Trying to install Adobe... I am ask for the serial number...

Trying to install software. Am ask to enter the serial number before I can install.
No where on the small box, CD or envelope do I see anything that tells me what the serial number is.
I have entered 2 numbers that I can find... told both are incorrect.
Can't find a way to speak to a live person.. just get a loop that keeps putting me back in the Adobe Community Forum...
HELP!!!

Ca you tell us what exact software you are talking about? This is the Adobe Reader forum which does not require a serial number. If we know what it is, we can send you in the right direction.

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Tina Hadley did you migrate/transfer your applications over to your new Macintosh? If so this could cause problems with your serial number being recognized. Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool. Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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More info here
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To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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Welcome to Adobe Forum,
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
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   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
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   4. Remove the entries and try again launching any product from CC
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   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

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Trying to install Adobe... I am ask for the serial number...

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