Trying to upgrade to Mountain Lion, error is  message; " product distribution file could not be verified. It may be damaged or was not signed"

trying to upgrade to Mountain Lion, error   message; " product distribution file could not be verified. It may be damaged or was not signed" ??
what to do? This is in App store. I followed the link e-mailed to me that an upgrade was available....... Puzzled.

Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
Step 1
Back up all data.
From the menu bar, select
 ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 2
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 3
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Similar Messages

  • HT4463 When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    Make sure your Mac qualifies for Mountain Lion  >  Upgrade your Mac to OS X Mountain Lion.
    If you have anti virus software installed, disable that before downloading apps.
    Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
    Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar click Go > Go to Folder
    Type this exactly as you see it here:
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go
    Move the Cache.db file to the Trash.
    Now here:
    ~/Library/Preferences
    Click Go
    Move these files from the Preferences folder to the Trash.
    com.apple.appstore.plist
    com.apple.storeagent.pllist
    Now here:
    ~/Library/Cookies
    Click Go
    Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
    Empty the Trash, try the App Store.

  • I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!

    I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!

    If you have Intego VirusBarrier X6 installed
    1. Open /Applications/VirusBarrier X6.
    2. Click on the "Surf" button.
    3. Click on the "Ad Banner Filter" tab.
    4. Click "OFF" next to "Banner advertisement filter".
    5. Start the computer in Safe Boot, then restart the computer into normal mode.
    If don't not have Intego Virus Barrier installed
    1. Verify that the date and time is correct on the computer.
    2. Safe Boot once, then restart normally, then try downloading again.
    3. Try with a different user account if the issue persists
    If the issue persists
    Install Lion onto an empty partition (internal or external).
    Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
    Start from the clean installation of Lion.
    Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.

  • I can't download mountain lion, it says the product distribution file cannot be verified

    When I try to download it in the app store it gives me the error "the product distribution file cannot be verified. it may be damaged or not signed"...any help???

    Try this
    https://discussions.apple.com/message/19014576#19014576

  • HT201364 trying to download os x mavericks and i get an error saying "The product distribution file could not be verified. It may be damaged or was not signed." how do i fix this so i can update my new macbook pro?

    "The product distribution file could not be verified. It may be damaged or was not signed."
    please help! i want to update my computer!!!

    "Update your new MacBook Pro"?
    Well, if your MacBook Pro is new, it already has Mavericks installed and there is nothing to update.
    Go to the Menu Bar, and click the Apple logo.  Then click "About This Mac."  Does it show OS X 10.9 or 10.9.1?
    If so you are already running Mavericks.

  • HT201364 when i tried to update OS X Mavericks, its says The product distribution file could br verified. it may be damaged or was not signed... please help me..

    ^^
    <Email Edited by Host>

    Somehow, the download is getting corrupted. First, try repairing your hard drive. Then make sure that you have disabled or uninstalled any anti-virus or internet filtering software. Also, verify that your computer's clock is set properly.
    After doing all this, try downloading again. It may be worthwhile to download on a completely different network, especially since that will be the next step if re-downloading on your current network doesn't work.
    PS - note that folks won't send you an e-mail directly from these forums, and posting your e-mail address on a public forum is generally not a good idea.

  • Buy Mountain Lion: The product distribution file could not be verified. It may be damaged or was not signed.

    Hi community,
    When trying to buy Mountain Lion I get: "The product distribution file could not be verified. It may be damaged or was not signed.”, any clue on how to fix this issue? It only happens in one of my computers.
    In the console I get an error when trying to purchase it:
    7/26/12 9:50:34.387 PM App Store: FRPurchaseManager: Preflight operation for 537386512 failed with error: Error Domain=com.apple.appstore Code=0 "The product distribution file could not be verified. It may be damaged or was not signed." UserInfo=0x7fde9bc452a0 {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/8l/ndt85j717d3_k8gr6ztmljdc0000gn/C/com.apple.app store/537386512/preflight.pfpkg" Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7fde9bc43b50 {NSUnderlyingError=0x7fde9bc42e60 "The requested URL was not found on this server.", NSErrorFailingURLStringKey=file:///var/folders/8l/ndt85j717d3_k8gr6ztmljdc0000g n/C/com.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/8l/ndt85j717d3_k8gr6ztmljdc0000gn/C/co m.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.}, NSLocalizedDescription=The product distribution file could not be verified. It may be damaged or was not signed., NSUnderlyingError=0x7fde9bc442b0 "The requested URL was not found on this server."}
    1) I deleted the /var/folders/8l folder (gets recreated when opening the app), no result.
    2) Tried to check "Best attempt" for both OCSP and CRL certificate management in Key Chain.
    No result in any way.
    Any idea?

    Hello
    It can be an issue related to antivirus so disable it or download in safe mode
    regards

  • "The product distribution file could not be verified. It may be damaged or was not signed." error while downloading OS X Mountain Lion

    I paid for the Mountain Lion, was downloading perfect. When almost 1 gb of downloading was left then this error occured "The product distribution file could not be verified. It may be damaged or was not signed." and stopped downloading and now every time i try to download it this error occurs
    What should i do now, i paid for it and couldn't even download it now.

    You'll need to re-try the download.
    If you have a flaky network connection, or if you're behind a proxy server, there can be issues.
    The App Store knows you paid so you won't have a problem trying to re-download, but you will have to re-download.

  • HT1338 Tried to download the OS X ML upgrade - getting: The product distribution file could not be verified. It may be damaged or was not signed.

    I am running Lion 10.7.4. Tried to download the OS X Mountain Lion upgrade in my App Store - getting: The product distribution file could not be verified. It may be damaged or was not signed.
    Any ideas?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
    Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Mountain Lion will not download says The product distribution file could not be verified. It may be damaged or was not signed." Help....

    Mountain Lion cannot download, need help. Says "The product distribution file could not be identified it may be damaged or was not signed". What do I do?????

    If you have Intego VirusBarrier X6 installed
    1. Open /Applications/VirusBarrier X6.
    2. Click on the "Surf" button.
    3. Click on the "Ad Banner Filter" tab.
    4. Click "OFF" next to "Banner advertisement filter".
    5. Start the computer in Safe Boot, then restart the computer into normal mode.
    If don't not have Intego Virus Barrier installed
    1. Verify that the date and time is correct on the computer.
    2. Safe Boot once, then restart normally, then try downloading again.
    3. Try with a different user account if the issue persists
    If the issue persists
    Install Lion onto an empty partition (internal or external).
    Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
    Start from the clean installation of Lion.
    Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.

  • I tried downloading the latest OS X Mountain Lion and [after a long time... I have a slow connection] I got an error message ... The product distribution file could not be verified. It may be damaged or was not signed.

    Hi folks,
    I tried downloading the latest OS X Mountain Lion and [after a long time... I have a slow connection] I got an error message ... We could not complete your purchase The product distribution file could not be verified. It may be damaged or was not signed.
    Everytime I retry or continue the download I just keep getting the same error message!!!
    What can I do to get my product?
    PM

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Reminder: create full backup before you upgrade OS
    Hope it helps.

  • Trying to upgrade to mountain lion but I get a connection fail

    connection fail only when I am trying to upgrade to mountain lion during the apple ID process

    I had a similar problem when I migrated from a Macbook (old OS) to a Mac Air (OS 10.9).  The "fix" was to ensure that my computer system date was the right one - believe it or not.  The default system date was a year prior, and since I"ve updated it the correct date, no issues. 

  • Ever since upgrading to Mountain Lion, my AOL messages sometimes, but not always open with a blank page. If I open AOL in Firefox, the messages open fine.  This does not happen with any messages by any means, and it is not any type of certain message

    Ever since upgrading to Mountain Lion, my AOL messages sometimes, but not always open with a blank page. If I open AOL in Firefox, the messages open fine.  This does not happen with any messages by any means, and it is not any type of certain message. In fact, in the same screen I can often open an email from the same sender with email intact. This is weird. Sometimes I close the page and open a new page. Sometimes that works and sometimes it does not. It is a very annoying thing.

    Hi,
    When you start Messages fro the first time you are asked for an Apple ID
    When this is verified and entered it appears in Messages Menu > Preference > Accounts and is Enabled.
    The App should have also picked on on those iChat Accounst you had before.
    These should be Enabled if they were when you last used iChat.
    Exactly which "Accounts" are logged in can be seen in Message Menu > Accounts and will include the iMessage "Account" and Bonjour.
    In the Window menu you will see CMD +0 for the Messages window and CMD+1 for the "Buddies" window which is a combined list at this stage.
    Go to the Preferences > General Section and Untick the "Collect all accounts into one list".
    This will give you separate iChat type Buddy lists.
    You can check if that account/Buddy list is set to Invisible or if in the Preferences > Accounts > Security you have settings that will block some people from seeing you as On line.
    You are saying Buddies can see you as On Line which implies they are still sending to your AIM based Names (@Mac.com is a valid AIM Screen Name)
    I am not sure from your post if you are trying to iMessage their email IDs thinking they are Apple IDs and that they are using Messages as well.
    There is no Buddy list for iMessages side
    No-one can tell you are "On Line" until they have your details in the "To" spot in Messages with the correct iMessaged contact info (iPhone Number or Apple ID)
    Obviously an Apple ID can be an email or look like one.
    In some cases they are also valid AIM Screen Names as well.
    In the case or the @mac.com name you may have linked this Apple ID to iMessages as well.
    11:31 PM      Saturday; August 11, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • I tried to download the latest OSX Mountain Lion and got this notice - "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed. "  What does this mean and why can't I download it?

    I tried to download the latest OSX for my iMac - Mountain Lion.
    This is the message that I received:
    "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed."
    What does this mean?

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Reminder: create full backup before you upgrade OS
    Hope it helps.

  • I am trying to buy Mountain Lion but I am getting this message: The product distribution file could not be verified. It may be damaged or was not signed.

    I just tried to buy Mountain Lion but I am getting this message, yes, even after I reboot: The product distribution file could not be verified. It may be damaged or was not signed.
    I don't understand what this means? Is my MacBookPro too old to work with Mountain Lion?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Always search the forum before posting. This is asked at least three times just below your post.
    https://discussions.apple.com/thread/3604789?tstart=0
    https://discussions.apple.com/thread/4153268?tstart=0

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