TS1292 Dear support Apple! A week ago I moved to Spain and bought 2 Gift Card in the amount of 15euro. When I entered the code App Store displays a message that you need to change the country but I was left with 10 cents in the account that you can not po

Dear support Apple! A week ago I moved to Spain and bought 2 Gift Card for 15euro. When I entered the code App Store displays a message that you need to change the country but I was left with 10 cents in the account that not possible to spendt. Please delete this 10 cents from my account

Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users. You need to go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

Similar Messages

I preordered album weeks ago with a $25 card and was left with $10. But why do I have to purchase it again?!

I preordered Lana Del Rey's Ultraviolence album weeks ago with a $25 card and was left with $10 in my account. So I get an email saying that Ultraviolence was ready download. I go on iTunes and I have to buy it again, wth?!?!?! I have the receipt number and everything. Why do I have to buy it again? I signed in and out of my account to see if it would make a difference but nothing changed. Oh and this wasn't the first time this happened. I was jus dumb enough to purchase the album again when it came out. Did I just get ripped off?

What happens when you try to download the album, and how are you trying to download it ?
You aren't charged at the time of pre-ordering, only when it is released - you are only charged for items when they become available (e.g. if tracks were released ahead of the actual album then you would be charged for those tracks), between pre-ordering and release you could cancel the pre-order so you can't be charged until release.
Have you checked the purchase history on your account : http://support.apple.com/kb/HT2727 ?
If the album shows on your purchase history then does the Store > Check For Available Downloads menu option on your computer's iTunes download it, and/or does it show in the Purchased link under Quicklinks on the right-hand side of the store homepage for downloading ?

Dear support @Apple, I have tried to log in App Store with my Apple ID 3 times but never possible. I have tried to change password 2 times. It was successful.But soon after change of my password, I could not log in App store. It says always incorrect u

Dear support @Apple,
I have tried to log in App Store with my Apple ID 3 times but never possible.
I have tried to change password 2 times.
It was successful.But soon after change of my password, I could not log in App store.
It says always incorrect user name or password. But I input correct ! Because just I successfully changed my password through secret question.
Third time when I tried to change password, the page did not open!
So I checked my connection by netstat , and I trace the IP address ; 17.154.66.17 this is apple IP, but when I trace , it did not show the route. I will copy
Traceroute has started…
traceroute to 17.154.66.17 (17.154.66.17), 64 hops max, 72 byte packets
1 220.224.141.129 (220.224.141.129) 490.517 ms 64.527 ms 94.524 ms
2 115.255.239.97 (115.255.239.97) 65.157 ms 89.128 ms 89.806 ms
3 124.124.251.241 (124.124.251.241) 104.972 ms 79.051 ms 96.948 ms
4 * * *
5 62.216.147.137 (62.216.147.137) 102.266 ms 85.581 ms 88.352 ms
6 xe-0-0-0.0.pjr04.ldn001.flagtel.com (85.95.25.186) 221.939 ms 225.223 ms 236.605 ms
7 xe-11-0-0.edge5.london1.level3.net (212.187.138.53) 231.629 ms 232.045 ms 233.673 ms
8 ae-52-52.csw2.london1.level3.net (4.69.139.120) 373.798 ms 390.412 ms 383.277 ms
9 ae-57-222.ebr2.london1.level3.net (4.69.153.133) 382.653 ms 382.558 ms 376.740 ms
10 ae-43-43.ebr1.newyork1.level3.net (4.69.137.74) 405.088 ms 377.679 ms 386.527 ms
11 ae-91-91.csw4.newyork1.level3.net (4.69.134.78) 378.499 ms 389.733 ms 396.375 ms
12 ae-92-92.ebr2.newyork1.level3.net (4.69.148.45) 391.706 ms 389.605 ms
ae-82-82.ebr2.newyork1.level3.net (4.69.148.41) 381.615 ms
13 4.69.135.185 (4.69.135.185) 380.183 ms 414.398 ms 387.054 ms
14 ae-91-91.csw4.sanjose1.level3.net (4.69.153.14) 384.980 ms 381.375 ms 386.453 ms
15 ae-4-90.edge2.sanjose3.level3.net (4.69.152.209) 377.304 ms 365.457 ms 373.281 ms
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What it means??
Please help !!
To post this question, I tried thierd time to change password, and before I tried to log in to App store, I logged in this community, and I could !
Then I could finally log in App store also.
But still I feel something is wrong with my connection.
Why the trace route does not show to the apple site ?

This is a user to user forum. Apple is not here. Apple does not answer questions here.
iTunes Support -
http://www.apple.com/support/itunes/
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

HT1918 I need to change my country in the itunes store, but can' do so, because of a $0.10 credit. How can I spend that money in order to change accounts.

I need to change my country in the itunes store, but can' do so, because of a $0.10 credit. How can I spend that money in order to change accounts.

Click here and request assistance.
(70172)

HT1918 I need to change the country of my itunes id but I still have $0.22 in my account that I cant spend. How can I do this?

I need to change the country of my itunes id but I still have $0.22 in my account that I cant spend. How can I do this? Is there any way I can donate this money to allow me to change my country?
thanks

You can try contacting iTunes support via this page and ask if they can remove the balance from your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi I need to change itunes country from UK to USA I have US payment details but my billing address is in UK. How can I set this up?

Hi I need to change itunes country from UK to USA I have US payment details but my billing address is in UK. How can I set this up?

The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store. You are also restricted to waiting 90 days between country changes.
E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

ı have to change my country but it says ı need to use all of my mony but ı have only 0.24£ how ı could make it 0

ı have to change my country but the system says ı need to use all my money in the stor but ı have only0.24 pound and ı cant find any thing. ı have to change my country becouse ı want to add turkish credit card

If you are now in the UK then you can try contacting iTunes support and see if they can remove the balance from your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT5621 i could not update my applications since the account that applied was when i was in the US...it says that i needed to change itunes store here in the philippines and how do i do that?

i could not update my applications since the account that applied was when i was in the US...it says that i needed to change itunes store here in the philippines and how do i do that?

Click here and follow the instructions to change the iTunes Store country.
(87167)

Dear all, Since a week ago I observe that when I press the button for my macbook air to start a nap, first the screen turns to black but I can see the arrow (pointer). And only after few seconds the arrow and the screen really shut down.

Dear all, Since a week ago I observe that when I press the button for my macbook air to start a nap, first the screen turns to black (although I can see it is stil on) and I can see the arrow (pointer). Only after 15 seconds the arrow and the screen really shut down. It did not occur before, as a matter of fact it was instantaneous. What could be the problem?

Note the time in your Mac's menu bar or some other accurate timepiece. Then, press the button to put the MBA to sleep. Wait until the cursor disappears and for all indications that the Mac appears to be asleep.
Then, wake the Mac the way you normally wake it.
Then, find the Console app - it is in your Utilities folder and looks like this
You can find it by selecting Utilities from the Finder's Go menu.
Open Console.
If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu.
Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's sleep problem. To do that type the words sleep cause in the Filter field at the upper left of the Console window:
That will cause all log entries to be hidden, except for the entries containing those words. The last entry in the list will correspond to the last time you woke the Mac. It will have a time stamp in the form hh:mm:ss later than the time you noted in the Mac's menu bar prior to putting it to sleep.
Make note of that exact time in hours, minutes, and seconds.
Next: Clear the filter field by clicking the x in the above screenshot. It should then look like this:
All previously displayed log entries will reappear.
Next: Find the log entry that corresponds exactly to the time you noted in hours, minutes, and seconds containing the words "previous sleep cause". You may have to scroll up or down a considerable distance. When you find that line, select it and drag your cursor up and prior to the entry corresponding to the approximate time you noted before putting the Mac to sleep. This will result in a selection of perhaps 50 to 100 lines or so.
One or more of them, along with their time stamps, may reveal the reason for the fifteen second delay.
Copy and paste those log entries in a reply.
Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

How to spend 0.20 in itunes? I need to change my country and itunes does not allow me because I have 0.20 left to spend. I can't purchase any more credit because I'm not in the US any more and Itunes just accept those. I need help!

I need to change my country and itunes does not allow me because I have 0.20 left to spend. I can't purchase any more credit because I'm not in the US any more and Itunes just accept those. I need help!

Click here and request assistance.
(65879)

I have a site published that i need to change, but when i publish the new pages it dosen't change the site that's already published. How do i remove the old site?

I have a site published that i need to change, but when i publish the new pages it dosen't change the old site.

See if this helps you any further :
The concept of Sites in iWeb
Also, clear the browser cache and reload the page(s).

HT1311 i have 12 cent credit and i wanna change country but its says i have to use the credit and theres no app for 12 cent

i have 12 cent credit and i wanna change country but its says i have to use the credit and theres no app for 12 cent

Click here and request assistance.
(90578)

I need to change my country

Hi,
I've had a trial of creative cloud and am looking to upgrade to a complete account, however when I go to pay it says my country is the UK however I am located in Australia. Please can you help with this?

I had a similar problem, and it was quite a challenge for Adobe. Their online systems, shall we say, have a few issues.
I had two Adobe IDs in different countries (one dated from Macromedia days and was set to US, the other was UK). I had some products registered on one, some on the other.
They couldn't change the country of either Adobe ID, but after a series of long on-line chat sessions and phone calls (It totalled over 5 hours - no kidding). They moved all the products to the UK ID.
I suggest you might have to do somthing similar. Create a new ID in Oz and get them to move products over. However, go talk to them, and expect it to take a long time.
One gotcha to be aware of: don't change the email associated with an account, or if you do, allow many days after before doing anything else. When I changed the email associated with and ID, it changed immediately as far as I was concerned, but the agents online were still getting the old email and account details on their systems for several days. It caused huge confusion. It appears some changes happen only in batches overnight - and not every night!
Edited to add: if you don't have any product registration info on the trial account ID, do you need to change the country? It might save you a lot of pain and grief just to create a new ID in Oz, and forget about the old one.
However, you can't create a new ID with the same email address as an existing one. If you want to use the same email address on a new ID, you'll still need another one temporarily. Change the UK ID to a new email address. Wait at least 24 hours. Create the Oz account with the original email (if that's what you want), which you should be able to do after a day or two. But as I say, it takes several days for changes like email address to trickle through Adobe's systems. The speed of light is rather slow in Adobe.

The user or users have been added successfully, but there was an error in sending the e-mail message. The server may not be set up correctly to send e-mail. To verify that e-mail is configured correctly, contact your server administrator

I got this problem when I tried to configure out-going email and add an account to farm administrator group.
I configure out-going email according to this website http://technet.microsoft.com/en-us/library/cc288949.aspx
Here are the screen shots.
The SMTP server and email accounts work out OK when I use Outlook 2010 to test.
Anyone can help me about it? Thanks.
Here is the log.
09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)
0x1138
SharePoint Foundation E-Mail
8gsf
High
#160008: The e-mail address 'admin3.sharepoint@domain' contains illegal
characters. df98555c-612f-4a58-9443-ab6e9a4fcc53
09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)
0x1138
SharePoint Foundation General
8kh7 High
Cannot complete this action. Please try again.
df98555c-612f-4a58-9443-ab6e9a4fcc53
09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)
0x1138
SharePoint Foundation E-Mail
7946 Critical
Cannot complete this action. Please try again.
df98555c-612f-4a58-9443-ab6e9a4fcc53
09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)
0x1138
SharePoint Foundation Runtime
tkau Unexpected
Microsoft.SharePoint.SPException: The user or users have been added successfully, but there was an error in sending the e-mail message. The server may not be set up correctly to send e-mail. To verify that e-mail is configured correctly, contact your
server administrator. at Microsoft.SharePoint.ApplicationPages.AclInv.SendEmailInvitation(EntityEditor picker, String subject, String message) at Microsoft.SharePoint.ApplicationPages.AclInv.BtnOK_Click(Object sender, EventArgs e)
at System.Web.UI.WebControls.Button.OnClick(EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String
eventArgument) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStage...
df98555c-612f-4a58-9443-ab6e9a4fcc53
The e-mail address I have tested it for several times and there is no problem.
Anyone has any clue about this error?

Hi.
This I have seen before...
It can be that the SMTP relay server is configured to only allow certain IP ranges or addresses.
It can be that the firewall on the SP server does not allow for SMTP traffic (normally 25, for example for Exchange).
It can be that there is an Antivirus on the SP server(Client AV) that prohobits the Timer service to send email from this server. I have seen MacAfee do this. Needed an policy change.
If, its the builtin SMTP service you are using, check this link:
http://blog.sharepointrx.com/2010/11/18/setting-up-the-iis-smtp-server-for-sending-email-from-sharepoint-2010-on-server-2008-r2/
Check that and try again.
Regards
Thomas Balkeståhl - Technical Specialist - SharePoint -
http://blog.blksthl.com
Download the SharePoint Branding Project here
Download the SharePoint 2010 Site Settings Explained here

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages?

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages and I cant turn off imessage because I cant see anything on the screen. Help?

Then the bottom of the support document states that if you do not have access to the device (which unfortunately because of the screen issue you do not) to contact Apple Care. That is what you need to do.

TS1292 Dear support Apple! A week ago I moved to Spain and bought 2 Gift Card in the amount of 15euro. When I entered the code App Store displays a message that you need to change the country but I was left with 10 cents in the account that you can not po

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