TS1368 i cannot connect to my itunes site????

Hello
I am trying to open my itunes site and am unable to open it
I have tried different ways and also tried the instuctions on the
troubleshooting site

They're are a number of threads from other people reporting the same issue - it looks like there might be a problem at Apple's end

Similar Messages

  • TS1368 I cannot connect to the iTunes Store.  I receive Error Code -1202.  This problem began yesterday.  I have been successfully connecting to the store for months on this PC.  I am running Windows 7 and the Windows Security Center.  Thanks for any help

    I am unable to connect to the iTunes Store.  This issue began yesterday, 3/11/13.  I previously have been able to connect to the store successfully on this computer which runs Windows 7 and Security Center since November.  I also used the iTunes Store on my previous computer for several years.  I am able to connect to the store with my new iPod Touch 5th generation.  I did a Google search for Error Code -1202 but did not find any pertinent results.  I would greatly appreciate any assistance in troubleshooting this situation.  Thank you!

    Hello alankilner,
    And welcome to Apple Discussions!
    Using Proxy: Yes
    Try temporarily disabling this setting by following the steps outlined in this Apple support document.
    http://support.apple.com/kb/TS1490
    B-rock

  • I cannot connect to the iTunes Store.  I receive Error Code -1202.  This problem began yesterday.  I have been successfully connecting to the store for months on this PC.  I am running Windows 7 and the Windows Security Center.  Thanks for any help

    TS1368 I cannot connect to the iTunes Store.  I receive Error Code -1202.  This problem began yesterday.  I have been successfully connecting to the store for months on this PC.  I am running Windows 7 and the Windows Security Center.  Thanks for any help.

    Hello alankilner,
    And welcome to Apple Discussions!
    Using Proxy: Yes
    Try temporarily disabling this setting by following the steps outlined in this Apple support document.
    http://support.apple.com/kb/TS1490
    B-rock

  • TS1368 Has anyone found this article useful?  Any other suggestions to resolve the error, "cannot connect to the itunes store" ?

    Any other suggestions to resolve the error, "cannot connect to the itunes store" ?

    Hi paul.labiche,
    When having iTunes Store connectivity issues, the following articles provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

  • TS1368 Itunes is making my computer run high i cannot connect ot hte itunes store and itunes is frozen and will not do anything.  Any suggestions?  Thanks!

    Itunes is running high and I cannot connect ot the itunes store.  Itunes is useless right now.  Computer is not infected with anything.  Problem is itunes related not third party plug-ins.  help please.  Thanks!

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • TS1368 "Cannot connect to the iTunes Store. An unknown error has occurred."

    "Cannot connect to the iTunes  , & I can't download any thing

    I am getting the same in Denton, TX on both my iPad3 and Apple TV.

  • TS1368 I cannot connect to iTunes store on my iPad

    I cannot connect to the iTunes store on my iPad

    This seems to be the newest fix for this, so give it a try - go to Settings>General>Date and time and change the date to some time in the future. Try to update again. If you get some sort of security message - go back and change the date again to the current date and then try to update again.
    Here is one place that I read this. This one does not mention the security message.
    Roecks-N-Effect
    Re: cannot connect to itunes store on ipad
    Aug 23, 2012 5:59 PM (in response to boltond)
    My iphone wouldn't connect to the itunes store for updates. I tried every solution I could find online, nothing worked. Today I tried changing the date to 2 months ahead (not sure why... something I read I think) and it connected to the itunes store. I switched back to auto date and time and it still connects.

  • TS1368 Still cannot connect to iTunes after reading article

    Even though I am allowing iTunes through my windows 7 firewall,  I still cannot connect to the iTunes store.  When I run the iTunes diagnostics it tells me that the firewall is blocking iTunes but that is not true.  I am running the latest version of iTunes.
    I have gone through every step of the instructions here dealing with this problem but nothing is working.  Does anybody know how to get iTunes to work with Windows 7?  I am using Microsoft Security Essentials as my antivirus program in case that helps.
    David

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • TS1368 ipad 1st generation says cannot connect to the itunes store

    ipad 1st generation says cannot connect to the itunes store.  I have tried to restart, restart router, etc.

    What is the exact text of the error message you're getting?

  • Cannot connect to the iTunes Store from my home network since I upgraded to ios 6

    I own an iPad 2 and recently upgraded to ios 6. Since then, I cannot connect to the iTunes store from my home network.  I can navigate any other site and access any other application.  I can even reach the iTunes store through My Personal Hotspot and through my office network. 
    Has anyone experienced something similar?  My network carrier is Telmex and I know for sure, they block port 25.  Any guess on whether there could be a setting impeding connection?
    Help!!!

    Hi Nickey,
    If you are having difficulty connecting to the iTunes store from your PC there are a number of things you can try to get connected again. Details are available in this article -
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    I see you have already checked to make sure your system and other software is up to date, but there are plenty of ways to continue from there.
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

    Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • TS1368 i cannot connect to the store - nor will it allow me to sign in on this computer.  I can see my library and the items on my ipod.

    I cannot connect to the itunes store - I have internet connection but the site won't allow me to sign in and keeps trying to connect to store but never links in.  I tried downloading the program again but still had the error.  I can see my library and I can see the items on my ipod.  What else should i try?

    Wait, there are massive server problems right now.

  • IBooks says that it cannot connect to the iTunes store?

    iBooks cannot connect to the iTunes store?  If I go to iTunes, it will connect to the store.  Any ideas?

    This could be caused by several things.  Please provide more details on how you are connecting to iTunes, i.e. WiFi or 3G.  If WiFi is it your own home connection or a public one?
    For example at work there is no real reason for me to connect my iPhone to the company WiFi because they have nearly everything blocked; iTunes, gmail, aol mail, yahoo mail, FaceBook, Twitter.  Basically any of the Fun web sites.  So if I feel the need to update an app while I'm at work I need to wait for lunch go down to the lobby and use the Starbucks WiFi Connection.
    But if you are just having a problem connecting to iTunes you might try resetting your network connections, Settings => General => (Scroll to bottom) Reset => Reset Network Settings, wait for phone to restart and connect to the network.
    This will just disconnect and reconnect you from your 3G provider and clear out all the junk that has built up in the network buffers.  You will have to reenter your WiFi Passwords when you try to reconnect to them but you should have a cleaner connection.
    You can also try restarting your phone.  Press and HOLD both the Home button and the Power button on the top of the phone at the same time for about 10 - 20 seconds.  When the Slide to Power Off screen appears CONTINUE to hold the buttons down.  The screen will go black and then the apple logo should appear.  When the logo appears release both buttons and wait for the phone to restart and reconnect to the network. 
    A quick option (Although not as effective as doing a Network Reset) is to turn on Airplan Mode, wait 15 seconds and turn it off.  This breaks the connection with your network provider and then starts it up again.  It just doesn't clean out all the stuff in the buffers, but you may get a better internet connection.

  • HT204266 I can't get any updates or download new apps because I "cannot connect to the iTunes Store" yet I am able to do other Internet related things. Please help!

    I can't get any updates or download any new apps from iTunes because I "cannot connect to the iTunes Store" or sometimes it says server. I have no trouble getting my email or surfing the Internet, so it is a problem specific to accessing iTunes. Incredibly frustrated! Please help!

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • HT201209 I keep getting a 3212 error; iTunes cannot connect to the iTunes store, howver i have internet connection.  How can i fix this problem?

    I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection.  How can i fix this problem?

    Hello achaie,
    We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

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