Trying to install lightroom and a red x appears

trying to install lightroom and a red x appears in the serial number

Is it a proper serial - 24 digits long and beginning with "1160"?
Is it the right serial for the Lr version you're trying to activate?
Did you buy an "upgrade" serial, when in fact you're installing Lr for the first time and need a full licence rather than an upgrade licence?

Similar Messages

  • I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

    I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
    RJ@

    Try to connect on Live chat one more time.
    Still not connected , better to contact Adobe Phone Support
    Click on Phone option and check once :
    Contact Customer Care

  • I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The sy

    I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The system is asking for my original serial number which I don't have. The point is. If I have the upgrade registered with my Adobe account, shouldn't that be proof that an earlier version was on my computer??? I'm really stuck. Need some advice! Thanks
    Linda

    Hi John,
    Thanks for your response, but if you read my first mail, it's the original serial number that I don't have. I bought the original LR as download and have misplaced the serial number. Is there any way to find it???
    Linda

  • I am on a Mac (10.7.5) and have tried to install Lightroom 2. It doesn't install. Would be grateful if someone could let me know how can I get it to install on my Mac? Thanks

    I am on a Mac (10.7.5) and have tried to install Lightroom 2. It doesn't install. Would be grateful if someone could let me know how can I get it to install on my Mac? Thanks

    that's not compatibile.
    from Adobe - Adobe Photoshop Lightroom 2 : System requirements
    Mac OS x
    PowerPC® G4 or G5 or Intel based processor
    Mac OS X v10.4, 10.5 or 10.6
    1GB of RAM
    1GB of available hard-disk space
    1,024x768 display
    CD-ROM drive

  • I am trying to install lightroom 4 and keep getting error 1935.

    I am trying to install lightroom 4 and keep getting error 1935

    http://forums.adobe.com/community/search.jspa?peopleEnabled=true&userID=&spotlight=false&c ontainerType=14&container=3316&rankBy=date&q=1935

  • I am trying to install Lightroom 4 on a new Windows 64bit machine and keep getting "Error 1935.

    I am trying to install Lightroom 4 on a Windows 64 bit machine and keep getting "rro 1935. An error occurred on installation of Assembly component 643587C0-E0C..."

    http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html
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  • Receive error 21 when trying to install lightroom cc 2015 using creative cloud

    On trying to install Lightroom CC 2015 using Creative Cloud I receive error 21.  Any ideas what to do??

    I have the exact same issue. I had a trial of Lightroom 5 installed, and whenever I then tried to install Lightroom CC (2015) it would fail at 42% with an error 21. Logging out and back in of CC desktop got it to install successfully and then Lightroom 5 was marked as "Start Trail" again.
    Now though, whenever I try to start Lightroom CC (2015) it shows the start splash screen and then closes straight away and doesn't start. The "Continue Trial/Purchase License" screen then appears, and closing that out does nothing.
    I've tried logging out and back in to CC desktop, and restarting, but neither option fixes the issue. I even tried logging out, restarting then logging back in again. Still no joy.
    As a side note: Lightroom 5 in CC desktop doesn't show an uninstall option - it says "Uninstall Unavailable". Both Photoshop CC and Lightroom CC do allow for an uninstall option though.
    I'm on Mac OSX 10.10.3

  • Trying to install Lightroom 5 with CC but getting error code 5 on initial startup of Lightroom.

    Trying to install Lightroom 5 with CC but getting error code 5 on initial startup of Lightroom. Have uninstalled all adobe products including Creative Cloud CC.
    Followed the instructions on the forum by using the CC Cleaner App for OSX. Have restarted a number of times and even tried using disk utility to fix any permission probs. Still no luck.
    The problem started happening from upgrading the previous version of Lightroom to the most up to date version. Im hoping someone can help me with any ideas. Thanks heaps.

    Ended up fixing the problem after finding no answers. Deleted the following file
    com.adobe.acc.AdobeCreativeCloud.plist

  • Anyone see this error on trying to install Lightroom 6?

    This is what I get when trying to install Lightroom 6, either as a stand-alone product or Lightroom CC as part of my CC membership.
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s)
    ----------- Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} -----------
    ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Resources/library_window.nib" (Seq 9473)
    Can't seem to find this error -- let alone suggested solutions -- anywhere in the Knowledgebase.

    Perhaps I wasn't clear. I wasn't trying to install both. Either one would do, but neither one would install, both generating the same error. There is no uninstaller for Lightroom 6 or CC, because neither one installed. I tried the CC version first, and when that failed to install because of the above error DF024, I downloaded the 6 version and tried to install that. Same result -- nada -- same error code. I've done all the usual attempts at fixing the problem. Signed out an in of CC, rebuilt disk directory with Disk Warrior, run Apple repair disk, cleaned out all the caches, etc. Still won't install. Did a Safe Boot -- still won't install.
    The next step is to reinstall the Yosemite OS (its a Mac), but I'm trying to find out if there is an easier solution, because if that doesn't work, I'll have to go through the PITA of reformatting the whole disk and restoring it, which I'm trying to avoid.

  • I just tried to install the 11.4 update (or whichever one is the most recent update as of 1/26/2014) and when it failed i tried to install manually and now whenever i try to use it, i get the following error: the application has failed to start because MS

    i just tried to install the 11.4 update (or whichever one is the most recent update as of 1/26/2014) and when it failed i tried to install manually and now whenever i try to use it, i get the following error: "The application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." Right after i click ok i then get this error: "Itunes was not installed correctly. Please reinstall Itunes. Error 7 (Windows error 126)." I tried to uninstall Itunes and then reinstall the 11.03 version but that didnt work either. I want to know if i copy all of the music in my itunes folder to an external without consolidating can i still transfer all my itunes music from my current windows xp pc to a brand new one and have my current itunes library in my new pc? Basically i just want to know 3 things: What exactly does consolidating the itunes library do? Can i copy, paste, and transfer my itunes library to an external and from there to a new pc? Will i be able to transfer my itunes library without consolidating the files?

    I have found a temporary solution, allowing the previous version of iTunes (v. 11.1.3 (x64) in my case) to be re-installed.  It will allow you to re-establish use of iTunes until the Apple software engineers fix the most recent disasterous upgrade (v. 11.1.4).  Please see and follow the procedure in the following article:http://smallbusiness.chron.com/reverting-previous-version-itunes-32590.html   The previous version works beautifully.

  • Having a problem with my ipad... I tried to install ios and the ipad has frozen

    I am having a problem with my Ipad air.  tried to install ios and my ipad has frozen

    Click here and follow the instructions.
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  • I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?

    I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?

    Hold the Option key down and restart. Select one of the drives that comes up and hit the Return key.

  • ITunes 10.6.0.40 will not open on Windows 7, no error messages come up. Have tried un-installing it and re-installing it many times.

    iTunes 10.6.0.40 will not open on Windows 7, no error messages come up. Have tried un-installing it and re-installing it many times. Please help.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If the advice above doesn't resolve things you could try this alternate version:
    iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
    which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
    Or roll back to the previous build:
    iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
    iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
    tt2

  • I am getting an error 1935 message when trying to install Lightroom 5 on my windows pc?

    When trying to install Lightroom 5 onn my pc I am getting an error 1935 message, i'm not sure after reading other posts on how to rectify this? or what I should be unistalling?

    Error 1935 | Assembly component Microsoft.VC80.CRT | Install | CS4, CS5, CS5.5 products | Windows

  • Hi. I'm trying to install Lightroom 4 but it's not downloading. Lightroom 5 won't work.

    Hi. I'm trying to install Lightroom 4 but it's not downloading. Lightroom 5 won't work.

    You can try downloading Light room 4 from here:
    http://prodesigntools.com/adobe-lightroom-4-is-out.html
    Prior to install, do ensure that the machine is compatible & the machine has all the permission to download & install.
    Regards
    Rajshree

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