Trying to obtain serial number for PS but Adobe has closed my application

Can anyone please tell me how I can actually communicate with adobe, they have closed my application., giving the reason that they don't cross platform changes- but I haven't asked for, nor do I need a cross platform change. I just need a serial number.
The live chat won't work. ( I have tried many times!) I have also posted 2 times on their facebook page with no response. is there anyway I might be able to talk or reach someone remotely helpful?! TiA

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

  • When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

    Hi,
    I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
    The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
    Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
    Does anybody have any idea what the reason behind this could be.
    - First time with iPhone and frustrated.
    Briju

    If you purchased the iPhone from Apple or an authorized Apple reseller,
    contact them for assistance. If you purchased elsewhere, go back
    to that retailer and get them to give you a new iPhone or your money
    back.
    If you have checked the serial number carefully and re-entered it
    and that gave you the same error message, contact Apple if purchased
    from Apple or authorized retailer; otherwise you have been scammed
    and need to pursue the matter with the business you obtained the
    iPhone from.

  • I am getting a message. What does it means "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "

    I have tried getting service support information from Apple Support Service. When entered my serial no. got this
    I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
    What does it means???

    ashishtgb wrote:
    I dont have any idea . I brought out it new from the market.!
    Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so.

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

    i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us....
    can any one tell me what is that mean..... replace what ?

    In most cases, what you said is true...however, this is not always the case.  Take myself for example...
    1: I posted my phone online to sell
    2: Someone saw my serial number and called AppleCare to get a replacement phone
    3: An inferior AppleCare representative bypassed a component validation (check serial number to the device on hand) and approved the replacement under my AppleCare plan.
    4:  After noticing this (about 4 days after it happened) and  a trip to Apple and a call to AppleCare, all was resolved.  My phone is back to being covered under AppleCare+
    5:  I learned my lesson.
    So, as you can see, there is a chance that it can be something else.  Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
    Hope this helps

  • We're sorry, but this is a serial number for a product that has been replaced

    Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    Finding your serial number is easy. See how.
    pls help us... to resolve the issue.

    You are not speaking to Apple. This is a user forum.
    If it's possible, return the phone and get your money back.
    You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
    It has no warranty.

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

    Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    And if i try to enter IMEI here i see
    Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
    Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
    Thank you.
    <Edited By Host>

    Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?

  • I've got a serial number for Contribute but it won't activate on one of our computers. Right now we have to use the 30 day trial. Why doesn't it work?

    I've got a serial number for Contribute but it won't activate on one of our computers. Right now we have to use the 30 day trial. Why doesn't it work? Marianne Stanton, The Inquirer and Mirror, Nantucket, MA: Sign in: [email protected]

    Here's the serial number I have and have used on other machines:
    < Removed by Moderator >
    "This serial number is not valid for this product."
    OS 10.7.5
    Contribute 6.5
    Greg Derr
    <Removed by Moderator>

  • I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    You might be using the wrong number.  Try chat for some help:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Serial number for a product that has been replaced

    What happen with my phone, i check my serial number and i see "serial number for a product that has been replaced"
    can you help me & give me advice..

    yes my phone is still working for me.
    so, meaning to "serial number for a product that has been replaced with" I don't have a warranty from apple?

  • Have serial number for upgrade but not the original

    My system has crashed and I am reinstalling everything...I have my Web Creative Suite C4 disks and serial number, but none of the products needed to verify the upgrade. What do I do?

    Hi RJ grossfeld,
    You need to contact Adobe Customer service to unlock the serial number for activation.
    You can reach our chat support at http://adobe.ly/yxj0t6
    Regards,
    Rave

  • I have received my serial number for CS6 but can't find any link to download the software...

    I can't find any links to actually download CS6 Design and Web. Could someone please help!!!
    I have my serial number so just need to download the software.
    I've been on the phone to Adobe for over an hour and a half now on hold...not having much luck!

    Try
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  • HELP! Have serial number for PSE8 but can't install?

    Just as the question says really, I lost my Photoshop Elements 8 disc and have the serial number but do not know where to retreive it from so I can install it. The product is registered with Adobe.
    Thanks,
    K

    Try http://forums.adobe.com/thread/1413906?tstart=0

  • Trying to get serial number for PSE12. Got redemption code. What's the next step?

    I am trying to get serial # for adobe Photoshop elements 12 I got the redemption code how do I get my serial # please help

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I cannot download my adobe creative suit 5 design premium because it says my serial number is invalid but Adobe customer care said it valid...i don't understand why it still not working??

    I have upload my Adode Creative Suit 5 design premium on my first apple mac pro successfully.,i purchased in a retail shop few year ago...!as it have two use of the CD when installing ..i'm trying to install it on my other apple mac pro..but this time it is say that the serial number is not valid..i got it checked by Customer care, they said it is valid and should be working when set up on my laptop..can someone pose help as i don't know who to turn now to find answers...many thanks
    Kind Regards

    Hi Rich,
    The cause of this can be multiple. First of all be sure you use the original CD + serial. In case of a download same story. Try to find out if the installed version match the language of the serial (they need to match). Last but not least: Check if you use a upgrade version, if so it might be needed to fill 2 serials.
    Can you share a screen of the error (please hide the SN )

  • First time trying to retrieve serial number for lightroom 5 but website doesn't get loaded

    redemption website www.adobe.com/go/getserial doesn't load

    Please provide the order # or the Email ID with which you purchased it. You can send me personal message regarding this.
    Regards
    Rajshree

Maybe you are looking for

  • Forum timeouts and server errors

    In the last two days I've been experiencing intermittent problems with the forum: when I click a link to a thread or post sometimes I can't get it to load. I have to wait about a minute and try again. The same issue occurs when I try to submit a post

  • Windows 8.1 Pro WinHlp32.exe not running

    Immediately after Diskpart-Win80-Win81 fresh install, there are four (4) instances of WinHelp32 on our machine: C:\Windows\en-US\winhlp32.exe.mui C:\Windows\WinSxS\x86_microsoft-windows-winhstb.resources_31bf3856ad364e35_6.3.9600.16384_en-us_66fa9c27

  • Due Date on Reconciliation printout

    Dear All, In the Automatic Reconciliation - General/Manual - for a GL Account - Internal there is a field called Due Date, which displays the Due Date from the Journal Entry. We have a client who prints out this screen before doing the reconciliation

  • Indicator for number of items in an array....

    Hi, Does anyone know how to display series of dots in possibly a UILabel field - the number of dots represent - let's say - the number of items in an NSArray? Sam

  • Cannot convert even the smallest pdf into Word - Help?

    I started with a scanned document (an address list) - ran forever; tried a single page - ran forever; tried just 4 lines (2 addresses)- ran forever; tried a totally different pdf document - still ran forever.  I have let the program run for what seem