Trouble Whitelisting E-mail Server IP

In the hopes of attracting Verizon problem-solvers, I'm posting here as a Verizon customer and owner of a small business.  I own my own business domain, but my e-mail server is owned by a parent company and all outgoing e-mail goes through that company's e-mail server.  
  All of my outgoing business e-mail to Verizon addresses suddenly started to get blocked today by Verizon anti-spam.  I listed my e-mail provider's IP of the e-mail server, following Verizon's suggestion to submit it for whitelisting.  Twice it was rejected with the following reply: 
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned.
  So far as I know, the IP is static.  Also, the IP is not blacklisted (verified this at http://whatismyipaddress.com/blacklist-check).  
My e-mail host threw up its hands, staing that my 'clients' should pick a different e-mail provider, i.e., not Verizon.  Uh, no.  Any ideas about getting on Verizon's WhiteList?
Thanks.

Since you are syncing with iCloud why don't you try to delete the Gmail account and try to send your mac mail. If mail goes through okay once the Gmail is gone then you can add Gmail back and all of your mail will also come back. See if that works for you.

Similar Messages

  • Unable to whitelist our mail server IP

    Hi,
    I hope Verizon Support staff will see this message as it is practically our last resort.
    Ever since we upgraded our dedicated server used as both web and mail server for the domain kraisoft.com (which inflicted IP address change) all emails sent out from this server to Verizon customers are being rejected with the following bounce message:
    host relay.verizon.net[206.46.232.11] refused to talk to me:
    571 Email from 69.64.78.50 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 150330
    Any attempts to whitelist our server using the above-mentioned form end up within several minutes with seemingy automatic (judging by its uselessness and the time taken to investigate) reply:
    Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
    No Reverse Hostname associated with your IP address.
    Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form.
    Sincerely,
    Verizon Online Security
    Any attempts to reply to this message, or use "this form", or email [email protected] quoted in the message end in complete and total silence.
    Needless to say the IP adress in question - 69.64.78.50 -
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    2. Isn't by any means a dynamic IP. It is a static IP, one of the 4 assigned to the server by the hoster.
    3. ANY available tool (online or command-line) will show within seconds that  a proper reverse hostname kraisoft.com is assosiated with the IP address in question 69.64.78.50 so the reply is obviously irrelevant.
    This is getting extremely frustrating and we'd be very, very grateful if this issue could be escalated to someone who can provide some additional info or resolve the issue.
    Thank you.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Unable to whitelist my mail server

    I am a Verizon customer for both FIOS and wireless, but this post is not really related to either service.
    The problem is that my company's email server seems to have been blacklisted by Verizon, so we can't send mail to Verizon customers. All mail is returned with this message:
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    After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: 
    Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
    No Reverse Hostname associated with your IP address.
    Once you have addressed any security-related issues on your network, you should  contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
    Note that there is no other way to contact Verizon Online Security to follow up beyond this, so all you can do is submit the same form again. Also note that the autoresponse comes very quickly after submitting the form, so obviously there is no "investigation" going on whatsoever.
    The truth is that neither of the stated reasons in the form mail above are even remotely true or accurate. Our server does not have a dynamically assigned IP address, and it does have a properly configured reverse host name. We have done a full security audit of our server, and there are no spam issues whatsoever. We've been in business for over 10 years, our server passes all security and RBL tests, and there is no reason that I can see to suddenly blacklist our mail server.
    Reviewing similar posts in this forum tells me that this is a common problem that has been going on for years, but I can't find any actual solution posted anywhere. Is there any way to escalate this case to someone who can actually help me get it sorted out? This is really frustrating.
    Thanks in advance....

    Hi spilon,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Mail trouble with outgoing mail server

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    When I try to send gmail I get an error message 'your acc does not have a preferred outgoing mail server'? I've had this before but can't remember what to do.Thanks.

    Who is your ISP? Normally they provide you the information you need when you sign up with one, i.e. user name and password, email address, smtp server address, pop and imap server addresses, authentification requirements, etc.
    If you haven't got that information to hand it's normally available with a quick Google search.
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  • How to whitelist my Mail server IP range with microsoft

    Hello ,
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    Original-Recipient: rfc822;[email protected]
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    pls guide how and with whom we can take up in Microsoft , our users will able to communicate to hotmail / Live Ids .
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    Hi Mallory,
    Did you get any bounce back message when sending mail to Microsoft ?
    I recommend you send a message to
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    The Microsoft Online Services Technical Support will help you to remove your ip from black list.
    Here is a similar thread for your reference:
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    Hello, Welcome to discussions.
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    $CONF['show_password'] = 'NO';
    $CONF['page_size'] = '10';
    $CONF['default_aliases'] = array (
    'abuse' => '[email protected]',
    'hostmaster' => '[email protected]',
    'postmaster' => '[email protected]',
    'webmaster' => '[email protected]'
    $CONF['domain_path'] = 'NO';
    $CONF['domain_in_mailbox'] = 'YES';
    $CONF['maildir_name_hook'] = 'NO';
    $CONF['aliases'] = '10';
    $CONF['mailboxes'] = '10';
    $CONF['maxquota'] = '10';
    $CONF['quota'] = 'NO';
    $CONF['quota_multiplier'] = '1024000';
    $CONF['transport'] = 'NO';
    $CONF['transport_options'] = array (
    'virtual', // for virtual accounts
    'local', // for system accounts
    'relay' // for backup mx
    $CONF['transport_default'] = 'virtual';
    $CONF['vacation'] = 'NO';
    $CONF['vacation_domain'] = 'autoreply.change-this-to-your.domain.tld';
    $CONF['vacation_control'] ='YES';
    $CONF['vacation_control_admin'] = 'YES';
    $CONF['alias_control'] = 'NO';
    $CONF['alias_control_admin'] = 'NO';
    $CONF['special_alias_control'] = 'NO';
    $CONF['alias_goto_limit'] = '0';
    $CONF['alias_domain'] = 'YES';
    $CONF['backup'] = 'YES';
    $CONF['sendmail'] = 'YES';
    $CONF['logging'] = 'YES';
    $CONF['fetchmail'] = 'YES';
    $CONF['fetchmail_extra_options'] = 'NO';
    $CONF['show_header_text'] = 'NO';
    $CONF['header_text'] = ':: Postfix Admin ::';
    $CONF['user_footer_link'] = "[url]http://mydomain.com[/url]";
    $CONF['show_footer_text'] = 'YES';
    $CONF['footer_text'] = 'Return to mydomain.com';
    $CONF['footer_link'] = '[url]http://mydomain.com[/url]';
    $CONF['welcome_text'] = <<<EOM
    Welcome to your new account.
    EOM;
    $CONF['emailcheck_resolve_domain']='YES';
    $CONF['show_status']='NO';
    $CONF['show_status_key']='NO';
    $CONF['show_status_text']='&nbsp;&nbsp;';
    $CONF['show_undeliverable']='NO';
    $CONF['show_undeliverable_color']='tomato';
    $CONF['show_undeliverable_exceptions']=array("unixmail.domain.ext","exchangeserver.domain.ext","gmail.com");
    $CONF['show_popimap']='NO';
    $CONF['show_popimap_color']='darkgrey';
    $CONF['show_custom_domains']=array("subdomain.domain.ext","domain2.ext");
    $CONF['show_custom_colors']=array("lightgreen","lightblue");
    $CONF['recipient_delimiter'] = "";
    $CONF['create_mailbox_subdirs_prefix']='INBOX.';
    $CONF['used_quotas'] = 'NO';
    $CONF['new_quota_table'] = 'NO';
    $CONF['theme_logo'] = 'images/logo-default.png';
    $CONF['theme_css'] = 'css/default.css';
    $CONF['xmlrpc_enabled'] = false;
    if (file_exists(dirname(__FILE__) . '/config.local.php')) {
    include(dirname(__FILE__) . '/config.local.php');
    $CONF['domain_path'] = 'YES';
    $CONF['domain_in_mailbox'] = 'YES';
    $CONF['database_type'] = 'mysqli';
    $CONF['database_host'] = 'localhost';
    $CONF['database_user'] = 'postfix_user';
    $CONF['database_password'] = 'm/<~VN4XQ!G=jE[A/-';
    $CONF['database_name'] = 'postfix_db';
    - I went to domain/postfixAdmin/setup.php and domain/roundcube/installer/ and everything was ok.
    db.inc.php (roundcube):
    <?php
    $rcmail_config = array();
    $rcmail_config['db_dsnw'] = 'mysql://roundcube_user:%3D%29CYbd9bK%210Z7%29AsWU@localhost/roundcube_db';
    $rcmail_config['db_dsnr'] = '';
    $rcmail_config['db_persistent'] = FALSE;
    $rcmail_config['db_table_users'] = 'users';
    $rcmail_config['db_table_identities'] = 'identities';
    $rcmail_config['db_table_contacts'] = 'contacts';
    $rcmail_config['db_table_contactgroups'] = 'contactgroups';
    $rcmail_config['db_table_contactgroupmembers'] = 'contactgroupmembers';
    $rcmail_config['db_table_session'] = 'session';
    $rcmail_config['db_table_cache'] = 'cache';
    $rcmail_config['db_table_cache_index'] = 'cache_index';
    $rcmail_config['db_table_cache_thread'] = 'cache_thread';
    $rcmail_config['db_table_cache_messages'] = 'cache_messages';
    $rcmail_config['db_table_dictionary'] = 'dictionary';
    $rcmail_config['db_table_searches'] = 'searches';
    $rcmail_config['db_table_system'] = 'system';
    $rcmail_config['db_sequence_users'] = 'user_ids';
    $rcmail_config['db_sequence_identities'] = 'identity_ids';
    $rcmail_config['db_sequence_contacts'] = 'contact_ids';
    $rcmail_config['db_sequence_contactgroups'] = 'contactgroups_ids';
    $rcmail_config['db_sequence_searches'] = 'search_ids';
    main.inc.php(roundcube):
    <?php
    $rcmail_config = array();
    $rcmail_config['debug_level'] = 5;
    $rcmail_config['log_driver'] = 'file';
    $rcmail_config['log_date_format'] = 'd-M-Y H:i:s O';
    $rcmail_config['syslog_id'] = 'roundcube';
    $rcmail_config['syslog_facility'] = LOG_USER;
    $rcmail_config['smtp_log'] = true;
    $rcmail_config['log_logins'] = false;
    $rcmail_config['log_session'] = false;
    $rcmail_config['sql_debug'] = false;
    $rcmail_config['imap_debug'] = false;
    $rcmail_config['ldap_debug'] = false;
    $rcmail_config['smtp_debug'] = false;
    $rcmail_config['default_host'] = 'tls://localhost/';
    $rcmail_config['default_port'] = 993;
    $rcmail_config['imap_auth_type'] = null;
    $rcmail_config['imap_delimiter'] = null;
    $rcmail_config['imap_ns_personal'] = null;
    $rcmail_config['imap_ns_other'] = null;
    $rcmail_config['imap_ns_shared'] = null;
    $rcmail_config['imap_force_caps'] = false;
    $rcmail_config['imap_force_lsub'] = false;
    $rcmail_config['imap_force_ns'] = false;
    $rcmail_config['imap_timeout'] = 0;
    $rcmail_config['imap_auth_cid'] = null;
    $rcmail_config['imap_auth_pw'] = null;
    $rcmail_config['imap_cache'] = null;
    $rcmail_config['messages_cache'] = false;
    $rcmail_config['smtp_server'] = 'tls://localhost/';
    $rcmail_config['smtp_port'] = 587;
    $rcmail_config['smtp_user'] = '';
    $rcmail_config['smtp_pass'] = '';
    $rcmail_config['smtp_auth_type'] = '';
    $rcmail_config['smtp_auth_cid'] = null;
    $rcmail_config['smtp_auth_pw'] = null;
    $rcmail_config['smtp_helo_host'] = '';
    $rcmail_config['smtp_timeout'] = 0;
    $rcmail_config['enable_installer'] = false;
    $rcmail_config['dont_override'] = array();
    $rcmail_config['support_url'] = '';
    $rcmail_config['skin_logo'] = 'sorrybutnocookie';
    $rcmail_config['auto_create_user'] = true;
    $rcmail_config['user_aliases'] = false;
    $rcmail_config['log_dir'] = 'logs/';
    $rcmail_config['temp_dir'] = 'temp/';
    $rcmail_config['message_cache_lifetime'] = '10d';
    $rcmail_config['force_https'] = false;
    $rcmail_config['use_https'] = false;
    $rcmail_config['login_autocomplete'] = 0;
    $rcmail_config['login_lc'] = 2;
    $rcmail_config['skin_include_php'] = false;
    $rcmail_config['display_version'] = false;
    $rcmail_config['session_lifetime'] = 10;
    $rcmail_config['session_domain'] = '';
    $rcmail_config['session_name'] = null;
    $rcmail_config['session_auth_name'] = null;
    $rcmail_config['session_path'] = null;
    $rcmail_config['session_storage'] = 'db';
    $rcmail_config['memcache_hosts'] = null;
    $rcmail_config['ip_check'] = true;
    $rcmail_config['referer_check'] = false;
    $rcmail_config['x_frame_options'] = 'sameorigin';
    $rcmail_config['des_key'] = '0JaV%FnEivx9e+JdH2g*?n3n';
    $rcmail_config['username_domain'] = '';
    $rcmail_config['mail_domain'] = '';
    $rcmail_config['password_charset'] = 'ISO-8859-1';
    $rcmail_config['sendmail_delay'] = 0;
    $rcmail_config['max_recipients'] = 0;
    $rcmail_config['max_group_members'] = 0;
    $rcmail_config['useragent'] = 'Roundcube Webmail/'.RCMAIL_VERSION;
    $rcmail_config['product_name'] = 'Test';
    $rcmail_config['include_host_config'] = false;
    $rcmail_config['generic_message_footer'] = '';
    $rcmail_config['generic_message_footer_html'] = '';
    $rcmail_config['http_received_header'] = false;
    $rcmail_config['http_received_header_encrypt'] = false;
    $rcmail_config['mail_header_delimiter'] = NULL;
    $rcmail_config['line_length'] = 72;
    $rcmail_config['send_format_flowed'] = true;
    $rcmail_config['mdn_use_from'] = false;
    $rcmail_config['identities_level'] = 0;
    $rcmail_config['client_mimetypes'] = null;
    $rcmail_config['mime_magic'] = null;
    $rcmail_config['mime_types'] = null;
    $rcmail_config['im_identify_path'] = null;
    $rcmail_config['im_convert_path'] = null;
    $rcmail_config['image_thumbnail_size'] = 240;
    $rcmail_config['contact_photo_size'] = 160;
    $rcmail_config['email_dns_check'] = false;
    $rcmail_config['no_save_sent_messages'] = false;
    $rcmail_config['plugins'] = array();
    $rcmail_config['message_sort_col'] = '';
    $rcmail_config['message_sort_order'] = 'DESC';
    $rcmail_config['list_cols'] = array('subject', 'status', 'fromto', 'date', 'size', 'flag', 'attachment');
    $rcmail_config['language'] = null;
    $rcmail_config['date_format'] = 'Y-m-d';
    $rcmail_config['date_formats'] = array('Y-m-d', 'Y/m/d', 'Y.m.d', 'd-m-Y', 'd/m/Y', 'd.m.Y', 'j.n.Y');
    $rcmail_config['time_format'] = 'H:i';
    $rcmail_config['time_formats'] = array('G:i', 'H:i', 'g:i a', 'h:i A');
    $rcmail_config['date_short'] = 'D H:i';
    $rcmail_config['date_long'] = 'Y-m-d H:i';
    $rcmail_config['drafts_mbox'] = 'Drafts';
    $rcmail_config['junk_mbox'] = 'Junk';
    $rcmail_config['sent_mbox'] = 'Sent';
    $rcmail_config['trash_mbox'] = 'Trash';
    $rcmail_config['default_folders'] = array('INBOX', 'Drafts', 'Sent', 'Junk', 'Trash');
    $rcmail_config['create_default_folders'] = false;
    $rcmail_config['protect_default_folders'] = true;
    $rcmail_config['quota_zero_as_unlimited'] = false;
    $rcmail_config['enable_spellcheck'] = false;
    $rcmail_config['spellcheck_dictionary'] = false;
    $rcmail_config['spellcheck_engine'] = 'googie';
    $rcmail_config['spellcheck_uri'] = '';
    $rcmail_config['spellcheck_languages'] = NULL;
    $rcmail_config['spellcheck_ignore_caps'] = false;
    $rcmail_config['spellcheck_ignore_nums'] = false;
    $rcmail_config['spellcheck_ignore_syms'] = false;
    $rcmail_config['recipients_separator'] = ',';
    $rcmail_config['max_pagesize'] = 200;
    $rcmail_config['min_refresh_interval'] = 60;
    $rcmail_config['upload_progress'] = false;
    $rcmail_config['undo_timeout'] = 0;
    $rcmail_config['address_book_type'] = 'sql';
    $rcmail_config['ldap_public'] = array();
    $rcmail_config['autocomplete_addressbooks'] = array('sql');
    $rcmail_config['autocomplete_min_length'] = 1;
    $rcmail_config['autocomplete_threads'] = 0;
    $rcmail_config['autocomplete_max'] = 15;
    $rcmail_config['address_template'] = '{street}<br/>{locality} {zipcode}<br/>{country} {region}';
    $rcmail_config['addressbook_search_mode'] = 0;
    $rcmail_config['default_charset'] = 'ISO-8859-1';
    $rcmail_config['skin'] = 'larry';
    $rcmail_config['mail_pagesize'] = 50;
    $rcmail_config['addressbook_pagesize'] = 50;
    $rcmail_config['addressbook_sort_col'] = 'surname';
    $rcmail_config['addressbook_name_listing'] = 0;
    $rcmail_config['timezone'] = 'auto';
    $rcmail_config['prefer_html'] = true;
    $rcmail_config['show_images'] = 0;
    $rcmail_config['message_extwin'] = false;
    $rcmail_config['compose_extwin'] = false;
    $rcmail_config['htmleditor'] = 0;
    $rcmail_config['prettydate'] = true;
    $rcmail_config['draft_autosave'] = 300;
    $rcmail_config['preview_pane'] = false;
    $rcmail_config['preview_pane_mark_read'] = 0;
    $rcmail_config['logout_purge'] = false;
    $rcmail_config['logout_expunge'] = false;
    $rcmail_config['inline_images'] = true;
    $rcmail_config['mime_param_folding'] = 0;
    $rcmail_config['skip_deleted'] = false;
    $rcmail_config['read_when_deleted'] = true;
    $rcmail_config['flag_for_deletion'] = false;
    $rcmail_config['refresh_interval'] = 60;
    $rcmail_config['check_all_folders'] = false;
    $rcmail_config['display_next'] = true;
    $rcmail_config['autoexpand_threads'] = 0;
    $rcmail_config['reply_mode'] = 0;
    $rcmail_config['strip_existing_sig'] = true;
    $rcmail_config['show_sig'] = 1;
    $rcmail_config['force_7bit'] = false;
    $rcmail_config['search_mods'] = null;
    $rcmail_config['addressbook_search_mods'] = null;
    $rcmail_config['delete_always'] = false;
    $rcmail_config['delete_junk'] = false;
    $rcmail_config['mdn_requests'] = 0;
    $rcmail_config['mdn_default'] = 0;
    $rcmail_config['dsn_default'] = 0;
    $rcmail_config['reply_same_folder'] = false;
    $rcmail_config['forward_attachment'] = false;
    $rcmail_config['default_addressbook'] = null;
    $rcmail_config['spellcheck_before_send'] = false;
    $rcmail_config['autocomplete_single'] = false;
    $rcmail_config['default_font'] = 'Verdana';
    - From what i can see, postfixadmin used and populated its database, but not roundcube.
    - I can open postfixadmin and log in with no apparent errors (not that i know what to do with it instead of roundcube, but at least works...)
    - Whenever i open roundcube it begins to output errors everywhere about db connection (I was only able after changing its .htaccess to Allow from all, is it a bad idea?)
    DB Error in /usr/share/webapps/roundcubemail/program/lib/Roundcube/rcube_db.php (416): [1146] Table 'roundcube_db.session' doesn't exist (SQL Query: SELECT vars, ip, changed FROM session WHERE sess_id = 'pq5ofv7ja0gh2sunsg38jmd3g1')
    Warning: session_start(): Cannot send session cache limiter - headers already sent in /usr/share/webapps/roundcubemail/program/lib/Roundcube/rcube.php on line 445
    DB Error: [1146] Table 'roundcube_db.session' doesn't exist
    DATABASE ERROR: CONNECTION FAILED!
    Unable to connect to the database!
    Please contact your server-administrator.
    DB Error in /usr/share/webapps/roundcubemail/program/lib/Roundcube/rcube_db.php (416): [1146] Table 'roundcube_db.session' doesn't exist (SQL Query: INSERT INTO session (sess_id, vars, ip, created, changed) VALUES ('pq5ofv7ja0gh2sunsg38jmd3g1', 'dGVtcHxiOjE7bGFuZ3VhZ2V8czo1OiJlbl9VUyI7dGFza3xzOjU6ImxvZ2luIjs=', 'xxx.xxx.xxx.xxx', '2014-02-08 07:34:46', '2014-02-08 07:34:46'))
    Thats all i know. Whats wrong? (i already tried to set db logins with no pw at all, but still with the same problems)
    How far am i to be able to send/receive one email? Please, tell me i am close...
    Mail servers could be so much more linear to set up
    Thanks for your help. Time to get some sleep!

    The roundcube db schema needs to setup manually. See /usr/share/webapps/roundcube/INSTALL
    Also, from your /etc/webapps/postfixadmin/config.inc.php:
    $CONF['domain_path'] = 'NO';
    $CONF['domain_in_mailbox'] = 'YES';
    $CONF['maildir_name_hook'] = 'NO';
    ..which results in /var/mail/vmail/[email protected]
    From your dovecot.conf
    mail_home = /var/mail/vmail/%d/%u
    ...which results in /var/mail/vmail/domain.com/user
    That doesn't fit together.

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