how everything is connected huh?) Newayz i get that error and says that
"DLL function call crashed: QTInstallCode.Quicktime...."(it goes off the edge of the screen)
little help please. Thanks

+I have iTunes loaded on my administrator account. I want to load iTunes on my sons account so he can use his new iPod. I made his account an administrator account so we could load iTunes and have his iPod recognized on this computer. Installation stops with "Error number:0x80040707 while loading iTunes" displayed. When I click OK the next window says "Access Denied" and we're done.+
Gosh, but it's been a long time since I've seen that error message code in this context ... (You've presumably got an iTunes version 6.0.5.20 or lower installed in your User account?) But it was certainly possible to get one flavor of the 0x80040707 (there were a bunch of different varieties, distinguished by the details of the error message text) if you had an older version of iTunes installed in one user account, and then tried to install a higher version in a different user account.
Porcupine is correct here. You don't have to install iTunes in a different user account to use it there, so long as it is already installed in a different one. There's details here:
How to use multiple iPods with one computer
If you have to upgrade iTunes to use the new ipod, I'd first try doing the upgrade from inside your account rather than his. Does that get you past the 0x80040707?

Trouble uninstalling quicktime

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