Trying to install Elements 13; Adobe Sign-In Locks Up

I confirmed my Adobe Userid is valid by logging in directly to the Adobe web site; however --
When running the Adobe Photoshop Elements 13 Set-up.exe file, I come to a screen where it asks for my Adobe ID and password.  I enter this information, and then the installer locks up; no response at all, even after waiting an hour.
I tried temporarily deactivating my Norton firewall; this did not help.

if you purchased pse 13, you should be prompted for your serial number, not an adobe id/password.
if you have a cc subscription, open your cc desktop app and sign in.  if you're already signed in, sign out and then sign in - Sign out, Sign in | Creative Cloud Desktop app

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