Trying to install update and error message says older version of itunes cannot be removed

trying to install update and error message says older version cannot be removed

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • When trying to udate iTunes on my PC, I recieve the error message "The older version of iTunes cannot be removed"  How do I correct this error and not lose all the music I have in iTunes?

    When trying to update my version of iTunes on my PC with Windows 7,  I receive the error message "The older version of iTunes cannot be romoved".  How do I correct this problem without losing all the music that I have in iTunes on my PC?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

    When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Trying to update iTunes, get error message "The older version of Bonjour cannot be removed" How do I remove it?

    Trying to update iTunes on Windows XP, get error message "The older version of Bonjour cannot be removed." I have removed several copies of the file Bonjour in a couple of different folders but the error message persists. What am I missing??

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
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    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I am trying to install the updated iTunes and it says "Older version of iTunes cannot be removed". Help!

    I have tried seraching for the older version files and can't find anything on my computer.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

    What I said in the question. I have windows XP

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • TS1702 i have the original ipad it is running iOS 5.1.1 - i tried to install Procreate and error message said this application needed iOS 6 - went back to itunes and downloaded iOs 6 and installed it on computer then resynced the ipad - but doesent update

    i have the original ipad it is running iOS 5.1.1 - i tried to install Procreate and error message said this application needed iOS 6 - went back to itunes and downloaded iOs 6 and installed it on computer then resynced the ipad - but doesent update to 6  - anyone have a suggestion???

    I contacted apple and they checked and yes the originsl ipad cant support ios 6 - so cant use procreate have also checked the procreate website and it appears they advised itunes of this - ideally there should end up being two versions of procreate - one for ios 5 and one for ios 6 -
    dont want to sell the current ipad and get another - at this stage - for the amount of usage it gets not worth the expense
    thanks

  • I've tried to open itunes but just get error message saying this version of itunes has not been correctly localized for this language. Please run the english version

    Looking for some help.  I am trying to open itunes and I keep getting an error message saying "This version of itunes  has not been correctly localized for this language. Please run the english version"
    Can anyone help.

    Hi there nisbetk,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    -Griff W.

  • Trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

    trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

    I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.
    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
    I am simply trying to view video files recorded on my iPhone and transferred to my computer.

    See if anything in this post might help...
    https://discussions.apple.com/message/22905774#22905774

  • Cuando quiero dar setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!

    Yo des intale itunes en mi laptop. Tiempo despues instale el ultimo itunes alli mismo. Cuando quiero darle el setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!
    The feature you are trying to use is on a network resource that is unavailable
    I give it ok, I get same msg.
    I give it cancel, then: The older version of ITunes cannot be removed. Please contact your tech support group.                 
    Please help I need this ..

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Am trying to upgrade my itunes, and halfway through the process it says the older version of itunes cannot be removed

    Am trying to install the latest version of itunes, as i need to get my new iphone up and running, halfway through the install it says the older version of itunes cannot be deleted.  what do i do now?

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

  • ITunes won't install because an older version of iTunes cannot be removed

    I'm running on Windows XP.
    I had tried to update my iTunes a few days ago and it was failing because it complained about iTunes.msi. I tried to uninstall and it had the same complain. So I manually removed it and started to remove all references to apple and iTunes in my registry. After that, it no longer showed up in my add/remove applications but if I try to install iTunes (latest or an older version), it complains that it can't install because it can't remove an older version of iTunes.
    I downloaded Windows Install Clean Up, but it doesn't list iTunes in there or anything that looks like it might be it. I've tried a number of registry cleaners but still no luck. Any ideas? It's obviously finding some information about my old iTunes install in there somewhere, but it can't figure out how to remove it. I wish it had some kind of debugging mode where it would tell me why it thinks I have iTunes installed still.
    Any help would be appreciated.

    Hi Ace ... I try not to post links to alternate locations for CleanUp downloads, because that tends to lead to the download location being shut down. (Happened twice for me the day after it was removed from the Microsoft Downloads Center.)
    Assuming you've got trouble with an iTunes .msi file, here's a copy of my now-standard spiel on hunting down, installing and using CleanUp:
    These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • Product: iTunes -- Error 1714. The older version of iTunes cannot be removed.  Contact your technical support group.  System Error 1612.

    I want to update to the latest version of iTunes but the installation process does not allow it. It says it cannot find the iTunes64.msi file , yet it actually exists in the very place it says it doesn't. Very odd.How can I resolve this ?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Message: the older version of bonjour cannot be removed

    Hi, I tried to upgrade my iTunes yesterday and the message popped up when I tried to install it. I've tried several solutions (including http://discussions.info.apple.com/thread.jspa?threadID=2505467&tstart=330) and am still having trouble.
    When I use Windows Installer Clean Up, no blank lines pop up with (all users) without a program name. However, Bonjour does show up. Can I delete that and hope it works?
    Please help!

    excellent news, soph, and good job on your part ... doing your reearch and then doublechecking with someone that you were interpreting things right seems precisely the way to go about doing things like this. Good information about what you'd read and what you were considering doing, too. It made it very easy to answer you.

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