Trying to install Photoshop Elements 12 from a DVD. I keep getting an error message that says "Error opening installation log file. Verify that the specified log file location exists and is writable." Have tried the solutions suggested on line but get t
Have tried turning explorer of and on again and other recommended solutions but nothing seems to work. Any suggestions?
David,
Can you please try Right-Click Setup.exe > Run As Administrator
and see if it helps.
Thanks,
Anwesha
Similar Messages
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I am trying to install photoshop elements from the shop bought card. After I put in redemption code the yellow line came up with "redemption is not available at the moment". What do I do? Please help! Many thanks
There's been a few of these today. I think there must be a problem with the redemption server and you probably just need to wait a while and try again.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks. -
Trying to install Photoshop Elements v6 on my Mac from original DVD.
Trying to install Photoshop Elements v6 on my Mac from original DVD. Error message "Set up error Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance" I had inadvertantly binned the original copy of PSE 6. I have tried to remove the various 'bits and pieces' of PSE 6 but still get error message. Can I reinstall from a Time Machine Backup?
I really need help with this!you can try using time machine and you can check other users experience using your os and pse 6, http://roaringapps.com/apps:table
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Trying to install photoshop elements but have os 10.7.5 ,can I upgrade this?
trying to install photoshop elements but have os 10.7.5 ,can I upgrade this?
Elements 13. Can I update my OS?
Sent from my iPhone -
What if i am trying to install photoshop elements 10 but do not have a dvd drive
i am trying to install photoshop elements 10 on my windows xp computer but do not have a dvd drive on my computer just a cd drive. what do i need to do to download this software?
You can download the trial version of the software. Which region of the world did you purchase your copy of Photoshop Elements from?
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What's error 1 in adobe photoshop elements configuration? I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninstall and reinstall. I have done this but the message continues to appear
You haven't mentioned which version of PSE. If it is PSE 13, that requires a minimum of windows 7.
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My old laptop broke so I got a new one. I am trying to install Photoshop elements 7 and am entering my serial number but it isn't accepting it. How do I fix this?
There is no serial number for CC Cloud versions. They are authenticated via your Adobe ID.
Sign in to your Cloud account with your Adobe ID and download the software via the Cloud app. -
I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?
Designerdan21 are you still facing difficulties utilizing your serial number for Photoshop Elements 12? If so then please contact our support team at Adobe - Contact Support – Download and Installation. I would also recommend reviewing Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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I'm trying to install Photoshop Elements 10 onto Windows XP sp 3. I'm getting error 1335
Hi,
I'm trying to install Photoshop Elements 10 onto a Windows XP sp3 PC. The installer is giving me an error with data13.cab
Have error checked the hard drive
Have defragged the hard drive
Have tried install from internal DVD drive
Have tried install from network copy of the install DVD (made from a different DVD drive)
Have tried install logged into Windows as a brand new user account.
Installer can't get Element_StarFrameCircle.psd, although windows seems happy enough with the cab file.
Have downloaded trial version from Adobe website but that wouldn't run either (exe file is corrupt, but this is mentioned as a possibility on the web site)
Any ideas?
Thanks,
StuartStuard_Hubbard I would recommend following the steps listed in Error 1311, 1335, or 2350 "Source file not found...data1.cab" when installing Adobe products | Windows. The error is indicating there is either a problem with your installation media or the Windows Installer Service installed on your computer. Please feel free to respond to this thread if you have any questions about the steps listed within the document.
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"Shared Resources error" when trying to install Photoshop Elements 11
I keep getting installation error "Shared Resources error" when trying to install Photoshop Elements 11 (Windows 7). Any advice will be appreciated..
Welcome to the forum, Ted,
Here's an older "Shared Technologies" thread: http://forums.adobe.com/message/3155897#3155897
But, I am not sure that we were ever able to help the OP, and they never reported back with the responses from Adobe. Still, might be a tip that is useful.
Good luck,
Hunt
[Edit] I mis-spoke. The OP and another user with the same error WERE helped. What I saw initially was yet another poster, who was going to contact Adobe, but never came back to the thread. In the case of the OP and another users, the issue was caused by having Adobe Bridge, included with other Adobe programs, like Photoshop and Premiere Pro, running. When they killed that, the installation went well.
Message was edited by: Bill Hunt -
Im trying to install Photoshop Elements premier 12 on my new Mac with the latest update and i keep getting the same failed to initialise message. I was able to register the key code at first but now im not able to either open the program or reinstall it.
What is "Photoshop Elements Premier 12"? Do you mean Photoshop Elements or Premiere Elements? Were your files copied over from a previous mac that had PSE installed on it?
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I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id
how cab I find my registration id... I have the cd and the booklet, but not the original case... is it viewable in the old machine?
Jeff, Thanks for the reply. I don't have proof of purchase.. all I kept was the two cd's and the instruction book.I bought it in June of 2008, and don't think I have bank records that far back.I was hoping I could get the information from my installed copy.. there a long number on the bottom rightwhen I open it, but that didn't work and a number etched on the back of the cd... but it too didn't work....
Date: Tue, 29 Nov 2011 17:55:13 -0700
From: [email protected]
To: [email protected]
Subject: I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id
Re: I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
It is not viewable on your old computer. We may be able to get you a replacement serial number. Do you still have your proof of purchase for Photoshop Elements 5?
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4053519#4053519
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4053519#4053519. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?
You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Trying to install Photoshop Elements 13 - I'm getting an "Exit: 34 code" failure. Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.
Jive is the forum hosting provider which Adobe uses. If you are receiving e-mail updates about Jive then it is likely due to the forum notifications.
Steve Miller I am so sorry I see that you updated case 186454198 on 3/20/15 but you have not received a response since then. I have asked that a member of our support team contact you directly at the phone number we have on file. Please feel free to update this discussion if you continue to experience difficulties.
I would recommend reviewing the installation log files for the update you are trying to apply to determine the cause of the error. You can find details on how to locate and interpret the installation log files at https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.htm l. You are welcome to update this discussion with any errors which you are able to locate. -
I'm trying to install Photoshop Elements 11
I'm trying to install photoshop elements 11 and when I go to enter the serial numbers, the alphabetical letters wont enter...only the numerals...what's up?
You didn't read the isntructions in teh package, that's up.
Serial number retrieval process FAQ | Point-of-sale activation products
Mylenium
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