Troubleshooting Leopard printing problems

Leopard printing problems fall into several categories
a) Faulty or missing Leopard print driver
b) Faulty implementation of the print command from the active application
c) Faulty equipment, eg printer, cables, etc
d) Faulty networking/sharing
e) Faulty or incomplete software installation
The fact that a driver is included with Leopard is no guarantee that it will work. I have heard it from HP's tech staff that several of their drivers installed with Leopard are malfunctioning and I expect that many other printer manufacturers rushed out some poorly tested drivers in order to meet Leopard's shipping deadline.
Equally, some non-Apple applications have not yet properly tested their print command under Leopard so they cannot be used to reliably test whether a print driver is working or not. To get a more reliable indicator, save a print job as a PDF and then open the PDF in Preview and print it from there - or print a simple text page from TextEdit.
Also be sure to check cable connections carefully and if possible, try a different cable to make sure that this isn't the cause of printing problems.
Networking/sharing is fraught with pitfalls especially if the network is wireless. If possible, check printer sharing over a wired Ethernet network. There may also be issues when the print driver is not the same version on all computers in the network. To ensure that there are no remnants of a previous driver it's a good idea to completely uninstall previous drivers and then reinstall the most recent driver. To do this (for example on a 10.4 system):
1. Delete the printer by opening Printer Setup Utility, highlighting the printer if it is listed and clicking on the Delete button.
2. Clear the printer folder by navigating to Hard Drive/Library/Printers and dragging the offending printer-specific folder to the Trash.
3. Clear the Printer Preferences by searching in the System for "com.apple.print" and dragging all files so named to the Trash.
4. Empty the Trash
5. Repair Disk Permissions
6. Download the latest drivers for your printer and install.
7. Open Printer Setup Utility and if the printer is listed, highlight it and press the Delete button at the top of the window. Then click the Add icon, single-click the name of the printer and click Add so that the printer appears in the printer list.
8. To check that it works, create a test page in TextEdit, configure the print job in the Print window and print.
Simon

When you post unmark as a question in the header. If you missed your opportunity, just hit solved.

Similar Messages

  • Leopard printing problems on several printers (Am I the only one?)

    Since installing Leopard shortly after it was released, I've had flakiness with printing:
    - With Tiger, when I printed, I could open the printer's window, and see the print job queued. The job would finish, disappear from the window, and everything would be fine.
    - When the job was printing, the printer icon would appear in the Dock. When the job was done, the icon would disappear from the Dock. Simple.
    With Leopard, printing has worked, but I have never seen a print job appear in a PrinterProxy window. I print, the printer outputs the job, and PrinterProxy is always blank. The printer icon appears in the Dock, and stays there forever. I found that I could ctrl-click on the icon and select the Auto Quit option (Hooray!), but that only worked for a while. Then the icons started staying in the Dock again. When I click on the Dock, there is no more Auto Quit option... just the "Application Not Responding" message. I have to force quit Printer Proxy after every time I print.
    What's stranger is how long it takes for the PrinterProxy app to start up. The icon in the Dock bounces for well over a minute. Sometimes, the job finishes printing before the app is launched. If I switch between apps using Cmd-Tab, I can select the PrinterProxy app, but it never actually displays; instead, I just revert to the current window.
    This is true for every printer I use, and as a traveling consultant, I use several. It is true whether I am printing via Airport, or over a direct Internet or USB connection.
    The printers that are permanently in my Printer List are:
    Canon i9100
    Brother MFC-8840
    Epson Stylus Photo 220
    HP LaserJet 1320N
    HP LaserJet 8800
    HP LaserJet 6570
    HP Color LaserJet 5550
    Adobe PDF 8.0
    All of these have the same problems. What's worse is, when I have a printing problem, there is no way to diagnose it, since the print jobs never show up in the PrinterProxy.
    I have reset my printing system many times. I have deleted and re-added my printers many times. I have downloaded drivers from the manufacturer's sites, and reinstalled Leopard's default drivers. Nothing makes a difference. Strangely, after updating to 10.5.2, the Auto Quit problem went away for awhile, then returned spontaneously.
    At the thread below, I show some of my system and crash logs from a prior discussion. Someone was helping me with the problem, but after asking me to post my logs, he seems to have dropped off the thread.
    http://discussions.apple.com/message.jspa?messageID=7013209#7013209
    I can't believe this problem is endemic to Leopard. I know many people who seem to use Leopard without any problems at all. (They even print once in a while!) And yet, as a fairly advanced user, I can't believe I'm the only one having this problem! My system is pretty plain vanilla, with no weird mods, hacks or apps. Pretty much just straightforward creative and productivity apps. I use it daily for business, so I try to keep all wacky stuff off of it.
    There must be a solution, short of doing a clean install. Can anyone help? Are there PrinterProxy-related files I can delete when I reset the Printer System that might help resolve this? Prefs?
    Thanks,
    David

    I'm having exactly the same problem with a Lexmark C760.
    When I inspect the Activity Monitor while opening the Printer Icon from the Dock (or press the Button "Open Print Queue" in the "Print & Fax" System Preferences), I can see the Printer Icon as "Printer Proxy (Not Responding)" marked in red in the processes list. The Dock icon bounces for quite a while, and after about 2 minutes, a Printer List actually appears under the PrinterProxy application and the process in Activity Monitor changes its name to "(null)" and its color to black.
    Though there is no entry in the PrinterProxy list when I print something from another application while keeping the window open, I can select "Supply Levels" and the correct information appears, so it seems to be functional.
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  • Need help troubleshooting officejet4630 printing problem

    I cannot print from my officejet 4630. I encountered the problem a few days ago and I have been working tirelessly to get this up and running again. The problem first started with my desktop, and the following day I was unable to print with my laptop.
    In the laptop:
    I have uninstalled and re-installed, I have downloaded print dr. and documents seemed to print sporadically, a half hour after I sent them to the queue.
    in the desktop:
    I have uninstalled, and I am unable to reinstall. It seems to get stuck at the network check. Ok, so I unplugged my router to see if connectivity was the problem. It's fine. I was able to get signal back to my desktop and my printer quickly. The signal is strong in both devices at all times (mine is the only computer in the house). So what the heck is going on? I've troubleshooted and I arriving at no clear answer. I'm reaching the end of my rope trying to figure this out, please help asap.

    Hey @mhubbard,
    Welcome to the HP Support Forums!
    I would like to work with you today with resolving the network communication and printing issues you're experiencing with your HP Officejet 4630 e-All-in-One Printer. I understand that this issue is affecting both your laptop and your desktop. You have also ran the Print and Scan Doctor tools, uninstalled and reinstalled, and powercycled your router to no avail. It is important to note that even though your signal strength for your network is great there is still a chance that your router could be blocking some communication to a printer.
    Just so you are aware, when you network a printer there really is no grey area, the printer either works or it doesn't. If the printer doesn't work at all on a network than you may have a defective network card. However, if the printer connects to the network, even if it's an intermittent connection (slow printing, no communication, etc . . . ), it proves that the network card is functioning. Sometimes routers deem the printer as a threat trying to access the network and end up blocking some or all features of the printers network communication. This isn't something that is wrong with the router, it's just doing its job too well.
    Now with that being said, I'm going to take you through some troubleshooting steps to get this product up and running consistently for you. Please run through the step-by-step troubleshooting steps below.
    Step 1:  Powercycle the Network:
    I know you have already tried this, but there is a special way this should be done. If you haven't already please run the steps below. 
    1.First, unplug the power cable to your Router
    2.Once your Router is unplugged, turn off your printer
    3.Next, shut down your computer
    4.After 30 seconds to 1 minutes, plug your Router back in
    5.Next, turn on your printer
    6.Turn on the computer
    After a few moments the internet connection will reestablish itself. Check the internet on your computer and ensure it is working before proceeding.
    Step 2: Reset the Winsock:
    Please run the following steps on your Desktop computer.
    The Network Installation Hangs on the 'Checking Network Environment' Screen
    Step 3: Printer Doesn't Maintain Wireless Connection:
    Printer Does Not Maintain Wireless Connection
    Should the steps in this document fail to resolve your issue than proceed to the next step.
    Step 4: Open Router Ports:
    There are certain ports on a router that allow wireless communication with the printer for printing and scanning. If you're not sure how to open these ports yourself, please contact the manufacturer of your router to do this for you.
    Open: Incoming (UDP) Ports:
    137, 138, 161, 427
     Open: Outgoing (TCP) Ports:
    137, 139, 427, 9100, 9220, 9500
    Also, on the router ensure that:
    Mac Filtering should be OFF
    Firmware updated
    Firewall may need to be 'off' for testing
    Please let me know if the steps I've provided resolve your wireless communication and printing issues. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Leopard printing problems with HP Laserjet 5000

    Hi to anyone who might be able to help.
    I've just installed Leopard, and now my HP 5000 Laserjet (hooked up via ethernet) will not print. When I print, the computer says it is printing, but the printer never prints anything, and even though the printer shows up in the print window, the computer never actually finds the printer. I have downloaded the latest driver from the HP web site, which hasn't helped at all....
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    Thanks
    Angus

    Hi Gus1,
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    2) On the printer. Press the Menu button to the right once so the display reads, "Information Menu". Press the Item button twice to the right so the display reads, "Print Configuration". Press the Select button. The printer will kick out two sheets. On the first page under the "Printer Information" heading is the IP address for your printer. It's the second entry from the bottom labeled, "HP JetSend Address: ip: 192.168.5.6 (your actual address will of course be different).
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  • Leopard Printing Problems..

    Help!!
    Got a Konica Minolta network printer connected to a Airport Extreme base station which prior to upgrading to Leopard worked very well, however since upgrading it will not print at all.
    The system finds the printer on the network ok and connects to it but looking at the printer queue it then stops with the very irritating message that the printer is ready!! No it bloody isn't as nothing happens!!
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  • MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: One or more components of the HP printing software are corrupted or missing. Reinstalled software but Mac will not cause printer to print.

    ? MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: "One or more components of the HP printing software are corrupted or missing..." Reinstalled software but Mac will not cause printer to print.  My MacBook Pro works fine with same wireless printer.

    Hi ArielAce , thanks for getting back to me!
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    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Possible Fix for Printing Problems in Leopard

    I got this information from Mac OS X Leopard Edition book by David Pogue. Here's his possible fix for printing problems in Leopard...Open web browser and enter this address http://127.0.0.1:631. You'll find youself at a secret "front end" for CUPS (Common UNIX Printer System), the underlying printing technology for Mac OS X 10.5. This trick lets your Mac communicate with a huge array of older printers that dopn't yet have Mac OS X drivers. Using this administration screen, you can print a test page, stop your printer in its tracks, manage your networked printers and print jobs, and more–a very slick trick. Haven't tried it yet...anyone who does let me know how it worked!

    If you literally "checked" them, meaning the checkboxes, that only affects their visibility. To remove them, select one and then click on the "minus" part of the "plus minus" at lower left.
    Doug

  • Epson Leopard Lightroom 1.3 - UK Europe Drives Print Problems

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    Ivan J:
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  • Word printing problem snow leopard

    When I print a Word document to my wireless HP 8600 printer, it will not print.  It sits in the print queue and ties up the printer - but no printed output is produced.  If I print from other MS applications such as Excel, they work fine.  I usually have to reboot my iMac to clear the print problem.

    Hi MFJ,
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  • Help trouble shooting PRINTER PROBLEM within Numbers using Leopard

    Help!! On both my spreadsheet created and other templates I've attempted printing, the print preview looks perfect (with the spreadsheet centered on the page)... but when they print, instead of printing centered like the preview, the print runs off the top and starts printing with no top margin and partially through my spreadsheet.
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    I called Apple tech support and got an answer! In Numbers, we must use the Document Inspector to "format for" the printer we're using. I have 2 printers installed, and it was defaulting to my label printer. When I switched to my HP printer, I had to make some small tweaks to my page format, and then it printed perfect.
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  • Printer Problems with 10.5.1

    It seems that there is something broken in Leopard, Printing. Thank god that only a couple of us here at the school actually upgraded to Leopard. We found that Leopard won't print to a Konica Minolta C250. We have a print server setup (we call it steve) and every other 10.4.8 to 10.4.11 can print to this printer. It seems to be a problem with Leopard.
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    As of now there is just a lot of people upset about what printer can't print and so forth. How about we start to try to find the error, can people start posting their error logs?
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    then post
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    10.5.3

  • Snow Leopard Printing Woes - what worked for me

    I found many print problems posted EVERYWHERE from every printer manufacturer and model and many solutions and some worked for some people. None worked for me.
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    My printer and I have reached a compromise!
    It still says offline, however, everything is printing anyway... this I can live with.
    I also found this link, which I will only try if I encounter any other disruptions
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&task Id=110&prodSeriesId=385457&prodTypeId=18972&prodSeriesId=385457&objectID=c018677 22
    At some point I printed a Self Test/Configuration page which has I/O Port Status as
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    which is probably a good clue, however, I have been printing successfully for 15 hours and my hair is starting to grow back.

    The HP document appears to solve your issue. When your hair starts falling out again, use it.

  • Printing problems with InDesign CS3 running on OS 10.6

    I recently upgrade my old G4 Mac (OS 10.4) to a new Mac Mini running OS 10.6.6. I am still running CS3 and have encountered only one problem. When I print multiple copies documents from InDesign that contain several layers, each copy is processed separately, so that it can take several minutes just to send the print job to the printer if I'm printing over 20 copies. Then once the print job is processed the printer pauses between every copy, which is tripling the printing time. If I print a simpler document with only one or two layers it processes all the copies at once, as it should. I am printing on an Okidata 6150 color laser printer.
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    Hi again Peter
    It is version 5.0.4.  I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
    I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0.  I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it.  Then, when I got my new computer, I decided it was time to use the newer version.  However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader.  I contacted Adobe, and they sent me a patch which fixed it.  I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
    Richard
    Date: Tue, 15 Jun 2010 20:10:13 -0600
    From: [email protected]
    To: [email protected]
    Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
    I neglected to ask what version of indesign CS3 you are using. I also 
    notice that Mac OSX 10.6.4 has just been released. It actually 
    addresses some CS3-specific issues, though they seem to be related to 
    launching the apps, not printing. It may be worth trying to update, 
    nonetheless.
    Peter Truskier
    Premedia Systems, Inc.
    510-655-4454
    >

  • Duplex Printing Problem - Word 2007, Vista and HP Officejet Pro L7780

    I'm having trouble with duplex printing on my new HP Officejet Pro L7780, from Word 2007, running on a brand new Vista system.  I've also had this same problem (repeatable) with two other computers, running XP Professional/Word 2003, XP Home/Word 2003.  All of the service packs have been installed for the operating system, word, and printer. 
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    Diana,
    This problem is perhaps much larger than you might have imagined.  We have tried to work with Hewlett Packard for over two years on the duplex printing problems.  In the process, we have expended over 100 hours of effort in troubleshooting the problem which has included updating software, reinstalling software, developing test documents, escalating issues, submitting technical findings, and in purchasing replacements.  Unfortunately, our efforts to interact with Hewlett Packard excalated support have resulted in an aire of apathy, disinterest, incompetence, frustration, redundancy, occasional discourtesy, and an outright lack of professional decorum - something inconceivable of a large, reputable company.
    We have identified several problems with duplex printing.  The duplex printing problems include irregular margin increases (.25 to .50 inch), margin shifts, cut-off text, compressed text, and compressed graphics.  Please note that most of these problems are only evident when printing documents from computer applications to the printer.  If the user simply uses the front printer panel to copy in duplex mode, these problems are not always evident.  This suggests that the printer mechanics are capable of properly duplexing and that the problem lies in the drivers.
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    We consider ourselves to be extremely polite, patient individuals, but have nearly been driven to outrage by the indignant disregard offered us by HP's escalation support department; a department which should represent the cream-of-the-crop in both service and technical expertise.  Given the ease with which the problem can be duplicated, we expected an extremely quick resolution by HP who, to our knowledge, has never even made the effort to duplicate the problem in-house on our behalf.
    Ironically, HP highly advertises their J.D. Powers rated technical support, yet it appears that they actually have extremely poor published consumer rankings in some of today's mainstream computer magazines.  HP technical support makes no apologies for the fact the user cannot use a major feature of their printers, offers no indication that the problem is even being addressed, and off-loads the responsibility by suggesting that we contact Microsoft (who is to blame for this issue).
    Thank you, Diane, for your message.  We had a hard time imagining that we were the only one experiencing this problem, especially when HP promotes such a representation.  Which also begs the question why HP plays like the problem does not even exist?  I also fail to understand why HP technical support shows so little interest in a problem that is easily duplicated and adversely affects a major feature of the printer which is commonly used by individuals purchasing equipment for its duplex capabilities.
    This is sad because we have been a loyal customer of HP for over twenty-five years.  There was a time when we would have happily endorsed HP's steller products and steller support (provided you could get a problem escalated).  Now, however, they all-too-often appear to offer equipment that fails to support advertised features which is backed up by sub-standard support and extremely expensive ink.  This is an especially sad commentary for users who are buying HP's upper-end printers and computers.
    We desire to know if there are others out there experiencing similar problems?  If you have experienced these problems or would like samples of the problems we have duplicated, please respond.  I think the more information we gather, the better our chance of a successful resolution to a serious problem.
    Thanks Everyone!

  • Adobe reader XI: doule sided print problem with network printer (windows 8 pro)

    Hi, I'm facing a problem with my old printer, the xerox phaser 3160n. It was connected to my notebook through network connection, and everything works well with Adobe X /Win 7 OS (including the double side print, of course) last month, I have upgraded my NB to windows 8 with clean install
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    Is this problem a bug? and would it be corrected in the next update version??
    (I remeber I've saw a similar issue too, with network printer, but I couldn't find it)
    Thanks!!!

    Hi,
    Meanwhile, after insatlling the latest driver for printer from the manufacture website, restart the spooler service as a test.
    Start > Run > cmd and type "net stop spooler" after that "net start spooler" or start > run > service.msc and restart it over the GUI.
    Run Printer Troubleshootor under Action Center\Troubleshooting\Programs\Printer, and check if it helps.
    And yes, the manufacture should have more sence about the printer, it's recommended to contact them.
    Yolanda Zhu
    TechNet Community Support

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