TS1368 My iTunes account was hacked and charges were made from some other computer. Now my computer isn't being recognized and I need to enter security answers I never provided answers for and cannot access my account to make a purchase. I need help!

My iTunes account was hacked and fraudulant charges were made. Now when I try to go into my account from my personal computer, it states that "this is the first time using this computer, please enter answers for security questions," I never answered any security questions and cannot change or edit that because it tells me I'm entering the wrong info. How do I get a live person to help me through this so I can return to making purchases on my own account?

Does anyone have any suggestions?

Similar Messages

  • Hello . I'd like to buy an iPhone 5S Space Gray 64GB and get free shipping from the USA to Russa but the problem is I don't know about wireless service plan . What should I choose for Russian wirelesses ? Does T-Mobile work in Russia ? Please , help me

    Hello . I'd like to buy an iPhone 5S Space Gray 64GB and get free shipping from the USA to Russa but the problem is I don't know about wireless service plan . What should I choose for Russian wirelesses ? Does T-Mobile work in Russia ? Please , help me
    Sorry , but product is iPhone 5S

    You can't buy from the Apple store online in the US because it is country specific and you firstly need a US credit card and then a US address and they won't ship outside of the US so you can't.
    No Apple online store will ship outside the coutry.
    If you want an iPhone, then you'll have to order via the Russian Apple store online if there is one, or you'll have to wait until it is released in your own country or go and buy one in Europe.

  • My iPod classic isn't recognized by iTunes. I plugged it in to update last night, but all music and videos were deleted from the iPod. Now when I plug the iPod into the USB for iTunes, it deosn't show up on the left side of the monitor. Any ideas why this

    When I plug my iPod classic (only three months old) into iTunes, it doesn't show up as a device on iTunes. I plugged it in to update last nightm, but all my music was erased and now it isn't even recognized. The iPod itself shows it being connected, but nothing on iTunes. Any ideas would be appreciated. eta2359

    Have you carefully worked through each and every single suggestion in this Apple support document?
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • When I go to file then print - nothing happens. I can print from email (yahoo) and I can print from any other program on my computer but not from Firefox. Why?

    I cannot get the print menu to work in Firefox. I have no trouble printing from anywhere else on my computer. I go to file and the click on either print or print preview and nothing happens - no window of even an error message appear.

    Hi MollyPhloot07,
    I'm glad you found the coupons.com app and you might also want to take a look at the GroceryIQ app from the same company.  Please note that at this time, printing is only support from iPad to HP wireless inkjet printer.  That's most likely the reason why your Canon isn't displaying when attempting to print.  The other way to go might be emailing the coupons you want to your email address, then open that email and print from a conventional desktop or laptop computer.
    Hope this helps!
    Coupon Support

  • My Skype account was hacked, PayPal charged, and I...

    I woke up this morning to 4 Skype emails saying that "My Skype Credits have been delivered". What Skype credits? I never order any skype credits as I only use the free service. So I check my Skype account, and sure enough there were 4 Skype transactions made after 1am! While I was asleep!
    These transactions were for $10 each, with one for $25. I checked my PayPal and bank account, and sure enough the charges are going through. So I attempt to contact Skype, and there's no customer service number. Instead, they refer me to this forum. I've already changed my password, and contacted PayPal. Now I need help from a Skype representative, since this is a case of fraud.

    Hi, Corruptiondee, and welcome to the Community,
    Please have the information detailed in this FAQ article at hand when you contact Skype Customer Service:  https://support.skype.com/en/faq/FA10384/why-has-m​y-credit-debit-card-been-charged-by-skype-when-i-h​...
    Skype does not use a generic or central e-mail address; nor does Skype host a call-in telephone customer support facility.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Skype is aware people can experience problems reaching their customer service unit and is working to resolve these issues.  If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.  It may take a few attempts, however people are getting through.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • My ipod touch isn't being recognized by itunes ?

    So my ipod wasn't being recognized by itunes so i sent it away to apple to be fixed and they sent me a brand new one but this one isn't being recognized by itunes eitheir? I've uninstalled and re-installed itunes plenty of times, my lead is perfect and its really annoying me i have no music or anything on it? Help please:o

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • My Itunes account was hacked and my Apple ID was disabled. I followed the instructions from APPLE to backup and restore from Itunes but that did not work. Any suggestions?? Thanks!!

    My Itunes account was hacked and my Apple ID was disabled. I followed the instructions from APPLE to backup and restore from Itunes but that did not work. Any suggestions?? Thanks!!

    Are you saying that you contacted Apple support and they instructed you to backup and restore your iPad? Or do you mean that you picked up this information from an online support article? If you spoke to an Apple rep or received these instructions via email, contact them again for further help.
    I fail to see how restoring your iPad would enable yoyr Apple ID.

  • My Itunes account was hacked and 300$ stolen and I cannot get itunes to respond. Any advice?

    My Itunes account was hacked and 300$ stolen and I cannot get itunes to respond. Any advice?

    The money was stolen off of gift cards stored on my itunes account, and I did close the card on the account. I have changed my infortiona security wide but kept the rest of the changes they made to my account as proof. It has indeed been 48 hours since I conta cted them, and still no response. Also on this forum others have reported the same thing happening. Very sad I cannot even call Itunes about this. Thanks for your response.

  • My hotmail account was hacked, so the mail that I use to sign in in itunes also, it's the same. But if I create a new account how can I transfer the money and the apps purchased to the new account ?

    My hotmail account was hacked, so the mail that I use to sign in in itunes also, it's the same. But if I create a new account how can I transfer the money and the apps purchased to the new account ?
    I really need help ! I had around 30 $ in my account !

    Don't create a new iTunes account.
    Just update everything with new info/change password/ security questions.
    -> https://appleid.apple.com/

  • HT2075 my account was hacked and purchases made

    Recently my iTunes account was hacked and a credit card I don't own was added to my account. $50 of app and inapp purchases were made and now iTunes is holding me responsible for this accrued amount of charges. What can I do to dispute this?

    easier said than done. Express Lane appears to be down. yay me.
    do you know of other avenues? If so, do you have detailed link or contact info?

  • My yahoo account was hacked and ipad does not respond

    My yahoo account was hacked and cannot get my ipad to accept my account again and new password

    The money was stolen off of gift cards stored on my itunes account, and I did close the card on the account. I have changed my infortiona security wide but kept the rest of the changes they made to my account as proof. It has indeed been 48 hours since I conta cted them, and still no response. Also on this forum others have reported the same thing happening. Very sad I cannot even call Itunes about this. Thanks for your response.

  • What to do: CC account was hacked and now suspended?

    Adobe tells me my account was hacked.  My bank tells me to cancel my card for the account.  OK.  I chat to adobe support and they say Adobe will keep my account active until the new card arrives.  Just got an email saying my account is suspended and I have no new card.  Great!  Just started a new chat was told my chat had to be transferred.  Ten minutes later, I gave up.
    Anyone else have this problem and how was it solved?
    Honestly Adobe would be better off getting a yearly payment and then they wouldn't have had to keep my card details which I never did like. 

    Our apologies on the email. If Customer Support said they will keep your account active until the new card arrives then you are fine.
    Normally if someone's credit card expires or is invalid for some other reason we will send a courtesy email to let you know your account is suspended until payment is received.

  • Im switching email accounts on my itunes account am the computer isnt recognizing purchases made from my other account on the new one (apps). How can I sign in with my new account and get the purchases apps on both accounts?

    Im switching email accounts on my itunes account am the computer isnt recognizing purchases made from my other account on the new one (apps). How can I sign in with my new account and get the purchases apps on both accounts?

    This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
    This is a picture of what it looks like now:
    http://tinypic.com/r/107quxu/7
    As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
    any way to get around that?

  • My adobe account was hacked and compromised, emails were sent out on one of my accounts.  I changed my adobe password, when I scan my computer, some adobe files are password protected and can not be scanned, is this normal?

    my adobe account was hacked and compromised, emails were sent out on one of my accounts.  I changed my adobe password, when I scan my computer, some adobe files are password protected and can not be scanned, is this normal?

    I have contacted them, but apart from letting them look at it and deal with it, is there anything I can personally do myself? Or is it just a matter of waiting for me now?

  • My iTuens account was hacked in June.  I have changed my pasword and method of payment but my account is still showing as disabled

    My iTuens account was hacked in June.  I have changed my pasword and method of payment but my account is still showing as disabled.
    I have sent at least 3 emials to Customer Service with no reply.
    What do I do?

    Contact the Apple account security team for your country and request assistance: Apple ID: Contacting Apple for help with Apple ID account security.  If you can prove your identity to them, they can reset the password and help you regain control of the account.

Maybe you are looking for

  • Using index and NULL

    Hi, I have the following issue (10.2.0.4) I have index on NO0_SESSION_ID and TBNAME how can I force using index ? Thanks for your help UPDATE BXAT.no5                                        SET TBNAME = :p0,                                       REPL

  • How to access and display a Web Service from a WSDL in JSP or JSTL ?

    Dear All, We need to access a Web Service which is hosted as WSDL How to access a WSDL file from JSP or JSTL, parse and display the SOAP response in JSP page. Any simple example or URL as reference to an example will be useful for me. It seems io tag

  • %% in backslash code list? What's with that?

    I was looking at this page: backslash_codes_display off of NI site and noticed that it put %% in the code column with it being interpreted as a Percent.  I don't have LV 8.2, so I can't tell, but WHY?  What is the point of this code?  Or is this a mi

  • Satellite C855-1CH - cannot control brightness after closing / opening lid

    hello i have a problem with windows 7 64 and amd 7610m driver, when i install the driver from toshiba site, have problem with hibernate, When i closed lid and unplugged ac adapter and after few minutes/hours i turn on the computer the brightness is s

  • Office Test Drive: relaunching the initial Entourage setup?

    I have been playing about with the Office Test Drive--does anyone know how to run the initial setup that Entourage performs on its first launch, again? I was testing the import of an old database; now that I see it works well I want to trash that dat