Trouble with HP Media Smart Photos
My HP Media Smart Photos has suddenly stopped working. When I try to open my photos, it stays on for a few seconds and then closes. I am thinking that I need to re-install the Media Smart Photo software; however, I have to uninstall the old software before I can re-install. Won't I lose the photos that I have previously imported into Media Smart?
Second question: has anyone had this problem with Media Smart Photos closing after a few seconds?
Windows 7 64-bit; HP Pavilion dv6t-3100 Entertainment Notebook PC
This question was solved.
View Solution.
Hi,
It does sound like the existing installation of MediaSmart Photo is corrupt, however the software only indexes images that are present on your hard drive, so uninstalling then reinstalling this product will not result in the loss of any pictures.
Note that when the reinstalling has completed, launch the software and let it re-index your media files - this can take a few minutes depending on the number of images.
Regards,
DP-K
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Hello RamonGon,
Here is a thread with a similar issue you are experiencing.
http://goo.gl/orWLF
I would perform the same steps as outlined that worked for the other customer.
Reinstall the application with Recovery Manager
Restart the PC
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I am an HP employee.
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****Please mark Accept As Solution if it solves your problem****
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You can contact HP support at any time for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
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