TS1368 I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).
I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).
I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.
Similar Messages
-
HT2589 Unable to sign into the iTunes store with my Apple I'd. Please advise.
Unable to sign into the iTunes store with my Apple I'd. Please advise.
You're not telling us very much...
-
I am running Windows Home Server 2011 and have installed iTunes on my dedicated server, attached to my router. I can't connect to the iTunes Store nor run Genius on the server ONLY (iTunes runs fine on by two other PCs and my Apple TV and I share the libary that resides on the server). I am running a very current version of iTunes 64 bit. I have run the connectivity test and it failed.
My guess is that there is some setting in the Server software that i need to change to let iTunes access urls or computers on the internet. Does anyone have any experience with this software combination?
Thank youSome guy managed to get this to work. The following link is for iTunes 10.5 but it should work for the current release.
http://social.microsoft.com/Forums/en-US/whs2011/thread/bd62ee3d-a933-4cad-ae9b- fd38adc994c0
Good luck! -
My Windows 8.1 laptop is connected with internet. However, when I open itunes, I got the message:
itunes could not connect to the itunes store. An unknow error occurred (Ox80090318). Make sure your network connection is active and try again.
No matter how I try, the message keeps on coming back and itunes will not connect itune store.
Can someone tell me why please.Hello yukgmn,
To troubleshoot the error 0x80090318 in the iTunes Store, please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H. -
I can not connect to the itunes store on my apple tv
I am trying to rent a move on my apple TV and it says it can not access the itunes store. What should I do?
If you are using an ethernet connection and firmware 5.1 there is an issue with certain modem / router configurations. If this is the case you can either use WiFi or downgrade ATV to 5.0.2.
John -
When an external application tries to connect to it through iTunes I get 'Error: 11222'. When I try to connect through the iTunes app it just continuously loads but nothing appears. Diagnostics says that Windows Firewall (Which is being managed by McAfee) is blocking it, even though it is allowed through both firewalls I have. Even when I turn WF off iTunes claims it is being blocked by it. I have done almost everything Apple's support pages have suggested but nothing has worked. I'm using it on an Acer Aspire laptop, and the main PC can use iTunes without trouble so it isn't the ISP. I have uninstalled and reinstalled iTunes twice. Here is a full diagnostics:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire 5738
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0042AD4403249D18
Current user is an administrator.
The current local date and time is 2012-08-23 23:19:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 4570
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Lease Expires: Fri Aug 24 21:30:18 2012
DNS Servers: 192.168.1.254
Adapter Name: {43E41B54-39BF-45DB-A846-41062D127AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
Please help me!The 11222 errors can sometimes be produced by LSP trouble. One of the suspects with that is some versions of McAfee Family Protection. For troubleshooting advice, see the following document:
Apple software on Windows: May see performance issues and blank iTunes Store -
Why can't I connect to the iTunes Store with IOS6?
My iPad 2 shows 5 Updates available, but when I try to install them I get the same error message "Cannot connect to iTunes". Internet browsing with Safari is normal, Bookmarked pages retrieve normally, icloud email messages are received in a normal manner. Tks.
iTunes Support
-
I have the first iPad it won't update to ios 6 and it won't connect to the store to update apps
Ipads 1 does not support ios 6.
-
Why can't i connect to the iTunes store on my apple tv
why cant i connect to itunes on my apple tv
if you go to movies, tv shows or music... you should be able to purchase media.
as long as you live in a country where apple has a store... where do you live? -
I can't log into the Itunes store with my Apple ID.Says I need to update my security but the link doesn't work,bad http.Get internet explorer canot connect message.
Good day Goose253501,
It sounds as though your iPhone is having some difficulty accessing the App Store servers when attempting to sign in. I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store - Apple Support
Thanks for using Apple Support Communities.
Safe computing,
Brett L -
I cannot connect to the iTunes Store but my wifi is working fine, what else can I try please?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
TS1368 why can i not connect to the itunes store?
Why can I not connect to update my apps on my I phone?
Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario -
TS1398 Why can I still connect to the internet, but I can no longer connect to the iTunes store?
My family recently gave me an iPad for Mother's Day. It's been really awesome, but suddenly today I began getting an error: "Cannot connect to iTunes Store."
The process looks great right up to the download. Then, after the icon appears with the status bar, just before you would expect the status bar to start filling out...BAM, error!
I can connect to the internet just fine. I am able to sync via WiFi without trouble. I'm pretty sure I have tried all the troubleshooting on-and-offs. I even did a restore.
Am I missing something? Why would it work fine one minute and get all quirky the next?
Help me Obi-wan Kenobi; you're my only hope.Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Could be you are not connecting to the internet via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
HT1689 Can't connect to the iTunes Store?
I have apps that need to update, and when I try, I get that I cannot connect to the iTunes Store?
Hello Taeba
Check out the article below to troubleshoot your issues connecting to the iTunes Store on your iPad.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G.
Maybe you are looking for
-
I have created a PDF exporting the document from word and made it into a form to fill out. When I have created a text box I would like it to expand when there is more words than there is space rather than the text box going into scrolling mode and no
-
My wishlist is not working in the app store on my ipad it is woking fine in itunes store so i can add films and music but the icon "add to wish list" is not available on the app store so does anyone know how to fix this
-
MPD over NFS which is not on LAN but over Internet
Hello, I tried MPD on a raspberry pi and a NFSv4 mount over vpn over internet. Suffice to say, I was surprised when I saw mpd actually attempting to *read* one and every file in the huge 500GB repository. What the hell. Why does it need to "read" in
-
I been for the longest time wonder how to view gif. images on the ipod
-
When minimizing the Firefox window, it totally disappears and can't be maximized again.
After a unknown crash of Firefox, I restarted Firefox. The button appeared in the tasbar, but the window was never to be found. Clicking the button didn't help. I used the windows taskmanager to maximize the window, which worked OK, but......... When