Trying to install adobe acrobat pro 9 on a new laptop after deactivating it on old laptop. After installation I get Update check for some reason then doesn't let me go any further Anyone know why this is?

OK so I have deactivated and uninstall the version off the old laptop, then reinstalled the version on the new laptop. When you go to open a document it says it wants to do an upgrade check for some reason, anyone know why this is? It will not take the serial number after that and it doesn't show the version we have in the drop down list.

Hi johnb49273320,
What operating system are you running on the new laptop? If it's a current OS, then it may be incompatible with Acrobat 9. Please see https://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-prod ucts.html.
It could also be that you're trying to install an upgrade, and the installer is looking for the serial number for the previous version (is the previous version listed in the drop-down list?).
Best,
Sara

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