Trouble with AppWorld 3.0 on Blackberry 9300

I have a Blackberry Curve 9300. I'm having issues with Appworld. I installed 16 apps and after i restart my phone Appworld says I don't have any apps installed. I wiped my phone using bbsak and reinstalled apps. Same thing happed. I am currently using Appworld 2.1.4.9 and its working perfectly.I'm assuming this is a bug or something. I am using OS 5.0.0.846. Thanks for any help

Hi Biker592,
Using App World 3.0 I would try reinserting the battery and clearing the App World cache then refreshing your applications list. The applications should then show in the list. http://bit.ly/kga5qH
-FS
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Similar Messages

Problem with the trackpad on my Blackberry 9300

Can somebody help me?
The trackpad on my blackberry Curve 9300 has been frozen for over 12hours now and its simply not working,totally frozen. i have tried removing the battery but it wont work still. Any solutions to this problem ?

I have the exact same problem. My phone has not been disassembled, and I have had it since new - about a year. A few weeks ago the problem started. Left on its own, the phone will sometimes scroll upwards all by itself. When I scroll downwards I have to keep the trackpad covered to prevent it from jumping back up. If the light catches it a certain way, this can trigger it to start scrolling upwards.I took it in to the retailer, and they said I should remove the battery, and also, update the software. I did both, but no change. I can make it better by putting a piece of scotch tape on part of the track pad, but it soon comes loose and is not a good solution.
I read somewhere that you can buy your own trackpad not too expensively and replace it. If so, where do you get it, how do you fit it, and can you get the cost covered if still under warranty? This is a product defect of some kind, I dont accept that I need to pay for the fix if I'm still in warranty. I would rather not send it away for a period of time to be fixed. My retailer claims no knowledge of the problem. I would really appreciate some ideas from an expert! Thanks in advance.

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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I am having trouble with Blackberry Desktop. With this o...

I am having trouble with Blackberry Desktop. With this other issues came up. I been trying to get help with this website but it is impossible. I need help now and can't seem to find someone to call. Where can i call? the internet help is worthless to me and i am really frustrated.

Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Trouble with my blackberry

Hi there.
I'm having a lot of trouble with my blackberry. Firstly all of my top button (calling, ending call, home button, return button) are not working. Secondly my screen isn't turning on at all times it just stays black. I'd appreciate any assistance that you could provide me with.
Thank You

Hey doaa44,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would first suggest creating a backup of your data by using BlackBerry Desktop Software. (Go to Device>Backup)
Then follow the steps in this KB article and test the performance of the BlackBerry Torch 9800 (especially the screen and front buttons) prior to restoring any data&colon; www.blackberry.com/btsc/KB11320
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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BlackBerry 9300 freezes all the time with a clock/timer in the middle of the screen

Device info
Your carrier: Vodacom
Model info and OS version:
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80
Apps and free space
Application memory free 44.2 MB
SD Card 2 GB, 1.4 free
Removed battery for an hour and put it back, still freezes.
Removed the SD Card, still freezes.
Other than the required, the optional are: I always close an app after using it
TTY Support
App World
BB Identity
BB Maps
BB Protect
Documents to go
Facebook
Free Chess
Google Talk
Opera Mini
Password Keeper
Whatsapp
Word Mole
The BB is brand new, only 2 weeks old, last week I played the first song and it froze a little every 30 minutes. Now it freezes all the time.
When I bought it the battery lasted 12 hours, now it is down to 3 hours. I removed settings that use up battery power ie. no vibration, low volume, no email notification, I go online quick and close the browser.
1. Why does it freeze?
2. Is 3-4 hours battery life normal? When I got to bed, I charge it fully. I wake up 4 hours later and the battery power is gone (without usage).
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80

Please help!! My 9300 started freezing a while ago and its just getting worse! Every few seconds it will freeze for a minute or so. I can't clear my events log because when i press alt lg lg it only goes to a search menu. How do I fix this??

Payment trouble on appworld error id 10000

The appworld is not validating my credit card and I am sure there is nothing wrong with it. I have been using it IPAD for 1 year now. I can not get the payments through paypal as well. I have no trouble with moneybrookers. I need a solution as I can only use the free Apps for now.
If you have the same problem, please reply to the post so that Blackberry and the developers can estimate the amount of revenue loss.
Thanks for your support

I have been in a long-running battle with customer support regardfing error 13000.To make a long story short, signing into to App World and seting up my payment options using my PC's browser seemed to work for me - then waiting an hour. They seem to be aware of the problem now but they really need to fix App World on the PlayBook so that can check our payment status directly form the device. Here is a snippet of my last communicqtion from customer support.
----- Original Message -----
From: "BlackBerry Customer Support" <[email protected]>
To: xxxxxxx>
Sent: Thursday, June 16, 2011 8:58 PM
Subject: RE: Re: INC000022927590 - Unable to purchase application.
Hello Maurice,
Thank you very much for taking time to reply.
Your valuable feedback has really been quite helpful to improvise our technical support protocols.
I have already forwarded your valuable comments regarding the error 13000 to our internal knowledge base process team for their review and to see if they could possibly have it amended in our public article on the error.
Please do let me know if you have any other concerns or questions that we could address.
Have a great day ahead!
Best Regards,
Pramod
Team Lead - BlackBerry Technical Support
Research In Motion Singapore Pte. Limited
-----Original Message-----
From: xxxxx
Sent: 6/16/2011 8:28:41 PM
To: [email protected]
Cc:
Subject: Re: INC000022927590 - Unable to purchase application.
Thanks for this update!
The KB wording reflects exactly what happend to me after my bbid was
re-created and I had set my payment options via my desk-top computer's
browser.
However, I encountered the initial problem using a bbid that I had set up
some time ago and (apperently) the payment options had not been set up
properly at the time it was created. In this case, advising the customer to
wait an hour would not solve the problem. It would improve the palybook app
world experience greatly if the cryptic 13000 message could be modified to
invite the customer to check her payment options via her pc in the case that
there was not a recent change AND to wait an hour for any changes to
propagate. Even better would be if a playbook dialog would automatically
open to allow the customer to check payment options directly on the device
and also advising him to wait a while before reattempting the purchase.
I hope this has been helpful.
Maurice
In the dark and need a sky map?
Discover What's up at App World.
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Trouble with Nokia Software updater software

Hi
I have trouble with my Nokia software updater.
It "freezes" in detecting your phone picture.
Everytime there is a new version of NSU and first time I run it after installing/upgrading it works fine. But when I run it one more time it freezes.
Anybody who could help me???
I have a Nokia N80
Regards
Ståle

tried reinstalling the software?
what is ur pc spec? does it meet the minimum requirements
Blackberry Bold

Problems with the location on facebook blackberry z10

hi ,
my blackberry z10 facebook application doesn't show my location when i update a status or a check-in
i will be pleased if you could help me to solve this issue

This is a known problem with Internet Explorer 11, which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
I'm not big on "pretending" so I recommend actually using another browser.
Firefox (from Mozilla)
Opera (from Opera)
Safari (from Apple)
Chrome (from Google)
ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

Trouble with error message on desktop manager

Hi,
I am having some trouble with an error message I am getting when I try to sync my 8530 Curve with MS Outlook 2010. It was working just fine and now I am receiving the error message "error code- 0x80043ade. Check documentation" Any advice?
Thanks!
Solved!
Go to Solution.

I had the same issue when I first tried to synchronize. The issue for me was when the BlackBerry Desktop Software had updated to Version 6, it left the older version - Version 5 - on my computer. If you go into the Control Panel on your computer and uninstall Version 5, and try re-synchronizing, it should work!
Hope this helps!
I hope my response helped you! If you like it, give me a kudo!

Faulty In-Warranty Blackberry 9300 - What do we do?

Hi, I am new to the forum so forgiv me if there is an obvious answer to this.
We have a faulty Blackberry 9300 that we purchased in early December 2010.
There is bad distortion, keeps call failing and freezing.
The supplier that we purchased it from will not take it back as is beyond their 30-day purchase period and we are now stuck with what we can do.
Can anyone please let us know what we can do or where we can send it as should still be under manufacturer warranty?
Thanks.

Hi
Sorry to hear of your difficulty.
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem.
If not, then more information will be needed before making suggestions. Please provide as much as you are able of the the following
Blackberry Model.
Carrier Name.
Do you have a Data Plan?
Operating System Version go to Menu > Options > About - it looks like v5.0.0.681
Memory for Device and SD Card Options > Memory
Any error statement or code.
The Exact nature of problem - the more info the better.
When this started and whether it started just after an update or new App download and which App/s theme/s download.
Blackberry Best Advice - Back-up weekly
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Blackberry 9300 solution for mep code (0 left)

Hi
Blackberry 9300 solution for mep code (0 left)
Help me please
Thanks...

Hi and Welcome to the Forums!
With zero tries left, there is only one official solution -- sending your BB to the RIM factory to have it totally reset. Your methods of requesting this service are the same as for all BB service...via your wireless service provider. If they refuse or if you have no warranty (due to a variety of reasons, this can be the case), then you must request this via paid incident support:
http://us.blackberry.com/support/programs/technical/incident.jsp
Be advised that, while I have no personal experience with this, it is my opinion that the cost of having this done will exceed the cost of just buying a new BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry 9300 White Screen Solution?

Device info
Carrier: Three UK
Blackberry 9300 OS Version 6.0 Bundle 2534 (v6.0.0.570,Platform 6.6.0.212)
Apps and free space
Free Memory on Device: 64134824 Bytes
Did a battery pull fix your issue? Temporarily
Apps installed and their version if possible. (Go to Settings, then Options, then applications):
WhatsApp, BlackBerry Messenger, Twitter, Screen Muncher
My Question is if anyone can help me with the White Screen issue I am having, I took my phone into a shop to get it repaired the water indication on the screen had changed to pink and they said that they will clean the device and get rid of any water damage, before I had it cleaned it would go white screen very often but now it has been cleaned it I can use the phone it only seems to do it when I attempt to make a call, I have to perform a battery pull to get rid of the solid white screen, then when I restart the phone it lets me make a call. The staff in the shop I took it to said the screen seems to be working perfectly fine and that if the clean does not fix it then I will have to have the screen replaced which I dont see will help if it is working fine.
So I would really appreciate any help with this problem
Thanks

Hi Noncommercial,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing the white screen to occur on your BlackBerry® Curve™ 9300 smartphone, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry 9300 g3 curve and Eduroam

I have recently bought a Blackberry 9300 3g curve but I am not able to connect to Eduroam at my work (University of Twente) and I am frustrated. I tried several things but simply it did not connect. However, I can connect to the WiFi network of the university if I login as a guest. But it is valid for one day only. I am sure that some one must have found a way to connect to Eduroam in the Netherlands and will be very grateful if you can help me in setting up my blackberry.

clarereardon wrote:
Hi,
My sons phone was working fine and then his screen is now black, the keys still light up and when you call the phone it rings as normal and you can answer it, and it beeps when you get a bbm message, but you can not view anything on the screen - any idea's on what could be the matter>
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry 9300...access to BTFON

I have a Vodafone Blackberry 9300 with BT Openzone access as part of my Vodafone contract.
I also have a BT Total Broadband package for my home landline & internet access.
I don't seem to be ale to access the BT FON service even though I am entitled to free access to it via my BT Broadband package.
The customer service team at BT have advised me to enter the required email address & password in order to log in the BT FON but it just isn't working? Do I need some kind of APP for my Blackberry?

Same problem with my Blackberry 9700 being unable to access BTfon. It can connect to the hub but no login or internet access. Just waisted 30 minutes waiting to get through to tech support only to be told 'well if you have cleared the cache and history on your device then theres not a lot I can help you with'. I asked the guy when is the app being released for the blackberry and the reply was ' what app?'.
Coming on top of shoddy customer service, duff information, being given the wrong internet and phone package that I signed up for, refusing outright to amend my package, the Blackberry issue is the icing on the cake. Ive been with BT for 3 weeks now and I'm weighing up just paying the extra just to get shot of my 12 month contract. The first and last time I will ever sign up with BT again unless there is a complete rethink on their customer service and tech support and actually put the customer first. They seem to set a low standard and fail to achieve it. As long as mugs keep signing up they'll keep taking the money and remain the same.

Trouble with AppWorld 3.0 on Blackberry 9300

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