Trying to log into a "go to webinar" session but can't get any alpha characters to appear on keyboard so I can type in the password

Trying to log into a "go to webinar" session but can't get any alpha characters to appear on keyboard so I can type in the password - can anyone provide any help?

The number keys are the main items that show up with the alpha letters also there like they are when you are in the phone dialing mode keypad.  Can't seem to get to the alpha characters.

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