Trying to update cc desktop on mac osx lion and keep getting file download error 204
Hi ,
I have Mac OSX Lion 10.7.5 and keep getting this error when trying to update my cc desktop app that is reporting an update. There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.(Error code: 204)Contact Customer Support
please resolve.
I have the same problem and was on lots off sides of adobe, no answer then i searched in the log data and found this.
06/21/14 19:04:06:710 | [INFO] | | ACC | LBS | ApplicationFacade | | | 43925 | ****************Starting LBS workflow*******************
06/21/14 19:04:06:715 | [INFO] | | Download | LBS | ProductInfo | | | 43925 | Product locale not specified in the product information file
06/21/14 19:04:06:715 | [INFO] | | Download | LBS | ProductInfo | | | 43925 | Product name not specified in the product information file
06/21/14 19:04:06:715 | [INFO] | | Download | LBS | LBSUtils | | | 43925 | Launching LBS in elevated mode
06/21/14 19:04:12:270 | [INFO] | | ACC | LBS | ApplicationFacade | | | 43999 | ****************Starting LBS workflow*******************
06/21/14 19:04:12:276 | [INFO] | | ACC | LBS | WorkflowManager | | | 43999 | LBS launched in LEGACY mode
06/21/14 19:04:12:399 | [INFO] | | Download | LBS | SystemCheck | | | 44009 | System OS Version - major = 10, minor = 7, bugFix = 5
06/21/14 19:04:12:399 | [INFO] | | ACC | LBS | WorkflowManager | | | 44009 | ACCC System requirements check passed
06/21/14 19:04:12:433 | [INFO] | | Download | LBS | ProductInfo | | | 44009 | Product locale not specified in the product information file
06/21/14 19:04:12:433 | [INFO] | | Download | LBS | ProductInfo | | | 44009 | Product name not specified in the product information file
06/21/14 19:04:12:433 | [INFO] | | ACC | LBS | WorkflowManager | | | 44009 | Bootstrap LBS is successful
06/21/14 19:04:12:451 | [INFO] | | ACC | LBS | WorkflowManager | | | 44009 | Bootstrapper Lock acquired
06/21/14 19:04:12:469 | [INFO] | | ACC | LBS | WorkflowManager | | | 44009 | LBS Lock acquired
06/21/14 19:04:12:501 | [INFO] | | ACC | LBS | WorkflowManager | | | 44009 | Deployment lock check passed
06/21/14 19:04:12:519 | [INFO] | | ACC | LBS | WorkflowManager | | | 44009 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.7.5&platform=osx10
06/21/14 19:04:14:236 | [INFO] | | ACC | LBS | WorkflowManager | | | 44009 | Successfully downloaded application xml at path /tmp/912ACE51-6B35-48F6-9D63-D863680F0EE3/applications.xml
06/21/14 19:04:14:314 | [INFO] | | ACC | LBS | WorkflowManager | | FileUtils | 44009 |
06/21/14 19:04:14:314 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 44009 | Failed to create folder at temp location for download operations
06/21/14 19:04:15:143 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 44033 | Could not init xml parser with download manifest file at
06/21/14 19:04:15:222 | [ERROR] | | ACC | LBS | WorkflowManager | | | 44009 | PDM stopped with fatal error in downloading PIM with error -3
06/21/14 19:04:15:344 | [ERROR] | | ACC | LBS | WorkflowManager | | | 44009 | Failed in DOWNLOAD PIM
06/21/14 19:07:19:779 | [INFO] | | Download | LBS | ETS | | | 43999 | Waiting for the async thread to get the task completed
06/21/14 19:07:19:788 | [INFO] | | Download | LBS | ETS | | | 44013 | Async thread is completed. Now exiting from function.
06/21/14 19:07:19:790 | [INFO] | | ACC | LBS | ApplicationFacade | | | 43999 | ACC installation end with exit code: 214
06/21/14 19:07:19:790 | [INFO] | | ACC | LBS | ApplicationFacade | | | 43999 | ****************Closing LBS workflow*******************
Adobe please help, it´s not the first problem installing updates in CC, i we pay for it !!!
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