Troubles with international sims

Purchased phone (3GS) unlocked, outright so no contract from Apple store in Australia.
Living in Denmark now and phone won't accept Danish sims. Guys in phone shop say phone is actually locked and he doesn't understand how it could be if it was supposed to be off contract. Software updates have been done regularly.  They think that it shouldn't come up "connect to iTunes" when the Danish sim is installed.
Any hints would be welcome.

Have you made any progress with this? I have had what sounds like a similar issue when upgrading from 3.1.1sp2 to 3.2.2.
Keep us posted :-)

Similar Messages

  • Having trouble with international sim. Purchased phone unlocked, no contract from Apple store in Australia. Living in Denmark now and phone won't accept Danish sims. Guys in phone shop say phone is actually locked. Any hints would be welcome.

    Purchased phone (3GS) unlocked, outright so no contract from Apple store in Australia.
    Living in Denmark now and phone won't accept Danish sims. Guys in phone shop say phone is actually locked and he doesn't understand how it could be if it was supposed to be off contract. Software updates have been done regularly.  They think that it shouldn't come up "connect to iTunes" when the Danish sim is installed.
    Any hints would be welcome.

    Hi Peter
    Yes - it was from a proper Apple Store.
    I only purchased the unit - no special requests and then went to O2 and hooked up with a scolling monthly sim.
    I used that sim for about 6 months and then moved out here.  I took on two PAYG sims, one for Qatar and one for UAE but neither are accepted.
    When connect to my mbp, the phone screen shows the iphone connect cable and iTunes picks it up. The message then says " must insert original sim to register"  My point - the original sim, was completely independant from the phone but I cant get past this point to do anything further.
    Any thoughts?

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    I don't know about an international sim card. You can buy the iPhones unlocked in selected countries as they are legally required to sell them unlocked. Such as here in New Zealand. The unlocked iPhones can be used with any carriers micro sim cards.
    J.C

  • Trouble with internal keyboard and touchpad

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  • Trouble with international translation

    Hello all,
    I'm having a problem getting international calls to complete. I have the below in my Cisco 5350 configs with some lines removed to save space. Debug is below that. It appears my translation rule is ok to some extent as the test indicates. What am I overlooking? Any help will be greatly appreciated.
    Sprint5350#test voice translation-rule 2 011862196990
    Matched with rule 1
    Original number: 011862196990   Translated number: 0111862196990
    Original number type: none      Translated number type: none
    Original number plan: none      Translated number plan: none
    voice translation-rule 1
    rule 1 /\+1\(.*\)/ /\1/
    voice translation-rule 2
    rule 1 /^01/ /011/
    voice translation-profile Incoming_Calling_Party_Num
    translate calling 1
    voice translation-profile outgoing_international
    translate calling 2
    translate called 2
    controller T3 3/0
    framing m23
    clock source line
    cablelength 133
    t1 1-7 controller
    description Sprint DS3 - 75955030
    controller T1 3/0:1
    framing esf
    pri-group timeslots 1-24 nfas_d primary nfas_int 0 nfas_group 1
    controller T1 3/0:2
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 2 nfas_group 1
    controller T1 3/0:3
    framing esf
    pri-group timeslots 1-24 nfas_d backup nfas_int 1 nfas_group 1
    controller T1 3/0:4
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 3 nfas_group 1
    controller T1 3/0:5
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 4 nfas_group 1
    controller T1 3/0:6
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 5 nfas_group 1
    controller T1 3/0:7
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 6 nfas_group 1
    interface Serial3/0:1:23
    no ip address
    encapsulation hdlc
    isdn switch-type primary-4ess
    no cdp enable
    dial-peer voice 150 pots
    translation-profile incoming Calling_Party_Num
    translation-profile outgoing outgoing_international
    destination-pattern 011.T
    translate-outgoing called 1
    direct-inward-dial
    port 3/0:1:D
    forward-digits 0
    dial-peer voice 100 voip
    preference 1
    modem passthrough nse codec g711ulaw redundancy
    voice-class codec 1
    incoming called-number 800.......
    dtmf-relay rtp-nte
    fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
    no vad
    *Sep  4 17:57:57.433: ISDN Se3/0:1:23 Q931: RX <- SERVICE pd = 3  callref = 0x0000
            Change Status i = 0xC0 - in-service
            Channel ID i = 0xE9818398
                    Exclusive, Interface 1, Channel 24
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x6871D9EC; count=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_profile_from_dialpeer_internal: Error: Invalid input peer_tag=0 direction=incom        ing
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x6871D9EC; count=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x6871D9EC; count=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=5024101498 type=unknown plan=unknown numbertype=        calling
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_match: No match; number=5024101498 rule precedence=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: No match found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number=5024101498 type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=011862196990 type=unknown plan=unknown numbertyp        e=called
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 2
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 2
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/sed_subst: Successful substitution; pattern=011862196990 matchPattern=^01 replacePattern=011         replaced pattern=0111862196990
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: xlt_number=0111862196990 xlt_type=unknown xlt_plan=unkn        own
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-t        arget
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-target number not found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-c        alled
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_dp_translate: calling_number=5024101498 calling_octet=0x0
            called_number=0111862196990 called_octet=0x0
            redirect_number= redirect_type=0 redirect_plan=0        redirect_PI=-1 redirect_SI=-1
    *Sep  4 17:57:59.005: //-1/BC10816380D4/RXRULE/regxrule_vp_translate: No profile found in voice port or trunk group for outgoing direction
    *Sep  4 17:57:59.005: //-1/BC10816380D4/RXRULE/regxrule_vp_translate: calling_number=5024101498 calling_octet=0x0
            called_number=0111862196990 called_octet=0x0
            redirect_number= redirect_type=0 redirect_plan=0
    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: Applying typeplan for sw-type 0x2 is 0x2 0x1, Calling num 5024101498
    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: Applying typeplan for sw-type 0x2 is 0x2 0x1, Called num
    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: TX -> SETUP pd = 8  callref = 0x008E
            Bearer Capability i = 0x8090A2
                    Standard = CCITT
                    Transfer Capability = Speech
                    Transfer Mode = Circuit
                    Transfer Rate = 64 kbit/s
            Channel ID i = 0xE9868398
                    Exclusive, Interface 6, Channel 24
            Calling Party Number i = 0x2180, '5024101498'
                    Plan:ISDN, Type:National
            Called Party Number i = 0xA1
                    Plan:ISDN, Type:National
    *Sep  4 17:57:59.133: ISDN Se3/0:1:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x808E
            Cause i = 0x819C - Invalid number format (incomplete number)
    *Sep  4 17:57:59.133: ISDN Se3/0:1:23 **ERROR**: call_cleared: VOICE ERROR: NULL VDEV Common(0xFC): bchan -1, call id 0x8016
    *Sep  4 17:57:59.141: //-1/BC10816380D4/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x6871D9EC; count=2
    VoiceEncapPeer150
            peer type = voice, system default peer = FALSE, information type = voice,
            description = `',
            tag = 150, destination-pattern = `011.T',
            voice reg type = 0, corresponding tag = 0,
            allow watch = FALSE
            answer-address = `', preference=0,
            CLID Restriction = None
            CLID Network Number = `'
            CLID Second Number sent
            CLID Override RDNIS = disabled,
            source carrier-id = `', target carrier-id = `',
            source trunk-group-label = `',  target trunk-group-label = `',
            numbering Type = `unknown'
            group = 150, Admin state is up, Operation state is up,
            Outbound state is up,
            incoming called-number = `', connections/maximum = 0/unlimited,
            DTMF Relay = disabled,
            URI classes:
                Destination =
            huntstop = disabled,
            in bound application associated: 'DEFAULT'
            out bound application associated: ''
            dnis-map =
            permission :both
            incoming COR list:maximum capability
            outgoing COR list:minimum requirement
            Translation profile (Incoming):Calling_Party_Num
            Translation profile (Outgoing):outgoing_international
            incoming call blocking:
            translation-profile = `'
            disconnect-cause = `no-service'
            advertise 0x40 capacity_update_timer 25 addrFamily 4 oldAddrFamily 4
            type = pots, prefix = `',
            forward-digits 0
            session-target = `', voice-port = `3/0:1:D',
            direct-inward-dial = enabled,
            digit_strip = enabled,
            register E.164 number with H323 GK and/or SIP Registrar = TRUE
            fax rate = system,   payload size =  20 bytes
            supported-language = ''
            preemption level = `routine'
            bandwidth:
                maximum = 64 KBits/sec, minimum = 64 KBits/sec
            voice class called-number:
                inbound = `', outbound = `'
            dial tone generation after remote onhook = enabled
            Time elapsed since last clearing of voice call statistics never
            Connect Time = 0, Charged Units = 0,
            Successful Calls = 0, Failed Calls = 15, Incomplete Calls = 0
            Accepted Calls = 0, Refused Calls = 0,
            Last Disconnect Cause is "1C  ",
            Last Disconnect Text is "invalid number (28)",
            Last Setup Time = 50369257.
            Last Disconnect Time = 0.
    T1 3/0:1 is up.
      Applique type is Channelized T1
      No alarms detected.
      alarm-trigger is not set
      Soaking time: 3, Clearance time: 10
      AIS State:Clear  LOS State:Clear  LOF State:Clear
      Version info of slot 3:  HW: 1536, PLD Rev: 6
      Framer Version: 0x58
    Manufacture Cookie Info:
    EEPROM Type 0x0001, EEPROM Version 0x04, Board ID 0x01,
    Board Hardware Version 6.0, Item Number 73-4089-07,
    Board Revision A0, Serial Number JAE08512FBJ,
    PLD/ISP Version 48.53,  Manufacture Date 13-Dec-2004.

    Hello all,
    I'm having a problem getting international calls to complete. I have the below in my Cisco 5350 configs with some lines removed to save space. Debug is below that. It appears my translation rule is ok to some extent as the test indicates. What am I overlooking? Any help will be greatly appreciated.
    Sprint5350#test voice translation-rule 2 011862196990
    Matched with rule 1
    Original number: 011862196990   Translated number: 0111862196990
    Original number type: none      Translated number type: none
    Original number plan: none      Translated number plan: none
    voice translation-rule 1
    rule 1 /\+1\(.*\)/ /\1/
    voice translation-rule 2
    rule 1 /^01/ /011/
    voice translation-profile Incoming_Calling_Party_Num
    translate calling 1
    voice translation-profile outgoing_international
    translate calling 2
    translate called 2
    controller T3 3/0
    framing m23
    clock source line
    cablelength 133
    t1 1-7 controller
    description Sprint DS3 - 75955030
    controller T1 3/0:1
    framing esf
    pri-group timeslots 1-24 nfas_d primary nfas_int 0 nfas_group 1
    controller T1 3/0:2
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 2 nfas_group 1
    controller T1 3/0:3
    framing esf
    pri-group timeslots 1-24 nfas_d backup nfas_int 1 nfas_group 1
    controller T1 3/0:4
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 3 nfas_group 1
    controller T1 3/0:5
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 4 nfas_group 1
    controller T1 3/0:6
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 5 nfas_group 1
    controller T1 3/0:7
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 6 nfas_group 1
    interface Serial3/0:1:23
    no ip address
    encapsulation hdlc
    isdn switch-type primary-4ess
    no cdp enable
    dial-peer voice 150 pots
    translation-profile incoming Calling_Party_Num
    translation-profile outgoing outgoing_international
    destination-pattern 011.T
    translate-outgoing called 1
    direct-inward-dial
    port 3/0:1:D
    forward-digits 0
    dial-peer voice 100 voip
    preference 1
    modem passthrough nse codec g711ulaw redundancy
    voice-class codec 1
    incoming called-number 800.......
    dtmf-relay rtp-nte
    fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
    no vad
    *Sep  4 17:57:57.433: ISDN Se3/0:1:23 Q931: RX <- SERVICE pd = 3  callref = 0x0000
            Change Status i = 0xC0 - in-service
            Channel ID i = 0xE9818398
                    Exclusive, Interface 1, Channel 24
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x6871D9EC; count=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_profile_from_dialpeer_internal: Error: Invalid input peer_tag=0 direction=incom        ing
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x6871D9EC; count=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x6871D9EC; count=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=5024101498 type=unknown plan=unknown numbertype=        calling
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_match: No match; number=5024101498 rule precedence=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: No match found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number=5024101498 type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=011862196990 type=unknown plan=unknown numbertyp        e=called
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 2
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 2
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/sed_subst: Successful substitution; pattern=011862196990 matchPattern=^01 replacePattern=011         replaced pattern=0111862196990
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: xlt_number=0111862196990 xlt_type=unknown xlt_plan=unkn        own
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-t        arget
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-target number not found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-c        alled
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_dp_translate: calling_number=5024101498 calling_octet=0x0
            called_number=0111862196990 called_octet=0x0
            redirect_number= redirect_type=0 redirect_plan=0        redirect_PI=-1 redirect_SI=-1
    *Sep  4 17:57:59.005: //-1/BC10816380D4/RXRULE/regxrule_vp_translate: No profile found in voice port or trunk group for outgoing direction
    *Sep  4 17:57:59.005: //-1/BC10816380D4/RXRULE/regxrule_vp_translate: calling_number=5024101498 calling_octet=0x0
            called_number=0111862196990 called_octet=0x0
            redirect_number= redirect_type=0 redirect_plan=0
    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: Applying typeplan for sw-type 0x2 is 0x2 0x1, Calling num 5024101498
    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: Applying typeplan for sw-type 0x2 is 0x2 0x1, Called num
    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: TX -> SETUP pd = 8  callref = 0x008E
            Bearer Capability i = 0x8090A2
                    Standard = CCITT
                    Transfer Capability = Speech
                    Transfer Mode = Circuit
                    Transfer Rate = 64 kbit/s
            Channel ID i = 0xE9868398
                    Exclusive, Interface 6, Channel 24
            Calling Party Number i = 0x2180, '5024101498'
                    Plan:ISDN, Type:National
            Called Party Number i = 0xA1
                    Plan:ISDN, Type:National
    *Sep  4 17:57:59.133: ISDN Se3/0:1:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x808E
            Cause i = 0x819C - Invalid number format (incomplete number)
    *Sep  4 17:57:59.133: ISDN Se3/0:1:23 **ERROR**: call_cleared: VOICE ERROR: NULL VDEV Common(0xFC): bchan -1, call id 0x8016
    *Sep  4 17:57:59.141: //-1/BC10816380D4/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x6871D9EC; count=2
    VoiceEncapPeer150
            peer type = voice, system default peer = FALSE, information type = voice,
            description = `',
            tag = 150, destination-pattern = `011.T',
            voice reg type = 0, corresponding tag = 0,
            allow watch = FALSE
            answer-address = `', preference=0,
            CLID Restriction = None
            CLID Network Number = `'
            CLID Second Number sent
            CLID Override RDNIS = disabled,
            source carrier-id = `', target carrier-id = `',
            source trunk-group-label = `',  target trunk-group-label = `',
            numbering Type = `unknown'
            group = 150, Admin state is up, Operation state is up,
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    17:59:40.912337 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [S.], seq 702390106, ack 3990700561, win 65535, options [mss 1460,nop,wscale 2,nop,nop,TS val 899983697 ecr 649354945,sackOK,eol], length 0
    17:59:41.319955 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [S], seq 3990700560, win 65535, options [mss 1460,nop,wscale 1,nop,nop,TS val 649354954 ecr 0,sackOK,eol], length 0
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